10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 15,367 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
2017 Toyota Highlander experienced delayed and rough shifting in 3rd gear. Safety of acceleration is affected, especially merging onto highways. Diagnosed with bad transmission on 12/26/2023 by Toyota service. There was no warning lamps or messages prior to failure. Unknown cause, car is regularly serviced per manufacturer recommendations by Toyota. Part on backorder for approximately 3 months.
- Plymouth Meeting, PA, USA
There is a toyota service bulletin for known transmission issues with this vehicle. I had noticed that my gears weren't shifting properly. The dealer checked vehicle and said transmission was bad, and that toyota would replace it, for free. However, the part would take one month to arrive. This all occurred on 1/9/2024. I was told by the dealer that Toyota would not cover a rental car while the part was on order, but only for the repair itself. The dealer told me the Toyota recommendation was to not drive the vehicle -- but other customers had done so until they received their parts for repair. I picked up my vehicle after work at approximately 7:15pm. While driving, the vehicle completely shutdown on me in a major highway miles from downtown Philadelphia, in a flooding rainstorm that produced nearly 4 inches of rain. If Toyota knows there is a problem with this vehicle and its transmission, then why is there no recall" And if I'm being told the I should not drive the vehicle, then why isn't it mandated or required for them to provide me a rental - especially since this is the fault of Toyota"
- Philadelphia, PA, USA
Highlander shift issue 11/14/2023 On 11/14/2023, our 2017 Toyota Highlander, vin# [XXX], upon driving the transmission decided on its own to disengage. Our Highlander stopped propelling itself in either direction. We had to manually push our vehicle into a parking spot and await the tow truck. Our Highlander is in mint condition with 71,400 miles on it. This was scary because the vehicle would shift on the shifter, but for some reason the transmission would not engage. The engine worked perfectly fine. We had the Highlander towed to the nearest Toyota dealer who pushed the vehicle into their garage and placed on a lift. The Highlander had no idiot lights on, no cable issues, fluid was fine per the Toyota Technician. The Toyota Tech placed the vehicle on their main computer and there were no error codes. The Tech reset the computer on the vehicle with a Toyota Master computer, and the vehicle started to work as normal. I consider this a huge issue and I thank God that my wife was not on the interstate highway when this happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- New Milford, PA, USA
About two weeks prior to the transmission failing, I started hearing a high-pitched whining coming from the transmission, difficulty shifting, and lurching forward when engaging the gear. On the evening of October 4th, my wife was driving at 65 mph on a busy freeway in Atlanta when the vehicle lost acceleration. She was nearly hit while stopped on the freeway. Fortunately, kind motorists got out of their cars and pushed her to the side of the road. The car was towed to a Toyota service shop, and we were advised they could not do the repairs. The mechanic stated it was a known internal Toyota issue. I did some research online and found hundreds of posts from Highlander owners of 2017-18 vehicles complaining about issues with the transmission failing. I found Toyota Customer Support Bulletin POL [XXX] dated 4/18/2019, REPAIR COVERAGE FOR UA80 TRANSMISSION ON CERTAIN 2017-2018 MY SIENNA AND CERTAIN 2017-2018 MY HIGHLANDER VEHICLES. The mechanic said the failure code with a failed transaxle and all the symptoms my vehicle experienced were consistent with the bulletin. My time period for the bulletin was for cars produced from November 2016 to December 2017. My vehicle-??s manufacturing date was 12/8/2016. Toyota claims my vehicle although produced during this time was not impacted. It is my belief that Toyota was aware of multiple failures on UA80 transmissions on vehicles produced from 2016 to 2020 and deliberately identified a smaller number to avoid a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Atlanta, GA, USA
Driving on the highway vehicle suddenly drop speed. I was able to exit but not proceed forward once exiting. The vehicle was towed and diagnosed with need for new transmission. There was a customer support program bulletin POL 19-04 noting similar problems. However, Toyota is stating this 2017 is not associated with the program. The whine noise and reduced power are all listed with this program. The vehicle sudden reduce power may have resulted in a major accident on busy Atlanta highways. A known transmission issue that Toyota is not willing to support customer in resolving is unbelievable. I was basically told because the vehicle was not serviced at a Toyota dealership regularly, they cannot support.
- Atlanta, GA, USA
Several times on the highway when getting up to speeds around 70mph the transmission would rev but not accelerate or maintain speed - usually slowing to around 40-50mph or slower depending on the hill grade. The check engine light came on, initially was told it was probably a fluke. The mechanic couldn-??t get it to do the same thing for him. Brought it back again when the issue persisted. He suspected the transmission was slipping, referred me to the dealer. The light was off by then, the dealer said they couldn-??t diagnose with no light so we needed to wait until it came on. It finally came on while driving on I71 but the car completely lost all power and I was stranded on the side of the highway and had to be towed to the dealer. I did a quick google search and saw a class action suit for this vehicle and year in which the plaintiffs complained of the same issues. Toyota opened an extended warranty on vehicles with this transmission. I called Toyota to see if my VIN was included and they confirmed it is. The person I spoke with (-??Cannon-??) assigned case # 20612000768. Per the dealer, my vehicle only met half of the criteria to be included under the program. We were stuck with a $6,149 bill to replace the transmission. The dealer won-??t even guarantee it for 30 days because it-??s a used Toyota transmission, which to me speaks volumes.
- Ashland, OH, USA
Transmission lost power while driving and began to slip. Had to pull over immediately. Check engine light illuminated. Happened again several more times before I was able to take to dealer. Dealer was able to reproduce and diagnosed as transmission failure requiring replacement for $10k. Due to the low miles and age (6 years, 3 months) I requested that Toyota help cover costs which they declined to do. This is a dangerous situation and I believe Toyota should have fixed as goodwill.
- Woodinville, WA, USA
Transmission problem in our 2017 Toyota Highlander started at 104k miles. unfortunately for us out of warranty and lucky for dealer and manufacture who shifted the cost to consumer outside warranty. We experienced delayed and sudden shifting, slow at accelerating. One day the engine kept revving but car was not moving. Also reverse gear stopped working. We brought the car to local dealer, who gave us every excuse in the world that it was our driving habit, we take it off roading etc etc. The truth I am a very careful driver which I am sure the dealer laughed at me for saying that. Never took the car off roading, or on monthly long trips. All services were completed by the dealer. The quoted us a cost of $9500 plus tax plus $250 diagnosing fee. Also reported the issue to Toyota consumer line, got the same answer car is outside warranty and no cost sharing as no official recall has been issued. Upon doing some research, we came across similar issues reported by same model. The sad part is local dealership was fully aware of similar issue, yet they failed to warn customers or suggest necessary repairs while the car had full warranty. A tech at dealer even said, they are not going to suggest it as in that case the repair would have to be done at dealers expense. How, is this ethically right to leave the consumer in dark, at risk on the road and blame the problem on bad driving habit" This is perfect case of bad dealership and a company hiding their problem. Wait till actually someone dies to issue a recall"
- Groton , CT, USA
On March 9, 2022, the transmission in my 2017 Toyota Highlander completely failed while I was driving on a busy road during rush-hour traffic. I was approaching a stop light and was braking when the vehicle lunged forward and then stopped moving. I pressed the accelerator to move up to the stop light but the vehicle would not move, even though it was in Drive gear. I changed the gear to Park and then back to Drive and the vehicle still would not move. The engine was revving and the RPMs were increasing but the vehicle would not move while in Drive gear. I also tried to reverse but the vehicle still would not move. I had to exit the vehicle and ask for assistance from other motorists to physically push my vehicle off the road into a parking lot so as not to continue blocking the busy road. I called for a tow truck which towed my vehicle to Scott Clark Toyota City dealership in Matthews, North Carolina. They inspected the vehicle and the next day let me know that transmission had completely failed. They added that they had never experienced this and it was especially unusual on such a new vehicle. The vehicle was only 5 years old and only had 45,000 miles with no prior issue or warning. We bought the vehicle new in 2017 and it has been serviced regularly by a Toyota dealership. Thankfully, the vehicle was still under factory warranty and the transmission was replaced at no cost to me.
- Charlotte, NC, USA
When the vehicle was ~1.5 years old following its 10,000 mile maintenance, substantial thumping generated from the rear of the vehicle. Each time, the dealership attempted to resolve the problem finding issues with struts; however, it only went away in late March after having the vehicle in the shop for weeks at a time on 5 different occasions Nov 2018 - Mar 2019. I engaged Toyota HQ (800-331-4331) - filing report #1901092572 - requesting an exchange of the vehicle. This was denied and I was offered a 8 year warranty. to COVID, I rarely drove this vehicle through 2020 and most of 2021, where to date, I have only ~34,000 miles on the vehicle. -On 21 Oct 2021, my wife was stopped at a gas station and attempted to start the vehicle. The vehicle would not start and the following lights came on without previous warning: 1)Braking Power Low, 2)Maintenance needed soon, & 3)Orange yellow triangle lit up with exclamation mark. My wife was stranded for 3 hours and the vehicle had to be towed. The dealership informed me that Toyota installed a generic battery into the vehicle (when being sold) that was only to have 4-5 years of life; however, my concern was that this vehicle had just completed maintenance and there was no warning of this upcoming issue. When repaired, I had to pay for the name brand (True Start) battery. -On 16 Jan 2022, after having driven the Highlander for 25 minutes, I started the engine while in a parking lot. While moving forward and the engine still going, the brakes and power steering went out. On the dashboard, the same lights that came on in Oct 2021, did so again. I had to let the vehicle coast (having no control) with my wife and child in the car through the parking lot. It came to a stop at the concrete parking curb stop at a store front. Toyota stated that since there was no check engine light that there was no code and they could not duplicate the problem. The vehicle was sent back to me with no resolution or explanation.
- Burke, VA, USA
The car jerks upon acceleration. It is so pronounced that it causes whiplash in driver and passenger
- Sacramento, CA, USA
Unable to put my car in drive gear. Started my SUV wanted to get to reverse. I try maybe 20 times before I got to it. It was hard to move right and down. I was parked I my driveway was stepping on my brakes. Happen 4 times yesterday. Have not driven today.
- Norwalk, CA, USA
My transmission all of a sudden is hard shifting and whines. Transmission fluid is full of metal shaving and dark fluid noticed. No warning of any kind. Now being told it needs a new transmission 6K miles just past factory warranty. I have read that numerous people have this issue but no recall has been issued.
- San Antonio, TX, USA
The contact owns a 2017 Toyota Highlander. The contact stated that upon making a complete stop, the vehicle shut-off as he depressed the accelerator pedal, without warning. The vehicle failed to restart. The contact had the vehicle towed to molle Toyota (601 w 103rd St, Kansas City, mo 64114) where the transmission was replaced. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was repaired. The failure mileage was approximately 37,000. Consumer stated vehicle did restart however it wouldn't go into any gear forward or reserve.
- Raymore, MO, USA
In motion but at slow speeds (<40mph) complete loss of power. All systems failed, including engine, steering and brakes. Error code P0087 indicate fuel problem. Fuel pump? happened twice, about 40K miles apart. Once in construction zone on interstate and once on very isolated rural road. There's a whole lot more I could report but it's a very long story. See uploaded information.
- Flagstaff, AZ, USA
On highway traffic came to a complete stop we sat with foot on brake maybe 2-3 minutes when I released brakes car would not go for a second then started going, no noises that I recall. 2nd time after I turn and start to speed up it feels like its slipping or really sluggish, this has now happened a few times, it seems to be when I first drive the car in the morning. Have not noticed it as much after it warms up and I drive for a while. I have 44,000 miles currently and did buy it new.
- Johnstown, CO, USA
The transmission failed without any warning on the interstate highway at 33,000 miles on the car putting the whole family in the car at risk of collision. There was no action from Toyota even after knowing that their transmissions have issues. There have been many cases like mine where the transmission fails without warning.
- College Point, NY, USA
At highway speeds or accelerating, a slight pause or loss of power is noticeable. It seems as if fuel is cut off or engine does not have maximum engine power to maintain speeds for very short periods of time.
- Irvine, CA, USA
On 3 separate occasions at 30,000, 40,000 and 42,000 miles when driving at interstate highway speeds (around 70 mph) with cruise control engaged, the vehicle has suddenly without warning switched to a low power limp home mode resulting in rapid deceleration in the midst of high speed highway traffic. I believe this is a very dangerous situation. Multiple warnings appeared on the dash including low power mode, check AWD system, and see your dealer. Shutting off the vehicle and restarting it allowed the vehicle to be driven normally again. After all three incidents the vehicle was taken to the dealer for diagnosis. All 3 times the computer had stored codes for random multiple misfires along with a few others. All three times the dealer indicated that the codes did not point to a specific faulty part that they could replace, so there was nothing they could do. At my insistence that something be done after the third incident the dealer opened a case with the Toyota tas system to ask for assistance in diagnoses. The only result of this was to switch some of the coil pack positions to see if the misfires followed the coil pack. The end result is that I have to drive it until it fails again, putting myself and others at risk. I also opened a case with the Toyota customer experience center, they confirmed this was all Toyota would do at this point.
- Pittsburgh, Pa, PA, USA
- Bellingham, WA, USA