10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 10,500 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I loaded a kayak that is about 13' long and weighs 60 lbs. Onto my Toyota factory crossbars. When driving on the freeway we heard cracking and popping noises. Thinking it was the straps in the wind, I pulled over only to find the straps secure. We were on a trip and kept going. After hearing the noise on and off we got to our destination and found a warped roof and dents in the roof. This should not happen to a roof of a vehicle. I would expect the cross bars to fail before that would happen. After a few attempts, Toyota finally had an area rep. Look at it. They offered to have painless dent removal or $1,000 off of another Toyota. I didn't want either option. The pdr would have done nothing and the damage would come right back. They were not believing me that carrying a load on the crossbars did that. Well, I swept it under the rug for a few months and this fall I had to carry a 2X10 boards on top and again, with freeway speeds did it again. Now at christmas time, we cut a tree down and loaded it on top and again, more noises and now there is more damage than the first pictures I took the first time it happened and the creases and dents are deeper. Something is structurally not right with my 16' Toyota Highlander and Toyota will do nothing to help. I'm out of options and I hope someone at NHTSA can help! I have a $40K SUV that I consider a lemon. (see attached for more information and my attempts to ask Toyota for help) thanks! [xxx] [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
- Mooresville, NC, USA
I was in a parking lot trying to park my car I put my foot on the break to stop the car and put into reverse and the car accelerated instead of stopping. The harder I pushed the breaks the faster it accelerated and hit the car parked in front of me.
- Avon, OH, USA
- Allentown , NJ, USA