Rear shock nut comes loose and Toyota has issued tsb 0144-16, to tighten the nut. This is common among Prius. This must be a recall otherwise it is dangerous if the shock become loose. Initially the dealer told me to replace shocks but fortunately I found out about tsb and the delear fixed it free.

- Irvine, CA, USA

2016 Toyota Prius VIN#[xxx] I purchased this car in July, 2017 and I am having problems with a clicking or popping sound under the vehicle on both the right and left, rear and front. I have taken my car in for repairs 3 times and the Toyota repair shop can find nothing wrong. The clicking and popping noise is getting worse and I am very concerned about the safety of this car. I hope for the safety of the Toyota customers that the Toyota corporation is taking these complaints seriously. I also have a complaint regarding the windshield. While driving a pebble hit the windshield and in a and within 5 minutes the line spread and a windshield repair company told me that it could not be repaired. There is a maze of cracks covering the windshield. If the car was involved in a collision, I feel that this would a disaster because of the substandard quality. I have purchased seven Toyota in the last 20 years and have never experienced these type of problems. The paint on this vehicle is also very poor quality, there are areas where the paint has come off and gray areas appear. I would like to know why there are no recalls and if these complaints are being seriously investigated. I suppose that when lives are lost because of substandard windshields or other problems associated with this vehicle, the National Highway Traffic Safety Administration and the Toyota corporation will address these issues. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Batesville, MS, USA

Rear suspension creaking and feels soft in the rear. While driving or going onto a driveway the rear suspension creaks and pops. Driving normally the rear end seems to bob around often and feels super soft.

- Fargo, ND, USA

Under T-sb-0144-16. Alot of 2016 Toyota Prius owners are complaining a click noise from rear of vehicle while driving. I confirmed through Prius chat under technical service bulletin 0144-16 that clicking noise is from the support nuts on the rear shocks. I attempted to have it fix as a recall. The Toyota service repair in san bruno California said my basic warranty expired & they refused to fix it even though the issue is a potential safety-related defects and there are adequacy of existing safety complaint with many Prius customers via Prius chat/tsb.

- San Francisco, CA, USA

When breaking while traveling over bumps/ripples on the road or over rough road conditions such as potholes or roadwork, the vehicle feels as though the breaks are skipping or failing. This has occurred multiple times under the same or similar conditions. There is a sensation while attempting to stop, that the car is not going to stop in time or that you have lost control of the vehicle's ability to stop safely.

- Conway, AR, USA