1. notice or recall received ssc 40B Highlander child protection lock system safety recall 2. contacted 2 Toyota dealerships to schedule an appointment and the national customer service line and was advised that appointments were not available but cars were taken in the order received on a given day with prior days cars being serviced first. 3. I attempted to set an appointment at the convenience of both dealerships this week, next week, next month or even two months away when I could take my vehicle in and have the 30 minute (approximately) repair completed within a reasonable time. I was told that no such appointment could be made and that I had the choice of bringing the car in between 7:00 a.M. and 9:00 a.M. and that it would be done in a hour and a half to three or four hours. Toyota in their recall notice promises "any Toyota dealer will modify the cpl lever at no cost to you in as convenient a manner as possible." It further states "make an appointment."

- Fresno, CA, USA