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My dad was driving on the highway. He said that he stepped on the brakes and the brakes did not work. He got into an accident in which the all airbags were deployed and the car was totaled. The car only had 700 miles. I believe this was the second time that my dad drove this car on the highway.
My mom, who was a passenger, said that the car accelerated very quickly.
Prior to purchasing this car, my dad had driven a Prius (2010 - 2012?), so he was very familiar with the feel of the Prius. The claim # is tpax40. Attached please find the police report as well as a picture of the totaled car.
Please note that I am filing this complaint on behalf of my parents.
- Irene W.,
BURLINGTON, MA, US