The contact owns a 2020 Toyota Highlander The contact received notification of NHTSA Campaign Number: 22V239000 (Electronic Stability Control) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

- Kailua, HI, USA

Highlander le 2020 car has a big safety issue.when I turn off engine with gear changer in D position the gear goes in N neutral position while still in D position without giving any alert noise.I parked my car in 3rd floor of a public parking where the floor had slop, and turned off engine in D position by mistake and started reading an email in my cellphone without looking outside of car. The car didn't give any alert noise saying that the car is turned off in D position.my wife and son had exited the car and were waiting for me to exit while I was reading my email in my cellphone.I heard my wife and son screaming " stop the car" stop the car" when I looked outside and saw that the car was rolling back towards other parked cars. I stoped the car and turned on engine and moved car forward and shifted the stick to P position. I was really suprised why this car didn't give any alert noise that the car was rolling back when engine was turned off in D position. This issue was going to be a bad disaster for me if my wife and son hadn't screamed to let me know that the car was rolling back on 3rd floor of a public parking.the only alert I noticed in that time was a small pop up on dashboard without any noise. I called Toyota corporation and they said that there is no any problem with my car and that this car doesn't have any safety problem.for sure sooner or later this will be a bad disaster for some car owners of this model. I don't have peace of mind when my wife drives this car with my kids inside. Please solve this big safety issue for me as Toyota corporation doesn't accept this issue as a safety issue. The Toyota dealer service manager said that this problem is software problem and must be reported to Toyota corporation, but corporation says that there is not any problem. Even 1980's or 1990's car when you turn off the engine in D position the car gives noise alert.

- Tujunga, CA, USA