The contact owns a 2018 Toyota Highlander. The contact received notification of NHTSA campaign number: 20V012000 (fuel system, gasoline) however, the part to do the recall repair was unavailable. The manufacturer and Toyota of slidell located at 300 beach rd, slidell, la, were notified of the failure but offered no assistance. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

- Lacombe, LA, USA

Phone system cuts out and doesn't download contacts. Being told Toyota is doing update. This has been told to me 6-8 times. I continually take the car in for service. I was never contacted about a fuel pump recall that can cause a crash. I found the recall myself. To this date I have not received notice of the recall. I forced Toyota to give me a rental car and not a Toyota. That was on March 16th. To this date there is no fix and my car is sitting in Florida. Toyota refused to allow me to leave it at the dealership even though I live in Delaware. I was also told when they do have a fix I would need to get the car into the dealership within 10 days, no matter what the state of the country is. They will cancel my rental if I don't. I do not feel safe in this car any longer since I continue to get lies from them about the phone issue and no information about a recall. How do I proceed with a complaint to you and is the lemon law viable?

- Wilmington, DE, USA