5.6
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 15,712 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The 2018 engine (3.5L DOHC V6 D-4S Engine with Dual VVT-i Direct Shift) with 52,500 miles has by now (2024) developed a large oil leak coming from the valve cover to cam tower seal, and requires replacement of valve cover assembly and gasket priced at $2173.51 by a local Toyota dealer. I'm the original owner with the car always being garaged and maintained by the book at the dealer. Toyota of America is refusing any assistance with the defective engine component even though it is under the 60,000 miles powertrain warranty, but past the 60 months warranty period. The leak likely developed prior to the first 60 months of use, but was just now noticeable to the technician. Leaking engine oil on hot components of the engine bay may result in smoke, burning odor, and even fires.
- Wheaton, IL, USA
The contact owns a 2018 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, and it was determined that there was low compression in cylinder #1. The contact was informed that the engine was damaged and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 61,000.
- Falls Church, VA, USA
As I was returning to my house and about to pull into our garage I was driving very slowly, riding the brake in fact. I was going less than 1 mph but as I first entered the garage my car engine suddenly roared very loudly and sped inside. I pressed as hard as I could on the brakes and the car skidded towards the left and slammed into the garage wall. I firmly believe that the only thing that kept my car from traveling farther was the garage door frame. Between my braking and then turning off the engine, I came to a stop. There were skid marks on the pavement at the garage entrance from the hard braking and both the driver's door and the passenger door on that side were severely damaged. The car was now angled to the left and not pointed straight into the garage as it should have been. At no time did I press on the accelerator.
- Colfax, CA, USA
Transmission is bad. Toyota dealership says it needs to be replaced. Really? In a 2018 Toyota. I thought these were good cars. Supposed to last a long time. That-??s why I paid over $30,000 for it. And this is what I get. There is something wrong with this scenario. I could have bought a much cheaper car and it would still be functioning fine.
- Stockton, UT, USA
Driving on I75 at 75mph, while trying to adjust the steering wheel, as soon I unlocked steering wheel lock and put the steering all the way to lowest position it just stalled on highway. Lucky enough I was alone and was able to pull over safely. There is seriously something wrong with steering wheel electrical or ignition system or something with else.
- Rochester Hills , MI, USA
Engine light came on, took to auto parts store and they checked for the code. Was told it was an issue with the fuel pump/ vacuum. Reset engine light, stopped to fill up with gas and car would not restart. The steering wheel locked and car would not crank. Was jumped off by a bystander, still would not turn over. After sitting for approx 15 minutes, I tried to restart vehicle again and it cranked. One week later, on vacation, car would not start after getting gas. Once again, took it to auto part store and same code and check engine light was on. Reset engine light, drove fine. Once check engine light is on, I am unable to use cruise control, this was very inconvenient since we were traveling! I have had this same issue happen about 5 times now! Making appointment with dealership to see if this weill be covered by my warranty and hopefully it is a simple fix.
- Florence, SC, USA
The contact owns a 2018 Toyota Highlander. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power after coming to a full stop at a traffic light. The vehicle was taken to an independent mechanic and the dealer; however, the mechanic and the dealer were unable to duplicate the failure. The contact related the failure to a faulty Auto Start/Stop feature. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
- Blythewood, SC, USA
Low brake fluid pull over immediately warning -???,vehicle engine shut off would not restart was on highway going 55 mph.Had to get vehicle towed. There was a recall on brake booster but my Vin was not included same model year 2018
- Blackwood , NJ, USA
The contact owns a 2018 Toyota Highlander. The contact stated while driving 70 MPH, the check engine warning light illuminated informing the driver that the AWD system and stability were disabled. The vehicle was taken to the dealer where they diagnosed the failure of the sub-assembly and the water temperature sensor needed to be replaced. The contact stated that he was informed that the onboard computer disabled the system due to the weather. The dealer informed the contact that the parts were on national backorder. The dealer performed a temporary repair by placing plastic on the grill to keep cold air out; however, the failure reoccurred several times. The manufacturer was notified of the failure and informed the contact that the parts were not covered under warranty. The approximate failure mileage was 48,000.
- Columbus, OH, USA
Unable to start vehicle twice. In both instances, foot was placed on the brake before pressing Start button and brake was extremely stiff. When Start button is pushed, electronics engage (control panel lights, A/C, etc.) but engine will not engage. In the first incident, car had been stopped to refuel and would not restart. Car had been started without incident and been running for approximately 20 minutes prior to stopping for refueling. Tried to restart the engine for 20-30 minutes unsuccessfully and had to have vehicle towed to authorized Toyota dealer. Dealer was unable to look at it for two days and was able to start engine on the first try two days later. Dealer could not replicate problem. In the second incident, car had been in a parking lot for two hours on a hot day. Again, brake was extremely stiff, electronics engaged but engine would not start. A message appeared Brake Power Low. We shut off A/C and were able to restart the vehicle. In both instances, the driver-side door was open to try and let hot air out - we don't know if this has any bearing on the issue.
- Austin, TX, USA
The contact owned a 2018 Toyota Highlander. The contact stated the recall repair for NHTSA Campaign Number: 20V012000 (Fuel System, Gasoline) had been completed on the vehicle. The contact stated while her husband was driving 55-65 MPH, the vehicle inadvertently stalled. An unknown warning light was illuminated. The contact stated that her husband veered to the side of the road. The contact's husband was able to restart the vehicle. The vehicle was taken to the dealer who informed the contact's husband that they could not determine the cause of the failure; however, the computer onboard was reset. The contact stated that the failure recurred while driving. The contact's husband was able to restart the vehicle after several attempts however, the failure recurred several times while the contact's husband was taking the vehicle to the nearest dealer. The vehicle was taken to a second dealer - Lithia Toyota of Billings (1532 Grand Ave, Billings, MT 59102) who diagnosed that no issues were found and advised the contact's husband to trade-in the vehicle. The vehicle was not repaired and was traded. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 49,000.
- Standish, ME, USA
Lights came on for engine warning -- low fuel pump needs to be replaced
- Bellaire, TX, USA
Vehicle was driving on street and check engine light came on. Took vehicle to service provider and is related to recall. No remedy for recall has been developed -- currently driving a loaner car.
- Bellaire, TX, USA
As of this date, my 2018 Toyota Highlander has delayed acceleration, hesitation, jerking, lurching, erratic throttle responses, etc. While accelerating from a stop. This has occurred two times to date. I was able to pull to the side of the road, shut off the vehicle, restart and then the vehicle performed properly after that. My concern is what may happen when it does it again. Nothing to show in a photo.
- Queen Creek, AZ, USA
The contact owns a 2018 Toyota Highlander. The contact stated while driving 35 mph, the vehicle stalled on several occasions with the check engine warning light illuminated. The vehicle was taken to route 22 Toyota (109 us-22, hillside, NJ 07205, (973) 287-4741), but was not diagnosed nor repaired. The manufacturer was contacted and referred contact to NHTSA. The contact received notification of NHTSA campaign number: 20V012000 (fuel system, gasoline). The failure mileage was 20,000. Parts distribution disconnect.
- Elizabeth, NJ, USA
My 2018 Toyota Highlander experienced 4 different episodes of spontaneous acceleration while on local highways, 3 being on resumption of speed while using cruise control and the 4th not while on cruise control.there are 10 other electronic types of malfunctions not involving safety issues. Per the lemon law of wa state, the matter was taken to arbitration. The arbitrater found in my favor and awarded me a new replacement Highlander. Toyota has asked for a jury trial. I therefore continue to drive a vehicle that could cause a dangerous, potentially fatal car. I can supply further documentation should you want it.
- Seabeck, WA, USA
The contact owns a 2018 Toyota Highlander. The contact received notification of NHTSA campaign number: 20V012000 (fuel system, gasoline). The contact stated after starting the vehicle, the vehicle idled rough. The low-pressure warning light was illuminated. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called avondale Toyota (10005 w, papago fwy, avondale, AZ 85323, (877) 554-6890) and was informed that parts were not available for the recall repair. The contact was offered a loaner vehicle but declined the offer. The vehicle was not diagnosed nor repaired. The manufacturer was not contacted. The failure mileage was 9,000. Parts distribution disconnect.
- Goodyear, AZ, USA
My car is only 2years but I found oil are leaking. I had check up at local body shop and they found out that oil leaks vacuum pump so I need to replace.
- Forest Hills, NY, USA
On May 5, 2020 I stopped at a red light in the left turn lane, after just having a 20K maintenance performed on my 2018 Highlander xle. After the light turned green, I accelerated and as I was entering the intersection, the vehicle abruptly stalled. It was not a smooth deceleration, but rather a jolting and abrupt, slamming deceleration, almost screeching to a halt. Luckily, the car behind me slammed on their brakes and did not hit me. Engine lights came on, and after the car was stopped completely, it restarted and I drove into the nearest parking lot. Had I and the cars behind me been traveling faster, it's likely that I would have been rear-ended. The stopping force was enough to slam me into my seatbelt. I called Toyota service and they recommended that I turn off the auto-start function every time I drive the vehicle, which I have done. This appears to be directly related to the safety recall 20ta02, where the low-pressure fuel pump may stop operating. The vehicle is in an extremely unsafe driving condition and I'm very disappointed that Toyota has not rolled out the recall repair sooner. I'm lucky that I was the only occupant in the vehicle, and if this happened on the freeway with my family in the car, the results could have been catastrophic.
- San Diego, CA, USA
- Pataskala, OH, USA