8.0

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
5,000 miles

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problem #2

Nov 132013

Highlander 6-cyl

  • 5,000 miles
Dear sir, I purchased a new 2013 Toyota Highlander. The spare tire is mounted under the vehicle & held in place by a cable. The spare tire becomes loose and it drops down when driving. I just recently had riverhead Toyota (where I purchased the Highlander) repair the mechanical crank, it was in the shop for 8 days. The service manager mike hammer told me he personally repaired it. I had it 2 days and about 300 miles and the spare tire dropped down again. It is currently back at riverhead Toyota. I asked for the regional manager to inspect the vehicle. This has been going on since Nov 2013. I called Toyota to complain, about 15 times. I have a case worker but my vehicle is not fixed. My spare tire gets damaged when it drops down, Toyota has replaced 2 mag wheels and is refusing to replace 2 more damaged mag wheels. They are unable to fix the problem. This is a safety issue with the spare tire hanging by a cable from the bottom of the vehicle (it has dropped down as much 8in off the road) and it swings. My vehicle was purchased with a trailer hitch which contains the swinging of tire. When the tire drops below the trailer hitch it makes a lot of noise. Can you please check if this is issue with other owners & what is was done to repair this problem. I'm afraid one day the tire will become separated from my vehicle and cause an accident. I'm not sure Toyota wants to fix the defect and I feel my vehicle is being held hostage.

- St. James, NY, USA

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problem #1

Nov 132013

Highlander 6-cyl

  • 5,000 miles
Dear sir, I purchased a new 2013 Toyota Highlander. The spare tire is mounted under the vehicle & held in place by a cable. The spare tire becomes loose and it drops down when driving. I just recently had riverhead Toyota (where I purchased the Highlander) repair the mechanical crank, it was in the shop for 8 days. The service manager mike hammer told me he personally repaired it. I had it 2 days and about 300 miles and the spare tire dropped down again. It is currently back at riverhead Toyota. I asked for the regional manager to inspect the vehicle. This has been going on since Nov 2013. I called Toyota to complain, about 15 times. I have a case worker but my vehicle is not fixed. My spare tire gets damaged when it drops down, Toyota has replaced 2 mag wheels and is refusing to replace 2 more damaged mag wheels. They are unable to fix the problem. This is a safety issue with the spare tire hanging by a cable from the bottom of the vehicle (it has dropped down as much 8in off the road) and it swings. My vehicle was purchased with a trailer hitch which contains the swinging of tire. When the tire drops below the trailer hitch it makes a lot of noise. Can you please check if this is issue with other owners & what is was done to repair this problem. I'm afraid one day the tire will become separated from my vehicle and cause an accident.

- St. James, NY, USA

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