The component that has failed is the passenger airbag system under Toyota Recall 23TA15 (Interim Notice 23TB15). The recall notice states that the passenger airbag may not deploy in the event of a crash. My vehicle is a 2021 Toyota Highlander (VIN: [XXX] ). This safety defect has been outstanding and unresolved for over 21 months with no available repair or remedy. The vehicle is available for inspection upon request. The safety of my family is directly at risk. I am a mother of three young children, and we frequently travel with passengers in the front seat. If the passenger airbag does not deploy during an accident, it could result in catastrophic injury or death to anyone sitting in that seat. This ongoing recall forces me to make a difficult choice between risking my family-??s safety or not using the vehicle as intended. The problem has been acknowledged by Toyota and confirmed by their recall notice. I contacted Toyota and opened a case with their Brand Engagement Center, but they denied my request for assistance and informed me there is no current remedy. I was told my case has been taken to the highest level within Toyota and that the only option left is to pursue lemon law. The vehicle has been inspected and serviced at Toyota authorized facilities in the past, and Toyota has my warranty and repair history. However, since the recall remedy does not yet exist, no inspection has resolved the issue. There have been no warning lamps, dashboard messages, or other visible symptoms prior to or during this recall; the only notice is Toyota-??s acknowledgment that the defect exists and has not been fixed. In summary, I have been forced to drive an unsafe vehicle with a known airbag defect for nearly two years. This delay in remedy is unacceptable and puts my family and the public at risk every day. I am requesting NHTSA-??s assistance in holding Toyota accountable for this unresolved safety recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Irvine, CA, USA

The contact owns a 2021 Toyota Highlander. The contact had received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS). The contact stated that the dealer was contacted; however, the contact was informed that the parts were not yet available. The vehicle was not repaired. The manufacturer was contacted about parts not being available. The contact had not experienced a failure.

- Castro Valley, CA, USA

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part for the recall repair was not yet available. The dealer was contacted; however, the contact was informed that the parts were not yet available. The contact had been waiting for the parts for over a year. In addition, the contact was fearful of driving her kids around in the vehicle. The manufacturer was made aware of the issue; however, the contact was informed that parts were not yet available. The contact had not experienced a failure.

- Irvine, CA, USA

My SUV is having issues with the tires air and also the sensors are not working properly

- Salinas, CA, USA

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was filed. The contact had not experienced a failure. VIN tool confirms parts not available.

- Tucson, AZ, USA

I am reporting that the fix for NHTSA recall #23V-865, Toyota recall #23TA15 has not been done in a timely manner & I am concerned for the safety of my passengers. The recall info came out December 2023 & Toyota was supposed to have a fix 3rd quarter 2024. We are now in 2nd quarter 2025 & there is still no fix. This is unacceptable. Again, I am concerned for the safety of my passengers, one of which is my elderly mother-in-law who has difficulty getting in & out of the back seat.

- Wayne, NJ, USA

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V720000 (Structure). The contact stated that while driving 30 MPH, an abnormal sound was coming from the front bumper. Upon inspection, the front bumper had partially detached from the vehicle. The vehicle was taken to the dealer; however, it was unknown if the vehicle was repaired. The contact also received notification of NHTSA Campaign Numbers: 23V865000 (Air Bags); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The vehicle had been with the dealer for over one year. The failure mileage was approximately 15,000. Parts distribution disconnect.

- Van Nuys, CA, USA

Vehicle transmission has a whining sound Dealer stated needs new transmission Parts not available continue driving local only Would not state car is safe to drive and told not to take on long trips. No rental provided Also there is a airbag recall for this model and have not been notified

- North Canton, OH, USA

Toyota continues to knowingly not remedy an airbag sensor issue. My vehicle has the light on indicating it is suffering from the same recall. I bought this car from them in 2024 and they sold it to me with the knowledge that there was a safety issue. I-??ve tried to find a solution as this is a major safety issue. Toyota took my money in full for the car, yet can only offer me a loaner for 25 days. They said in CA, it most likely won-??t get fixed until the end of 2026. I don-??t have money. I have one car and I need a vehicle to transport to work and kids to school. This is not right and this is not safe. A remedy for people in CA that won-??t be fixed for two more years that is an ACTUAL SAFETY issue, is not right. This is to document the safety complaint as the dealership continues to ignore the issue, and the 1-800 Toyota line continues to ignore it. All BBB complaints shows I-??m not the only one. I can-??t take a rental because they won-??t pay me back, it-??s not guaranteed, and I-??m out another $40,000. They put people in impossible situations. The manager at the service center it-??s your fault if you walk out of here without taking a loaner. You-??re choosing to put your family at risk. And I said no, you-??re offering me a loaner and you can-??t guarantee a vehicle that will fit my family. I don-??t know what to do.

- Clovis, CA, USA

This vehicles airbags have been under recall for over one year!! Toyota should-??ve had a remedy for this issue by now. They also stated that they would have a fix for this by the third quarter of 2024. It is 2025! This issue needs fixed now!! We have young children that ride in this car every single day! This is completely unacceptable and needs reported and fixed now! ???

- Westover, WV, USA

It has been over a year of this recall and the manufacturer still has not repaired it or offered a solution

- Morrisville, NC, USA

The recall on the passenger airbags for Toyota cars has not been resolved for a few years now. We owned a 2013 Rav4 for a few years and that airbag was never fixed. Now we own a 2021 Toyota Highlander with the same problem. What's Toyota going to do about it" My husband drives the car so I'm the passenger and I don't feel like dying. ?"??"

- Lawrenceville, GA, USA

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Altadena, CA, USA

Headed westbound on 285 in Georgia; hit on passenger side front door and vehicle swerved several lanes and hit a wall going 60 miles per hour. The airbags did not deploy. I was injured badly and the vehicle was totaled.

- Atlanta, GA, USA

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Escondido, CA, USA

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the air bag warning light remained illuminated while operating the vehicle. The cause of the failure was not yet determined. The local dealer was notified of the failure, but no assistance was offered. The manufacturer was not contacted. The failure mileage was unknown. VIN tool confirms parts not available.

- San Antonio, TX, USA

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000(Air Bags); however, the part to do the recall repair was not yet available. The local dealer and another dealer, Sport City Toyota(12650 Lyndon B Johnson Fwy, Dallas, TX 75228), were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Rockwall, TX, USA

If the important safety recall on 2021 highlander is that important, why is it taking years to fix, I feel toyota is dragging their feet and no one from the Nhtsa is doing anything about it, I think social media will be informed about your inaction of letting them slide for so long !

- Brookfield, CT, USA

My Toyota Dealer, Toyota Corporate Customer Service, Toyota Recall Web site, and NHTSA web site have no remedy, no scheduled remedy, and have sent no status reports since recall 23TA15 was issued 12/20/2023. The only data that I can find states an estimated fix by October 2024. Almost 1M vehicles are impacted by OCS defective part that may cause the passenger air bag to fail causing serious injury or death. Toyota an NHTSA should take immediate action to make sure that there is a sense of urgency (after almost a year), an action plan is in place, and owners are kept informed on a timely basis.

- Buckeye, AZ, USA

The contact owns a 2021 Toyota Highlander. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Grandview, TX, USA