10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 63,024 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact complained about a 2011 Toyota Highlander. The contact stated that while the driver was driving about 60 mph, the vehicle crashed into the vehicle in front which stopped abruptly. The air bags did not deploy and the seat belt did not lock in place (stayed loose). There was no warning. The driver sustained injuries that required medical attention. A police report was filed. The contact who was an independent mechanic stated that the vehicle was totaled. The vehicle was towed to a body shop. The dealer and the manufacturer were not made aware of the failure. The failure mileage was approximately 180,000.
- Freeport, FL, USA
Wow! it just keeps getting better!! %&*@* Highlander has more safety problems.... 24,988 miles; Sunday, Oct 26, 2014 our youngest sons seatbelt (2nd row passenger behind driver seat) would not release; causing him to panic and nearly choke himself to get out. I had to yank, pull and tug to get the belt to release. This is not the first time this has happened including not being able to get it to click and stay buckled. So, besides a vehicle we can't drive far to not risk getting stranded because of reported engine malfunction issues (Toyota motor sales, U.S.a., Inc. Expressed clearly: 'oh well, too bad, your screwed, good luck!), the lie of a cover up extended warranty never received and now we can't use the 2nd row passenger seat behind driver due to seat belt not working properly. What's next?? I can only imagine with all the recent Toyota recalls.
- Bonduel, WI, USA
Front passenger seat belt stock. Do not release. It cannot be use. Toyota care center said is out of guaranty and I have to pay just to verify it. What about safety?
- Coto Laurel, PR, USA
- Mahopac, FL, USA