10.0
really awful- Crashes / Fires:
- 7 / 1
- Injuries / Deaths:
- 9 / 0
- Average Mileage:
- 44,860 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
On 7/23/2011 I was at a complete stop in my vehicle. I was hit from behind by a car traveling 70mph+ and pushed into a car in front of me. The air bag light went off, but air bags did not deploy.
- Ojai, CA, USA
The contact owns a 2005 Toyota Highlander. The contact stated while driving approximately 10 mph from a complete stop, the brake pedal traveled to the floor upon engaging. The vehicle failed to slow down and crashed into another vehicle. The driver's side air bag partially deployed. The contact suffered bruises and minor pain to the chest as a result of the driver's side seat belt faulty webbing. In addition, the seat belt retractor would not function during the crash. The front hood and bumper were damaged. The vehicle was towed to the dealer. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 37,804.
- Charleston, WV, USA
We were involved in a horrible accident. A motorcycle was speeding and crashed into the driver's side of the vehicle. The door was severely bashed in, the steel frame of the vehicle was bent, and the floor was coming up. I called Toyota to ask why the side curtain airbag did not deploy. Two different people took reports. Today they called me and told me that they would only deploy if there was a severe intrusion, enough for people to be hurt. I was hurt (back and head) and my little cousin suffered a nosebleed. He also said the most important safety feature is seatbelts. I said there was a severe intrusion, bad enough the car was totaled. I told him that I was very disappointed in him and Toyota and that I was only calling because they need to know these things so they can make their cars safer. I had four little children in my car that day and I always thought we were in the safest car. No more Toyota for me.
- Scottsdale, AZ, USA
The contact owns a 2005 Toyota Highlander. While driving 2-3 mph in reverse, the vehicle abnormally accelerated. The contact attempted to brake but to no avail as the vehicle crashed into her garage. The air bags did not deploy but the contact was not injured and there was minimal damage to the vehicle and moderate damage to the contacts home. The vehicle was taken to the dealer yet the dealer was unable to duplicate the failure. There were three additional occurrences of the failure and the vehicle was taken back to the dealer where repairs were made to the floor mat and the brake covers. The contact stated that she was still afraid to drive the vehicle. She later received notification of NHTSA campaign id number: 11V112000 (vehicle speed control:accelerator pedal) and the recall repair was performed on the vehicle. The failure mileage was 2,000 and the current mileage was 20,000.
- Rome, GA, USA
The contact owns a 2005 Toyota Highlander. The contact stated that while attempting to park, the vehicle suddenly accelerated and crashed into a tree. The air bags did not deploy. There were no injuries. The vehicle was destroyed. The contact called the manufacturer who stated that they would inspect the vehicle. After the failure, the contact received a recall notice for recall 06V253000 (vehicle speed control: Accelerator pedal). The failure mileage was 44,200. Updated 01/31/11/ updated 04/20/11
- Laural, MD, USA
Who do I need to speak with reference ease of rollover of the Toyota Highlander and the fact that the air bags did not open at all when I was flipped over three times? the speed was not a factor I was doing 25 miles when broadsided by a 87 Ford Ranger going 25, which hit the driver door low impact on the Highlander sent my Highlander airborn flipping and spinning. The prince william police have the reports on the accident. The Highlander is in state farm hands now. The accident happened on May 14th in prince william county on route 1.
- Abingdon, VA, USA
- West Seneca, NY, USA