10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
53,850 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #5

Feb 192022

Matrix

  • miles
My daughter was driving as usual when she went to apply the brakes about 5 car lengths back and the vehicle accelerated uncontrollably despite braking. Her foot was not on the accelerator, she does not have floor mats that would cause anything to hit the accelerator. This has happened on 5-6 occasions which almost resulted in an accident. She barely got stopped mere inches away from the car in front of her despite braking earlier than normal because she encountered this once already during her trip. No check engine codes, the brakes are good, the car idles high. That is really it. This is a serious issue that seemingly cannot be diagnosed. After doing research to see what the problem may be, I have seen countless complaints of a similar nature. My daughters life is invaluable. This needs to be addressed.

- Strawberry Plains, TN, USA

problem #4

Jan 012004

Matrix

  • miles
Takata recall. I've been receiving recall notices for this vehicle for years. I have been attempting to have three issues resolved, only one of which is the takata airbag problem. I have attempted to make an appointment for the repairs at the nearest Toyota dealer to me (about a 2.5 hour-rt drive from my home) for the past year+, but I am repeatedly told that they are awaiting the part(s) for the takata airbag repair. To make things worse, I constantly receive flyers from Toyota urging me to have the repairs done asap. I would like to. But apparently, Toyota is having problems getting the parts to their dealerships. In the meanwhile, I'm driving a potentially dangerous car.

- Mariposa, CA, USA

problem #3

Aug 132017

Matrix

  • 95,000 miles
Takata recall not addressed by the manufacturer in a timely manner. Recall number: 08V162 from 2008, recall status is incomplete. Leading to power windows completely immovable. Manufacturer failed to remedy these recalls in a timely manner.

- Elmira, NY, USA

problem #2

Sep 122015

Matrix

  • 174,250 miles
My daughter said the steering totally locked while being driven. Her & her boyfriend could not get the steering wheel to turn at all. They were not speeding because it was on wet roads. They both suffered mild concussions & my daughter has a severe neck sprain. After seeing the car, it went off the road & rolled 2 or 3 times it's totaled, I'm surprised they're not in icu! I did some research & almost 1000 Matrix's have had this happen!! I don't know why there isn't a recall. It seems Toyota isn't all that safe & doesn't care about it's customers at all.

- Campton, KY, USA

problem #1

Dec 022006

Matrix 4-cyl

  • Automatic transmission
  • miles
After last oil change, oil was gel-like, engine made tapping noise...took to dealer with a list of other problems, ac not cold, heater not blowing hot, window jumping when rolling down, and tires making funny noise. Was told engine noise was normal, fixed ac again, 3rd time, heater had loose part tighten, window part ordered, tire had flat spot, last time was water in wheel. Crash did not damage engine, or windows, or tires.

- Bonaire, GA, USA