10.0
really awful- Crashes / Fires:
- 17 / 0
- Injuries / Deaths:
- 11 / 0
- Average Mileage:
- 43,361 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2011 Toyota Prius. The contact received notification of NHTSA campaign number: 16V487000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- San Diego, CA, USA
The contact owns a 2011 Toyota Prius. The contact received a recall notification for the air bags; however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The NHTSA campaign number was unknown. The contact had not experienced a failure.
- Mount Vernon, NY, USA
The contact owns a 2011 Toyota Prius. The contact received notification of NHTSA campaign number: 16V487000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Hudson, MA, USA
The contact owns a 2011 Toyota Prius. The contact received notification of NHTSA campaign number: 16V487000 (air bags). However, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Merritt Island, FL, USA
The contact owns a 2011 Toyota Prius. The contact received a recall notification for the air bags; however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The NHTSA campaign number was not available. The contact had not experienced a failure.
- Bastrop, TX, USA
Takata recall. The contact owns a 2011 Toyota Prius.the contact received notification of NHTSA campaign number: 16V487000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. VIN tool confirms parts not available. Updated 10/13/16 updated 03/13/17.
- Long Beach, CA, USA
I received a safety recall notice (interim notice) regarding defective air bags involving defective welds on air bag infiltrators. I telephoned the dealer to schedule a repair. The dealer said it could be many months before Toyota comes up with a fix for this defect. They refused to replace the airbag or give me a rental vehicle. I do not think my family and I should have to drive a vehicle with a known defect that could serious injury or death for many months until Toyota comes up with a "fix". there is a "fix". Toyota could simply replace the defective air bag with an air bag that is not defective. I request that Toyota be compelled to replace this defective air bag or provide me with a replacement, safe vehicle until the defect is remedied. Thank you
- Oakland, CA, USA
The contact owns a 2011 Toyota Prius. The contact received notification of NHTSA campaign number: 16V487000 (air bags) however the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Madison, WI, USA
The contact owns a 2011 Toyota Prius. The contact received notification of NHTSA campaign number: 16V487000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Rohnert, CA, USA
The contact owns a 2011 Toyota Prius. The contact received notification of NHTSA campaign number: 16V487000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Athens, GA, USA
The csa recall was issued over a month ago and nothing has happening. I feel like this is not done in a timely manner. I haven't experienced an problem with the curtain shield air bag in my Prius, but that's not the point. I could have and there's no indication of when the remedy will be available. I'm an attorney and I think they're asking for a class-action lawsuit. I didn't enter my phone number because that's private. I contacted toyoya 7/26 but haven't received a response. Again, this is unacceptable.
- Las Cruces, NM, USA
The car was traveling at about 40mph when we T boned another car that entered our lane illegally. My wife applied the brakes and we skidded for about 10 yards before hitting the other car. Neither the seat belt restraining system nor the air bag system operated.
- Sarasota, FL, USA
The contact owned a 2011 Toyota Prius. While the contact's brother in-law was driving approximately 30 mph, the rear passenger side of the contact's vehicle was struck by another vehicle. The contact's vehicle spun around and crashed into a guardrail. The air bags did not deploy. A police report was filed. There were no injuries. The vehicle was towed to a tow yard. The insurance company declared the vehicle totalled. The manufacturer was not made aware of the failure. The failure mileage was 65,290.
- Lubbock, TX, USA
The contact owns a 2011 Toyota Prius. While attempting to park, the driver depressed the brake pedal and suddenly the vehicle accelerated forward and crashed into a pole. During the crash, the front end sustained significant damage. The air bags did not deploy. No injuries were reported and a police report was filed. The vehicle was destroyed. The manufacturer was not notified of the failure. The failure mileage was 21,000.
- Walnut Creek, CA, USA
My wife was driving our 2011 Prius during stop and go traffic. She said the car just took off on her on it's own she tried to brake but it wouldn't stop. It crashed into the motorhome that I was driving. The air bags never deployed. The car was totaled due to the extensive damage.
- Arlington, WA, USA
A driver made a left turn in front of my car and I hit the front passenger door of his SUV. My front end was totaled out. I received a neck and head injury as well as a shoulder and hand. Had my airbags deployed like they were designed to my injuries would have been minimized.
- Playa Vista , CA, USA
On Friday, Jan. 16, 2014 my husband made a right had turn from a stop sign onto a road in toledo, oh. An oncoming vehicle did not see him and turned into the front drives side smashing the door into my husband. His head went through the window and the side air bags did not deploy. Our frame was smashed, door smashed, front tire bent in, dashboard was bowed and broken, front, small side, and main drivers side windows broken. The car was found to be a total lose, my husband had to seek medical attention, but my main questions is why did the side air bag not deploy 02/05/15 updated 6/9/2015
- Marblehead, OH, USA
The contact owns a 2011 Toyota Prius. The contact stated the air bags failed to deploy after another driver crashed into the driver side of the vehicle. The contact sustained unknown injuries. The contact was not aware if the passengers occupying the other vehicle sustained any injuries. A police report was filed. The vehicle was completely destroyed. The vehicle was towed. The approximately failure mileage was 60,000. Updated 11/21/14 the consumer stated the failure of the airbags was reported to the manufacturer. The consumer believed the air bag should have deployed. Updated 5/5/2015
- Port Charlotte, FL, USA
The car was parked in a parking lot at 6:45 am. When I returned to the car at 3:45 pm, I found that the drivers side curtain airbag had deployed sometime that day. There was no sign of collision or impact. The car was dirty, and the dust had not been disturbed. I took the car to the dealership and was told that it was 227 miles over the warranty for the airbag (at 60,227 miles total). They ran diagnostics and found no error code or reason for the airbag to have deployed. I contacted Toyota and have not yet been given any indication of how they will handle the incident, though I was quizzed extensively. The cost to repair the extensive interior damage to the car is $3000.
- San Antonio, TX, USA
- St. Charles, MO, USA