Toyota continues to knowingly not remedy an airbag sensor issue. My vehicle has the light on indicating it is suffering from the same recall. I bought this car from them in 2024 and they sold it to me with the knowledge that there was a safety issue. I-??ve tried to find a solution as this is a major safety issue. Toyota took my money in full for the car, yet can only offer me a loaner for 25 days. They said in CA, it most likely won-??t get fixed until the end of 2026. I don-??t have money. I have one car and I need a vehicle to transport to work and kids to school. This is not right and this is not safe. A remedy for people in CA that won-??t be fixed for two more years that is an ACTUAL SAFETY issue, is not right. This is to document the safety complaint as the dealership continues to ignore the issue, and the 1-800 Toyota line continues to ignore it. All BBB complaints shows I-??m not the only one. I can-??t take a rental because they won-??t pay me back, it-??s not guaranteed, and I-??m out another $40,000. They put people in impossible situations. The manager at the service center it-??s your fault if you walk out of here without taking a loaner. You-??re choosing to put your family at risk. And I said no, you-??re offering me a loaner and you can-??t guarantee a vehicle that will fit my family. I don-??t know what to do.

- Clovis, CA, USA

The dictation had stopped working, can not longer send messages while driving.

- Hillside, NJ, USA

The rear hatch has been causing me issues for quite a while. Last year, I would have to hit the close button once or twice for it to close. It would close a few inches, beep, and then stop. It has become much worse the last six months. I have to manually close the hatch myself because it won't go down all the way using the button. We took it to Cedar Rapids Toyota and they said this is a very common issue in this vehicle. They adjusted the hatch and lubricated it. Once they were done, they said it doesn't work any better. It costs over $1,000 to replace the parts and they can't get the parts until June because so many people are having the same issue. This vehicle needs to be recalled. Thanks,

- Monticello, IA, USA

Subject: Transmission Issue -?" 2021 Toyota Highlander Dear NHTSA, I am reporting a serious transmission issue with my 2021 Toyota Highlander (82,000 miles). I recently took it to the dealership for an unusual noise, and they diagnosed a transmission failure, quoting over $9,000 for replacement and service. After researching, I discovered Toyota has known about transmission issues in the 2021 Highlander since at least 2021. I have always serviced my vehicle at the same dealership, yet they never informed me of this known defect. Instead, they waited until my warranty expired to disclose the issue, despite my repeated maintenance visits where I reported the noise. I also found a 2021 Toyota document acknowledging transmission problems in this model, and many other owners have reported the same issue. It seems dealerships avoided addressing this until warranties expired, leaving owners with massive repair costs. This raises serious concerns about Toyota-??s handling of known defects. I urge the NHTSA to investigate and take action to protect consumers from unfair repair costs and potential safety risks.

- Ocean City , NJ, USA

While pulling onto highway I heard a loud pop and scratching noise. Pulled off road and looked at vehicle from outside. When I looked on top I saw that the glass from sunroof had a hole and had shards like it had exploded from inside pressure.

- Hulbert, OK, USA

Infotainment system, this system comes with talk to text abilities. However, the system will say it is not compatible with the device which isn-??t true as this same device work from day one of owning this vechile. About a year after owning this vechile I began to start having issues with talk to text through Bluetooth. The only option now to respond to a text through the infotainment system is with a predefined group of messages. This is not the only case of this issue occurring as many models within the 2020-2021 Toyota have had the same issue.

- Ebony, VA, USA

The navigation has failed to perform properly since the car was new. I have complained about it/taking it in on more than one occasion. Now the car is three years old and has 23,000 miles on it. I am told I must pay to repair the navigation system which never worked properly in the first place. It directs me to roads that are closed;, finds the store I wish to go to, but then says I can-??t navigate there;, sends me to a residential neighborhood when I have put in the address of a school;, changes the address I input while I am enroute. It is supposed to navigate to addresses in my contact list, but when I select a contact it then asks me to choose from a similar name in a different state than I have entered in my contacts. I am very curious to know if there have been other complaints or technical service bulletins.

- Portage, MI, USA

On 2023, the bumper of my car fell while I was driving on the highway. At that time, I took my vehicle to the Toyota Dealership to get inspected and they inspected the vehicle and recommended me to take it to a Body Shop to get it repaired. I paid for the repairs from my pocket since they did not take any responsibility of the damages. On December 2023, I received a letter from Toyota telling me that my highlander has a recall due to bumpers felling off and needed to add some clips from the manufacturer. I opened a case and provided all the information requested by Toyota. At the end they asked me for a CCR document where none of the representatives I've spoke were able to explain what is this document. I provided receipts, Dealership inspection document, my car documents. Today 11.27.2024, I receive a letter telling me that they are not going to move forward with the reimbursement. The body shop that they recommended me does not provide a letter with the specific information they are asking me for. Toyota contacted them and confirmed they did the repairs and they still refused to pay for the manufacturer damages.

- Maywood, IL, USA

The Battery was leaking fluid, smoke was visible and rotten smell from the battery. Electrical secondary brake system came on the dashboard

- Carson, CA, USA

[XXX], while driving on a [XXX], my 2021 Highlander Platinum unexpectedly shut down without ANY prior warning or indication of a malfunction. This abrupt failure put my safety, as well as that of my passengers and other motorists, at considerable risk. As a longtime Toyota customer, I have always valued the reputation of Toyota vehicles for their reliability and safety. However, this incident has significantly shaken my confidence in that reputation. I trusted that my vehicle, particularly one as recent as the 2021 Highlander, would perform safely and effectively in all driving conditions. The complete and sudden failure of the vehicle on a busy highway is not only unacceptable, but also alarming. I now find myself questioning whether I can continue to rely on this vehicle or the brand itself. After having the vehicle towed from obstructing a busy lane of traffic, the battery was jump started to get the car running again. I had NEVER had ANY issues with battery and all regular services had been completed at a Toyota Service Center, but several codes appeared on the dashboard after this incident advising the vehicle be taken to a dealer. Vehicle was taken to Toyota Service Center [XXX] for a diagnostic check, but they couldn-??t find any error codes or issues with the vehicle. I contacted Toyota to thoroughly investigate this matter and address the underlying issue that caused the shutdown, so that I can regain confidence in its safety and dependability. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Needham, MA, USA

Sunroof shattered while vehicle was parked. Nothing touched the vehicle. We were just sitting in the car when it happened.

- Theodore, AL, USA

The sunroof exploded in 75 degree weather. My safety was put at risk by the sunroof exploding and others were put at risk that were following on highway from flying glass. The problem was confirmed by safelite. Toyota refuses to take any responsibility. The sunroof was inspected and repaired by safelite. There was no warning that the sunroof was going to explode. The vehicle maintenance is at the highest level.

- Springdale, AR, USA

This is my new car certified

- Annandale, VA, USA

THE ENGINE COVER ASSEMBLY DETACHED FROM THE BOTTOM OF MY CAR WHILE DRIVING. SIMILAR TO THE EXISTING RECALL FOR THE FRONT LOWER BUMPER COVER ASSEMBLY. While pulling out of a parking lot, I noticed that there was a scraping noise under my car. Prior to parking at Jones Beach State Park, I was traveling on Ocean Parkway at a high rate of speed (50-60MPH) and it was a very windy day. I did not hit any obstructions or scrape the bottom of my car on anything. There was nowhere for me to pull over and as I sped up, the noise went away. When I got off the highway, the noise returned. When I got home, I looked under my car and there was a plastic piece dragging just in front of my front tires. I remembered I had received a notice about a Toyota recall related to the lower front bumper cover assembly and looked that up - it felt very similar to what I had experienced. When I got to the dealer, they told me it was not subject to the recall and the repairs on this would be $200 diagnostic plus $529.88 parts and labor. I was told I must have hit something to make it detach. I did not hit or scrape anything. My car has pretty good clearance, it would have had to be HUGE for me to hit or scrape it. I would have known.

- Bethpage, NY, USA

The sun roof on this car spontaneously combusted. I was able to pull up many other complaints regarding the same issue on this car. This needs to be recalled. My [XXX] baby could have had shattered glass had we not had it closed. These sun roofs need to be recalled and inspected! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Walpole, MA, USA

I had been driving for about 20 minutes at approximately 50-55 MPH when the check engine light came on. Seconds later, the red hybrid malfunction message displayed and I lost the ability to accelerate. I was able to pull over and I saw grayish smoke and flames coming from under the hood on the right side. I exited the vehicle and called 911. It took moments from the start to being completely engulfed in flames. Several loud pops or explosions happened during this period. The police and fire department arrived and extinguished it.

- Davrnport, FL, USA

We were driving across the Texas panhandle at the posted speed limit of 75 mph. It was about noon, the outside temperature was about 60 fahrenheit & there was a cross wind of about 30 mph. There were no vehicles in front of me & the closest approaching vehicle was a good half mile away. No vehicles had recently driven past us from the approaching lane. There was a sudden explosion above us & through the 1-2" gap in the motorized retractable sunshade of our moonroof, I could see broken glass. Through that gap, some glass fragments fell in on us. I pulled over to stop, got out & inspected the roof, & the front glass panel was completely shattered & 75% gone. Many of the fragments were on the sunshade & I removed those. Going at about 40 mph we went to the closest small town where a mechanic removed some residual loose glass, vacuumed as much off the shade as he could, & patched the hole with cardboard held in place by duct tape so we could get home for a repair. If the shade had not been almost closed, we would have been showered with glass with risk of bodily & eye injury.

- Denver, CO, USA

I have noticed that my vehicle tends to jolt forward as I-??m applying the brakes to come to a complete stop.

- San Antonio, TX, USA

Driving back from lunch with a friend we heard a pop and loud shattering sound as my sunroof glass exploded for no apparent reason. I called the dealer where I purchased the car 40 days ago with every extended warranty that I could. Toyota denied the claim stating that there was not any bulletins stating material defect and that the glass was not part of any warranty and I will have to file an insurance claim.

- Metairie, LA, USA

While slowing and braking to stops (approximately less than 20 mph), the vehicle will lurch/lunge forward. It feels like you took your foot off the brake pedal but you did not. This occurs randomly. It does not happen every time. There are no warning lamps, messages, etc., prior to or during this issue. The vehicle has ~39000 miles. This has been occurring for at least 20000 miles. Risk: If this occurs when close to pedestrians, other vehicles, intersections, etc., it could result in an impact. The dealer could not reproduce but did find online message forums that reported the same issue.

- Garrett, IN, USA