really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
38,667 miles

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problem #3

Dec 012015

Highlander Hybrid

  • 18,000 miles
My airbag on the drivers side has just stopped working. I called Toyota and they just say its a 10 year old car and airbags stop working. This is a huge safety concern. Also my horn is affected by it too, because that has stopped also. These things have stopped over a year ago. Being that my vehicle is a battery powered car, people do not hear the engine much and the probability of a accident is higher.

- Madison, WI, USA

problem #2

May 082013

Highlander Hybrid 6-cyl

  • 73,302 miles
I was in a head-on collision proceeding through an intersection when a Toyota Camry turned left in front of me and at the last minute tried to correct back to avoid me; but was unable to and hit me with the passenger's front corner of their vehicle directly into the front bumper of my Toyota Highlander hybrid, more towards the drivers side. Both cars were totaled and all of the Camry's air bags deployed but none of mine deployed. Both myself and my passenger were badly injured and are still in treatment 5 months later (at the time of making this report). I just received new information regarding my injuries and some might be permanent including a closed head injury and spinal injuries. Based on speaking with many people about this accident they are all shocked my airbags did not deploy based on the type and severity of the accident and all of my doctors have questioned why they did not deploy and were also surprised. I still have ownership of the car and the insurance company has placed a hold on it until an inspection can be completed to determine if there was a malfunction. Please advise on how to get this inspection done and how to ensure the airbags were working properly and for some reason they were just not suppose to deploy.

- Golden, CO, USA

problem #1

Sep 052013

Highlander Hybrid 6-cyl

  • 24,700 miles
On Sept 5, 2013, I put my Toyota Highlander hybrid in reverse to straighten it up in a parking space, before I could even breathe, it took off in reverse going over 60 mi. An hour and I had no control over the car. It finally hit a garage from behind and took down the whole side of the garage and the front of the garage. Air bags never deployed. I was not injured except for a sore neck and right shoulder. They are just now pulling the black box from my car. No response from Toyota yet.[xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Folsom, CA, USA