10.0
really awful- Crashes / Fires:
- 1 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 112,120 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2011 Toyota Prius. The contact stated that while driving at an undisclosed speed, several warning lights displayed on the instrument panel. The contact stated that the brake pedal was depressed and went to the floorboard which extended the braking distance. The vehicle was included in NHTSA campaign number: 18V684000 (hybrid propulsion system). The vehicle was taken to marietta Toyota located at (750 cobb pkwy S, marietta, ga 30060 (470) 938-8430). The dealer declined to offer the repair because the vehicle had a salvage title. The manufacturer was contacted and offered a software update of the hybrid system but declined to offer any additional repairs. The failure mileage was 101,000.
- Marietta, GA, USA
The contact owns a 2011 Toyota Prius. The contact received notification of NHTSA campaign number: 18V684000 (hybrid propulsion system). The contact called westbury Toyota at 516-272-4499 (located at 1121 old country rd, westbury, NY 11590) and was informed that the parts were not available. The manufacturer stated that the part was available and referred the contact back to the dealer. The contact stated that the vehicle stalled while driving and needed to be towed. The vehicle was not repaired. The failure mileage was approximately 116,480. Parts distribution disconnect.
- Bronx, NY, USA
The contact owned a 2011 Toyota Prius. While driving 40 mph, the vehicle lost power without warning. As a result, the contact crashed into a tree and a cement barrier. The air bag failed to deploy. The vehicle was restarted and was able to be driven to the contact's residence. The contact sustained back, neck, and chest injuries that did not require medical attention. A police report was not filed. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing. The vehicle was later deemed destroyed. The contact stated that the VIN was included in NHTSA campaign number: 18V684000 (hybrid propulsion system). The manufacturer was notified of the failure and provided a case number. The approximate failure mileage was 72,000.
- La Mirada, CA, USA
- Upland, CA, USA