As the passenger in the car that I owned we were driving and hit the back end of a large pickup truck at approx 26-28 mph. I am 5'10" and as always was not sitting close to the dash. Once I realized what happened my face was bleeding very heavily. What had happened was my face had slammed into the dash (is not close to individuals in Prius'. my nose had a significant rip in two locations and was transported by ambulance for plastic surgery. Within 24 hrs my entire face was swollen with a majority of dark bruising from my eyes to my jaws. And multiple stitches in my nose. My seatbelt failed to restrain me back. The airbags didn't deploy. According to the auto shop the airbags didn't deploy bc it had missed the sensor by an inch. The damage to the vehicle was the front center of the vehicle and the entire passenger front end. The hood rolled up and even partially came thru the windshield. The car was totaled from the impact.they stated to them there is no reason the seat belt didn't restrain. However after contacting Toyota they did an inspection roughly the middle of January and I received a copy of the data report that showed my mph and proof I was restrained and more information that an average person wouldn't understand. The end of March 2013 I received a response stated the seatbelt worked within the legal guidelines. My thoughts were no way, what would be the purpose to wear the seatbelt if you can still be seriously injured and then thanking god that my daughter wasn't in the front seat and never had been in the car. With that being said I will never buy a Toyota again, the amount I saved in gas driving a Prius is not worth the loss my daughter would go thru if I were not alive because of a Prius (Toyota).

- Lohman, MO, USA

I am an excellent driver. I purchased this Prius in the summer of 2011. We (my wife and young daughter) were proceeding on juanita drive N.E. in kirkland, wa. My wife and I agree that our speed was approximately 30-33 mph and that there were approximately 3+ car lengths between us and the vehicle in front of us. The weather was dry and sunny. Suddenly, a vehicle three vehicles ahead of us stopped to make a left turn, and the two vehicles behind it were able to stop. I immediately applied my brakes to the floor as soon as I observed the stopped vehicle ahead. I felt no response - no gripping of the brakes or gripping of the wheels to the road, no squealing, no skidding, no sense of the brakes slowing the vehicle in the three seconds I applied them. Due to vehicles in the opposing lane, a narrow road and no shoulder (a ditch with telephone poles on the right), I was forced to design the least harmful impact - my front right corner to the rear left corner of the vehicle in front. The impact tore open the right front of the vehicle, shattering the windshield next to my wife and causing her legs to fly up and strike the dashboard, injuring her legs in several places. Her airbag did not deploy. My 7-year-old was in her car seat in the back seat. The larger split back was behind her. The back became unhinged at impact and flipped forward, forcing my daughter's upper body forward. She sustained minor facial injuries. While it is possible that the airbag non-deployment was appropriate (I am not certain of this), there is no question that the braking was soft, squishy, non-existent, and the back seat should not have become unhinged.

- Kirkland, WA, USA

The contact owned a 2011 Toyota Prius. The contact was driving 8 mph when another vehicle crashed into the contact's vehicle on the passenger side door. The driver's side safety belt failed to retain the driver, causing injuries to the back and neck. The police were notified and a report was on file. The vehicle was destroyed. The vehicle was taken to a local repair shop. The manufacturer was notified. The failure and current mileages were 8,000. Updated 04/19/12 the consumer also stated the air bag failed to deploy. Toyota sent the consumer a notice explaining the air bag did not deploy, because there was no direct frontal impact, only impact to the right front side of the vehicle/door area, the more yielding portions of the vehicle. There was insufficient abrupt forward deceleration of the vehicle to deploy the air bag. The letter also stated the seat belt operated as designed within the manufacturer's specification. Updated evoq 05/24/12 updated evoq 06/18/12

- Las Vegas, NV, USA

Purchased a new 2011 Toyota Prius from rahal Toyota, [xxx] on 07/02/2011. Car was manufactured in 03/2011. On 07/17/2011 a car made an illegal left turn directly in front of us and the front of the Prius struck the passenger side of the other car at approx. 45 mph. The Prius airbags did not deploy and the engine/ hybrid system continued to run. Emergency personnel reported that they had just taken a class on hybrid cars and said that the airbags should have deployed and the computer should have shut the car down as soon as the impact occurred. Damage to the other car was very severe. Damage to the Prius seems to be focused on the right front, but involves the entire front. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Shermans Dale, PA, USA