10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
100 miles

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problem #1

Jul 182012

Prius 4-cyl

  • 100 miles
Head restraint (head rest) on driver seat does not stay in place. After I adjust it, it rises very slowly. If I do not continually readjust it (3 or 4 times a day), it rises above my head. I consider this a safety concern. This has been happening since I bought the car (new) and I have asked Toyota several times to repair this defect, and they say that it is 'normal'. I have owned many cars during my lifetime, and this has never happened before in any of them. It does not happen to the passenger head restraint. I do not think it is 'normal', and if it is 'normal' for Toyota, then all Toyota cars have a safety problem. I have contacted Toyota and they just refer the problem back to my local dealer, who continues to give me the same answer.

- Pasadena, CA, USA

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