The contact owns a 2012 Toyota Prius V. The contact stated that while her husband was driving at an undisclosed speed into the dealer's parking lot, the brakes failed to stop the vehicle immediately. The brakes, ABS, and several other unknown warning lights were illuminated. The contact's husband then shifted the transmission into neutral (N) and coasted until the vehicle came to a complete stop. The dealer diagnosed the vehicle with DTC codes: C1252, C1253, and C1256, and determined that the brake booster and ABS pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 166,000.

- Naples, FL, USA

The contact owns a 2012 Toyota Prius V. The contact stated while driving approximately 35 MPH and at various other speeds, the contact heard an abnormal whirring sound like an electric motor engaging coming from the engine compartment. The contact stated that several unknown warning lights were illuminated with the brake pedal going to the floorboard while being depressed. The contact stated that the failure also occurred while starting the vehicle. The contact stated that the failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the brake booster and the brake booster vacuum pump needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact called the manufacturer and was informed that the failure was related to Customer Support Program: 20TE07 - Brake Booster and Brake Booster Pump Assemblies (Service Brakes); however, the vehicle was not covered under warranty. The failure mileage was approximately 112,000.

- Irving, TX, USA

The contact owns a 2012 Toyota Prius V. The contact stated while driving approximately 40 MPH, the brake pedal was depressed with excessive force; however, the brakes failed to respond as needed. The contact stated that five unknown warning lights were illuminated. The contact then stated that the failure was reoccurring while driving at various speeds. The vehicle was taken to the dealer where an outside technician diagnosed the failure as five unknown fault codes related to the brakes. The contact stated that the brake booster and actuator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was not included in a recall. The failure mileage was approximately 211,000.

- Los Angeles, CA, USA