10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
2,760 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #5

Jan 072024

Prius Prime

  • miles
The car had about 8000 miles on it. It was parked in Garage the night before. In the morning the outside temperature was 39F. During my 30 minutes driving, the front defrost was turned on. Afterwards it was parked on driveway and at that time the windshield was fine. 6 hours later, I noticed a spiderweb like crack under the camera section on the front windshield. The crack was about 11 inch long. It looks like the glass could not handle the temperature change.

- Foster City, CA, USA

problem #4

Aug 102023

Prius Prime

  • miles
The right side outside mirror glass detached and fell off while driving down the road. There was no noticeable defect on the vehicle prior to this and no known reason for this to happen. The vehicle was operating normally and was not involved in any sort of unusual maneuvering or crash. Upon taking it to the Toyota dealership it was found that glass did in fact detach on its own and needed to replace the entire mirror mechanism. This is obviously a safety concern for the driver due to a required mirror missing and also a safety hazard that could impact another motorist by this glass flying and hitting another car.

- Ypsilanti , MI, USA

problem #3

Oct 262020

Prius Prime

  • 12,000 miles
The contact owns a 2020 Toyota Prius prime. The contact stated that he purchased and installed a dashboard cover in the vehicle. The contact stated that while reversing, the dashboard cover shifted and blocked the sensor for the back over prevention camera, allowing the display screen to go dark, causing the vehicle to crash into a parked vehicle at approximately 2 mph. The contact stated that the sensor was used to distinguish between daytime and nighttime driving and would dim or brighten the display screen as needed. A police report was not filed. There was no injury sustained by either the contact or the occupant of the other vehicle. Additionally, the contact stated while driving at undisclosed speeds, the display screen inadvertently and intermittently rebooted and the infotainment software updated. The failure recurred on five separate occasions. The vehicle was not taken to a dealer or independent mechanic to be diagnosed. The contact stated that the radio, gps and climate control functions became inoperable. Neither the dealer nor the manufacturer were contacted or informed of the failure. The vehicle was not repaired. The approximate failure mileage was 12,000.

- Clovis, CA, USA

problem #2

Jan 142020

Prius Prime

  • 900 miles
Frost developing on the inside of windshield on multiple days in different locations. At home and at work during the day time and at night. Takes 20 minutes or more to defrost.

- Liverpool, NY, USA

problem #1

Jan 142020

Prius Prime

  • 900 miles
On multiple occasions, frost developing on the inside of the windshield while vehicle parked in the parking lot at work 2 times(Jan 17th and the 30th at home and at work in the morning and after work) and another time while vehicle parked at home in the driveway. It takes 20 or more minutes to defrost the windshield.the wipers cause visibility problems due to the water and snow turning to ice.

- Liverpool, NY, USA