4.2
definitely annoying- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 28,144 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Several times when the accelerator was pressed and the car slowed down the check engine light came on. Vehicle will drive normally for awhile, but problem seemed to occur at least once every 1-2 years. The last time, I spent $900 to replace an accelerator sensor. This time, the dealership stated I needed to replace the ECM, and the catalytic converter for a total charge of $3500. There were no generic catalytic converters, the one to be used was $1700. Also, had been several incidents where there had been issues following an oil change where the dealer said that oil was where it shouldn't be.
- Sulphur, LA, USA
Experience: Driving a 2001 Toyota Prius between 60 and 65 mph on I-494 in eagan Minnesota. The sensor on the vehicle's accelerator pedal assembly failed I.e. the ability to get gas to the engine stopped. The car was towed to an authorized repair dealer and the part, which failed, was replaced. My complaint has two parts: (1) Toyota does not recognize a critical part like the sensor on the accelerator pedal assembly as a part of major significance. I believe it is major safety issue and must be corrected by Toyota. I was told by Toyota's customer assistance center the part was not defective and it failed because normal use. I am appalled to learn that a 6 year old car with 50,226 miles is equipped with accelerator unit which can fail when the average use is 8,371 miles per year. I am also amazed the customer service center is not interested in looking at this performance as a major defect. They told me they had no record of other incidents with this part. Yet when I talked to the Prius service team supervisor at two different dealerships, I was informed by each one they had replaced 4 to 5 of them. If my small survey revealed that number I can only guess what a nationwide survey would reveal. 2) in response to my asking Toyota to reimburse me for the $810.41 bill their response was I should submit my request for reimbursement to my insurance company or to the firm which owns the car. Clearly, a situation of shifting the responsibility of making quality oem parts to a third party to absorb the cost and ignoring the major safety implications created when the accelerator stops functioning in a vehicle driven less than the average car.
- Edina, MN, USA
(1) normal driving, no abnormalities whatsoever (2) at freeway speed, in busy traffic, without warning: The car lost all motive power (neither gas nor electric working); the hybrid system warning icon displayed on the multi-function display. Luckily, in both instances, we were able to move to the shoulder while decelerating. After coming to a complete stop, we referred to the owner's manual which suggested turning the ignition key completely off and then attempting a restart. In both cases the car started up again and was drivable (although in the first case the warning icon remained displayed for approximately 10 miles). (3) took car to Toyota dealer who verified failure code(s) stored in onboard memory; dealer replaced accelerator pedal/position sensor assembly.
- Woodinville, WA, USA
Contact states while driving the vehicle stopped. The accelerator pedal was replaced.
- Overland Park, KS, USA
I own a 2001 Toyota Prius. Several times in the last few months I have experienced a loss of power combined with my dash warning lights. I had one similar incident last year. The dealership claims their diagnostics find no problem (no codes = no problem). Therefore nothing is resolved and the car remains prone to loss of power, a dangerous condition when traveling on any freeway.
- Hayden Lake, ID, USA
The 2001 Toyota Prius has a faulty accelerator pedal and should be covered under the 8-year hybrid system warranty. Not only are there safety issues with this problem (e.g. sudden loss of acceleration that could cause accidents, incorrect communication between the accelerator and the hybrid system, etc.) but there is a lack on Toyota's part to admit that the accelerator is a critical component of the hybrid system. When the accelerator fails, it causes the "check hybrid system" light to appear on the dashboard and can make the car dangerously unresponsive (especially on the freeway). The hybrid system is expecting information from the accelerator, and when it doesn't receive it, either the gas engine, or the electric engine, or both engines fail to operate. Even though two Toyota dealers (stevens creek Toyota and capitol Toyota) agree that this is a serious safety issue, both claim that this repair is not covered under the 8-year hybrid system warranty. However, if this accelerator problem is not directly related, then why does the warning light come on when the accelerator sensor fails" also, why did the dealer who performed the $654.52 repair tell me that the complete accelerator assembly part had just been recently revised by Toyota" (I might add that an independent electrical engineer analyzed the part and concluded that the accelerator has an mtbf of 1500 hours. He concluded that every Prius owner would be subject to this same hazardous problem several times during the lifetime of the car!!) I have substantial evidence from other Prius owners who are experiencing the same problems and would be happy to share this information with your investigation team. In my opinion, these problems are serious enough to merit consideration for either a recall or a revision of Toyota's "hybrid system" warranty policies. I appreciate any assistance you can provide me in this matter and I hope that together we can prevent needless deaths from this unsafe accelerator.
- San Jose, CA, USA
- Berrien Springs, MI, USA