10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 114,780 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Gas station did not close hood completely and it blew open while trying to enter the highway at just over 40 miles per hour.the secondary safety catch did not hold or work ! the hood blew open and shattered the windshield and bent the hood up into the roof.the tops of the fenders near the hinges were also ripped up.
- Belmont, MA, USA
The passenger airbag indicator warning light came on while nobody was even in the passenger seat, while traveling on a California highway. A check of the Toyota owner's manual stated that the entire airbag system would not function if this light came on and stayed on for no reason at all. Since we live no where near a dealer, nearest dealer is 100 miles away, I let it stay that way for awhile. There was also a safety problem with defective headlights on this model, where the always on daylamps melt the front headlights and leave a visible melted bubble, that the dealer refuses to fix because they didn't manufacture the headlights and the vehicle year and mileage is out of warranty- but, we still have the vehicle- they should stand behind their product. Then, most recently, a shuffling sound from behind the instrument panel/ bezel cluster occurred and makes the weird sound for 3 or so minutes sometimes when the car is turned on. It doesn't happen every time, about every 2 times now. The sound used to make a clicking sound for only 1 minute- so, it's getting louder, and longer. We were also told by a mechanic that the suspension/rods/shocks are bad and will need replaced- that is an expensive fix.
- Sierra Vista, AZ, USA
Drivers side sun visor will not stay in place in the up position and drops down unexpectedly.
- Kingsport, TN, USA
The driver sun visor keeps dropping from it's kept position and blocks the drivers view. This almost caused 2 accidents with myself and then my wife. The sudden dropping of the visor is very dangerous. I have talked to other Highlander owners and they have similar issues.
- Middletown, NY, USA
As I'm driving the sun visor falls down blocking my vision. This problem can cause an accident. There is a defect in this item and Toyota needs to correct this problem.
- Alameda, CA, USA
Late last year we noticed that the dayrunning portion of the headlamp cover had melted on the inside, next to the tip of the bulbs on each side. There is no way to turn the dayrunning feature on or off, it is always on. Not only does this wear down the battery, which we've already replaced in one year, but the headlight cover cannot handle the heat generated from constantly being "on". we would like this issue resolved and a discount given on a new set, since it isn't our fault, as it couldn't be turned off. Headlights are expensive, and at night it is a safety issue, since our visibility is drastically reduced- where we live, there are deer and winding hilly roads. If Toyota won't do anything, we will be forced to do this expensive repair ourselves, but will be very, very disappointed. Toyota should stand behind their product, this is a design flaw and a huge safety issue.
- Mendocino, CA, USA
The contact owns a 2004 Toyota Highlander. The contact stated that whenever the weather was hot outside the driver side visor fell down. The vehicle was taken to the dealer who stated that the failure was a known issue, but it was considered usage and was not covered under warranty or recall. The failure mileage was unknown and the current mileage 89,559.
- Volencia, CA, USA
- Orlando, FL, USA