6.1
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 13,000 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
In June 2006, I purchased a new 2006 Toyota rav 4 sport. Great vehicle. I drive 100 miles a day round trip to work. As of 1/12/07, there are 15,725 miles on the vehicle. Around 12,500 miles, I noticed a strange grinding noise coming from the steering when making a hard right or left turn (turning into a parking place or my driveway). I talked with the Toyota dealer and the first attempt was to heavily lubricate the steering as I was told everything was dry. The car had been serviced for an oil and lube every 4,000 miles. This did not resolve the issue. I was told that I needed a new rack and pinion steering unit. The dealer forgot to order the part. After a week and a half, I called to find out that the part was on back order as there have been a number of problems with the vehicle's steering. When I asked if I was safe driving 100 miles a day, at speeds of 70 mph on the Florida turnpike, I was told to drive the vehicle at a safe speed of 40 mph. (I informed the dealer that I would be killed on the Florida roads if I drove that slow. - they agreed.) again, I asked if I was safe. Then I was told that although the part was on backorder, that they would see what they could do. I was called within an hour and told that the part would be in within a week. The new rack and pinion unit and gears were installed yesterday. Additionally, a recommended wheel alignment was done, and it feels as if the front brakes were adjusted. The vehicle feels good, but the crunching noise is still there. Does Toyota have a problem with the steering on these vehicles" if so, I am really disappointed. I traded my Chrysler for the Toyota so that I would not have to go to the dealer for service all of the time. The real question is: Am I safe????"
- West Palm Beach, FL, USA
- Farmington, ME, USA