3.4
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 39,600 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2018 Toyota Highlander. The contact stated while driving at an undisclosed speed, the brake warning light illuminated, and a message was displayed alerting the driver to a fault with the braking system. The vehicle was taken to the dealer, who determined that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The vehicle was then taken to an independent mechanic, who diagnosed a failure with the brake assist vacuum pump. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 18V211000 (Service Brakes, Hydraulic) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 33,000.
- Boca Raton, FL, USA
The contact owns a 2018 Toyota Highlander. The contact stated while driving 65 MPH, the "Brake Power Low" message was displayed. The contact stated that the brake pedal was firm before pulling over to the side of the roadway. The contact shut off the vehicle however, the vehicle failed to restart. The contact had the vehicle jumpstarted. The vehicle was taken to the dealer and the contact was informed that the brake booster and the vacuum pump had malfunctioned. The contact was informed that the brake booster, master cylinder, and vacuum pump needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 29,000.
- Irving, TX, USA
The contact owns a 2018 Toyota Highlander. The contact stated that while his wife was driving at an undisclosed speed, the brake pedal was depressed and she experienced a spongy brake pedal. The brake warning light was illuminated and the Power Failure to Brake System message was displayed. Additionally, the vehicle made an abnormal sound while the brake pedal was depressed. The brakes failed to stop the vehicle immediately which nearly caused a collision. The vehicle was towed to the dealer where it was diagnosed that the brake master cylinder needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 18V211000 (Service Brakes, Hydraulic) however, the VIN was not included in the recall. The failure mileage was approximately 27,000.
- Edisto Island, SC, USA
The contact owns a 2018 Toyota Highlander. The contact stated that while his wife was driving at various speeds, the brakes failed to operate as needed. The contact stated that -??Pull Over Immediately/Vehicle Unsafe to Drive-?? was displayed on the instrument panel. The contact stated that his wife had to pump the brake pedal for the brakes to operate as needed. His wife took the vehicle to an independent mechanic who inspected the vehicle but found no defects with the braking system. Upon investigation, the contact discovered NHTSA Campaign Number: 18V211000 (Service Brakes, Hydraulic) which he linked to the failure. The manufacturer was notified of the failure and informed him that there were no recalls on the vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 32,000.
- Keaau, HI, USA
- Greenwell Springs, LA, USA