10.0
really awful- Crashes / Fires:
- 5 / 1
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 36,083 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tools confirm parts not available.
- Lincoln, MO, USA
My complaint is that it is taking a very long time for Toyota to provide the parts to replace the front seat passenger air bags in my vehicle. The air bag was recalled in June; it's now nearly November. Not only have they not provided parts, they have not even given a time frame for when parts might be available. When I am not simply going to work alone, I need to be able to put other family members in the back seat and in the front passenger seat. At this time, the only solution provided by Toyota is, "don't allow passenger to sit in the front passenger seat". and they are sorry for the inconvenience. How long must I wait to be able to use my car the way it was intended when I purchased it??
- Ypsilanti, MI, USA
The contact owns a 2005 Toyota Corolla matrix. The contact stated that the air bag warning light illuminated constantly. The contact received notification of NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 100,000. VIN tool confirms parts not available.
- Elsberry, MO, USA
The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. VIN tool confirms parts not available. Updated 02/02/16
- Waltham, MA, USA
The contact owns a 2005 Toyota Corolla matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available...updated 02/01/16
- Woodridge, NJ, USA
The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Columbia, PA, USA
The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags) however, the parts were unavailable to perform the repairs. The contact stated the manufacturer exceeded a reasonable amount of time for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Decator, IL, USA
The contact owns a 2005 Toyota Matrix. The contact received a notification of NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Barboursville, VA, USA
The contact owns a 2005 Toyota Matrix. The contact received notfication of NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Kansas City, KS, USA
The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 04/07/16 updated 4/23/18
- University Place, WA, USA
The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Hanson, MA, USA
I receivd an interim recall notice in June 2015 for the passenger airbag. As of Oct 19, 2015 the parts to replace or fix the recall problem are not available, and Toyota cannot tell me when the parts will be available. I find this to be an extremely unreasonable amount of time, considering it is a safety recall and the notification letter for this recall recommended that the passenger seat remain empty until the problem is fixed.
- Hood River, OR, USA
The contact owns a 2005 Toyota Corolla matrix. The contact received a notification for NHTSA campaign number: 15V285000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 1/20/16 ln; 4/23/18
- Wauseon, OH, USA
I received a recall notice from Toyota about the front passenger airbag in my car, as you know. It has now been four months since the recall and there is no word from Toyota about replacing the airbag. They have advised me not to have a passenger in the front seat until the airbag is replaced. It's ridiculous to go four months without being able to have a passenger. They need to speed this up. They aren't providing me what I purchased--which is a car that I can safely have a passenger in.
- Novato, CA, USA
The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- San Luis Obispo, CA, USA
2005 Toyota Corolla matrix. Consumer writes in regards to front passenger airbag inflator module recall replacement parts and unsatisfactory customer service at dealership. When the consumer arriver at the dealer for her scheduled her appointment, she was informed the parts were not available.
- Santa Fe, TX, USA
The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Logan , OH, USA
The contact owns a 2005 Toyota Matrix. The contact received notification of NHTSA campaign number: 15V285000 (air bags) and stated that the part was not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact was not experiencing a failure. Updated 11/19/15
- Clements, MD, USA
Called dealer to ask about recall, they said they would order parts and to bring car in a week later. Called today and they said they don't have the parts yet. Please advise when this recall will be fixed as it is dangerous and not acceptable to not allow passengers in the car.
- Toms River, NJ, USA
- Oak Ridge, TN, USA