The contact's wife owns a 2020 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the audible seat belt chime sounded after the front passenger's side seat occupant had buckled the seat belt. The seat belt warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 67,080. VIN tool confirms parts not available.

- Bronx, NY, USA

Driver's seatbelt doesn't latch well and when latched it is very difficult to unlatch making you feel trapped in vehicle.

- Portland, TN, USA

Occupancy sensor for driver seat, 2nd row bench, and 3rd row bench malfunction. Vehicle display shows seats are occupied and seat belts not engaged when seats are not occupied. Error message displays until vehicle is in motion.

- Orlando, FL, USA

Vehicle is equipped with seat belt sensors and alerts for all seats, yet fails to accurately report which seats are buckled or not when occupied. This alert is supposed to occur when turning on the vehicle and before shifting out of park. Many times, with just the driver sitting and no passengers in the car, it reports that there are people seated with an unbuckled seat belt. Other times when there are people seated and unbuckled the system does not recognize it and no alert appears. This is a safety feature that is advertised for sales but does not work. Ensuring that these advertised safety features function correctly should be of high importance especially when people like I do, depend on them for the safety of their children.

- San Diego, CA, USA