10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
45,306 miles

About These NHTSA Complaints:

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problem #4

Jan 272022

Prius v

  • miles
My car stalled while I was driving it on 2 separate occasions. It is a 2014 w less than 70K miles: 1/2022 Within seconds of 2 or more warning lights going on, the engine stalled. I was able to steer, brake and drive on the electric motor towards home. The electric motor drove another.5 mile before it also died, leaving me with no power steering or brakes. I was on a slight incline and coasted most of the way off road. The car was towed to our local dealer, which said the intake manifold had failed. Dealer replaced IM and related hoses and gaskets. 6/2022 I was driving on a busy interstate at high speed in the passing lane. The car started to lose power and decelerate. I maneuvered to the side of the road and UP! the on ramp. Made it to roadside business on remaining battery power.

- Santa Fe, NM, USA

problem #3

May 142022

Prius v

  • miles
my wife's 2014 Prius V failed to run. after towing to service diagnosed as failed Inverter. service records indicate this was serviced as a recall 2/2019. now toyota refuses to recognize problem as a warranty issue for repair. even though Recall notice indicates repair or replacement should be free of charge. breakdown occurred 5/14/2022. incident started as she was getting on highway. drove home at 25mph.

- Hasbrouck Heights, NJ, USA

problem #2

Jul 222019

Prius v

  • 150,000 miles
The car would not accelerate as expected. It behaved as if the fuel injector was not working properly. We were not able to keep a consistent speed and the motor started to have a rough idle sound. The hybrid system stopped working, the icon of the batteries turned purple and would not recharge when stopping. We took it into the dealership, the service person they said it was a software and emissions miss-fire issue. It will take a part to be replaced and software updated. Toyota sent out a memo to them stating this might happen and this is how to fix it. It seems since they are warning service staff to be aware of this that maybe they should take care of it before it happens and not have me pay over $900 and the stress of it happening on the freeway and then having me get it fixed.

- Camarillo, CA, USA

problem #1

Dec 132017

Prius v

  • 31,222 miles
Toyota issued safety recalls E0E and F0R for the failure of the hybrid inverter. If the inverter had not failed yet, the Toyota's remedy is a 'software re-flash'. the software reflash 'remedy' is not sufficient. There have been an excessive number of inverter failures after the software re-flash 'remedy' for these recalls has been completed. This is very dangerous to drivers, as it leads to unintended deceleration ' the prius spontaneously entering 'limp-home mode' or even a 'hybrid system shut down'. this is dangerous as in results in drastic reductions, if not the complete loss, of power. These unintended deceleration occurrences predominantly happen while the vehicles are in motion ' many times at high speeds. Between only two dealerships, we have documented approximately 100 inverter failures after the E0E and F0R software reflash 'remedy' has been completed. During one inverter failure, which took place after receiving the E0E software re-flash, excessive heat was generated within the inverter that melted steel bolts and created an electrical arc that blasted two holes through the aluminum case of the inverter assembly. The driver stated if she had experienced this failure while on the freeway, 'she wouldn't be here anymore.' The vehicle was a 2012 model year and at the time of the failure it had only 31,222 miles on it. Instances of unintended deceleration will continue to grow daily until Toyota implements a sufficient remedy that will prevent these losses of power from occurring. Attached please find a report detailing, for only two dealerships, the inverter failures we've experienced after the E0E and F0R software re-flash remedies have been completed. Also attached, please find the photographs of the inverter which experienced the electrical arc. Please consider that "date this happened" as the filing date of this report.

- San Juan Capistrano, CA, USA