10.0

really awful
Crashes / Fires:
5 / 1
Injuries / Deaths:
5 / 0
Average Mileage:
36,083 miles

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« Read the previous 20 complaints

problem #132

Feb 022002

Matrix 4-cyl

  • 1 miles
Takata recall. In regards to my recall airbag repair, why is it that my 2004 Toyota corolla already had the repair performed" seems I get a different answer everytime I ask that question. Now my 2005 Corolla matrix which is currently 11 years old is finally having this repair performed. And Toyota's recommendation is that I do not operate the vehicle with an occupant in the front passenger seat. What about the previous 11 years that rode in that seat with the same defect" if Toyota truly cared about my safety, they should have made that suggestion when they first knew of it. But they probably wouldn't have sold very many 4 passenger corollas set-up with 3 people in the back seat and only the driver sitting in front. Heck, to ensure the safety of their customers they should have removed the front passenger seat or removed the back of that seat along with the seat-belt to guarantee nobody rides in that seat. But none of those things happened simply because truth be told, it only became a safety issue once Toyota had to come to terms with the defect; their behavior is simply unacceptable. A sincere apology would state "for any inconveniences this has caused." Instead of "we sincerely apologize for any inconvenience this will cause, but we are taking this action to ensure your safety." Caught in their own lie is what really occurred again if they truly cared we would have known about this problem asap.....the people I feel the most pain for are those unfortunate people who got into a front car accident and did everything right, but their airbag, that was supposed to save their life, wound up either injuring them or not doing its intended job all while Toyota knew of the problem. I hope nobody lost their life due to this because no amount of money can ever bring back that person. Just so un-Japanese behavior by a Japanese company, shame Toyota motors.

- El Mirage, AZ, USA

problem #131

Jun 052015

Matrix

  • miles
The contact owns a 2005 Toyota Corolla matrix. The contact stated that the recall notice for NHTSA campaign number: 15V285000 (air bags) was received in June of 2015. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.

- Manahawkine, NJ, USA

problem #130

Sep 252015

Matrix

  • 53,608 miles
Takata recall. The contact owns a 2005 Toyota Corolla matrix. The contact stated that the air bag light remained illuminated. The contact received notification of NHTSA campaign number: 15V285000 (air bags) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 53,608. Parts distribution disconnect.

- Alexandria, VA, USA

problem #129

Aug 032015

Matrix 4-cyl

  • Manual transmission
  • miles
Takata recall. The contact owns a 2005 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.....updated 07/05/16 updated 07/21/16.

- Santa Barbara, CA, USA

problem #128

Apr 202016

Matrix

  • miles
Takata recall - I received a letter several months ago informing me my Matrix was recalled for the air bag inflators. I was told I'd be contacted when the parts were available. After hearing nothing, I went to Toyota's website. It says the part should have been available in my area starting in Dec. 2015. I contacted my local dealer, & they told me they couldn't do the repair until the end of Aug. 2016. It will have been about a year & a half since I was informed of the recall - this is a totally unacceptable amount of time. Meanwhile, they suggest no one ride in the passenger seat until the repair is complete. Toyota is doing a terrible job with this whole thing.

- Oakdale, NY, USA

problem #127

Jan 052016

Matrix

  • miles
I got a recall for the airbags. I'm kind of wondering if I should be driving my car.

- Hanford, CA, USA

problem #126

Apr 012016

Matrix

  • miles
Takata recall - in June 2015, I was notified by Toyota that my Matrix had been added to the list of vehicles affected by the takata recall and that I should contact my local dealer to set up repairs. When I called I was told that I would be contacted again once the parts were available. I have now received the notification that parts are available, nearly 10 months after the initial notification. What troubles me is that in the latest letter it states " until this remedy is performed, we recommend that you do not operate the vehicle with an occupant in the front passenger seat." Why didn't they mention this before" why didn't they provide the repairs sooner" what if I had been in an accident with someone in the front passenger seat, they might have been severely injured or possibly killed. Why are these large companies allowed to put others at risk simply by performing some sort of failure analysis when peoples lives are at risk.

- Vail, AZ, USA

problem #125

Mar 282016

Matrix

  • miles
Recall has not been fixed

- Fennville, MI, USA

problem #124

Jun 162015

Matrix

  • miles
Takata recall: I received a safety recall notice for my 2005 Toyota matrix in the mail over 9 months ago stating that when parts are available, Toyota will reach out to me to "remedy the defect". and that in the the meantime "until the remedy becomes available in my location, it is recommended that I do not operate the vehicle with an occupant in the front passenger seat." I have not received any further notifications regarding this and believe that Toyota has failed to remedy the defect within a reasonable time. Please let me know at your earliest convenience when I can expect to have this remedied.

- Upland, CA, USA

problem #123

Mar 142016

Matrix

  • miles
Takata recall. The Toyota website says replacement parts are "currently available." The dealer told me I'd have to wait one to three weeks because the parts are on back-order.

- Mechanicsburg, PA, USA

problem #122

Sep 152015

Matrix

  • miles
Takata recall. The contact owns a 2005 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the parts to do the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Derby, CT, USA

problem #121

Feb 012012

Matrix

  • 200,000 miles
Takata airbag recall.

- Lakeside, CA, USA

problem #120

Aug 012015

Matrix

  • miles
The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Overland Park, KS, USA

problem #119

Aug 172015

Matrix

  • miles
The contact owns a 2005 Toyota Matrix. The contact received a recall notification for NHTSA campaign number: 15V285000 (air bags). The part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Rest Hill, IL, USA

problem #118

Oct 052015

Matrix

  • miles
Takata recall. The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags) and was unable to receive the part from the dealer for an unreasonable period. The manufacturer was contacted and was unable to provide a specific date that the parts would become available to the dealer. The contact had not experienced a failure. Parts distribution disconnect.

- Antioch, CA, USA

problem #117

Jan 302016

Matrix 4-cyl

  • miles
Takata recall - I want to file a complaint in regards to my local Toyota dealership failing to remedy my defective airbag within a reasonable time. I got the safety recall around June 2015 and they still don't have the airbag in stock. My local Toyota dealership is jerry's Toyota and their address is 8001 belair road, baltimore, md 21236. Their phone # is 410-661-5700, any help is greatly appreciated.

- Nottingham, MD, USA

problem #116

Aug 292015

Matrix

  • miles
Takata recall. The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacture exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Booton Township, NJ, USA

problem #115

Jun 162015

Matrix

  • 102,514 miles
"takata recall" repair parts still unavailable. When will this be corrected!

- Hayward, CA, USA

problem #114

Nov 012015

Matrix

  • miles
Takata recall. I was given the notice a few months ago (at least 2) that the passenger airbag needed to be replaced and to avoid having someone sit in the passenger seat. I contacted the dealer today (1-14-16) and the parts are still not available. It is unreasonable to take this long for a safety issue to be resolved and tell customers that they just shouldn't have a passenger.

- Mendon, MA, USA

problem #113

Jun 162015

Matrix

  • 50,000 miles
Takata recall. The contact owns a 2005 Toyota Corolla matrix. The contact stated that the air bag warning indicator illuminated intermittently. The contact received notification of NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.

- Southbridge, MA, USA

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