10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 13,417 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2017 Toyota Highlander. While the vehicle was stationary or while driving various speeds, the driver's seat belt retractor assembly failed on more than one occasion. The contact stated that the seat belt tightened with each attempt to move and prevented the driver from moving. The failure was intermittent. The vehicle was taken to koons tysons Toyota (8610 leesburg pike, vienna, Virginia 22182), but the failure could not be duplicated. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.
- Hayes, VA, USA
The driver's seatbelt is not ergonomically placed, and reaching up, back and pulling forward with my left arm to attach the seatbelt has damaged my left shoulder (severe tendinitis and a partially torn rotator cuff). To date physical therapy has not resolved the issue and I must return to the orthopedic surgeon for further evaluation.
- Lakeville, MN, USA
- Marietta, OH, USA