S10 appropriate handling- letter to the secretary from re copy of letter addressed to mr james lentz, president and CEO of Toyota motor sales, regarding safety problems with the 2010 Toyota rav 4 the consumer stated when there was snow on the street with slipper road conditions, the ABS engaged, which made the brakes inoperable. The consumer stated she has been to the dealer on several occasions, only to be told there was nothing wrong. There have been several situations, where the vehicle would not stop when the ABS engaged. On one occasion, the consumer had to push the brake all the way to the floor and eventually landed in the middle intersection of oncoming traffic. The second time, she almost rear ended another vehicle, when suddenly the vehicle accelerated when she applied the brake. The only way, she was able to stop the vehicle, was by turning into another lane which caused the ABS to go off which rendered the brakes to work again.

- Solon, OH, USA