The contact owns a 2012 Toyota Rav4. The contact stated that the air conditioning unit failed. The vehicle was taken to the dealer where it was discovered that the parts needed for the repair were not available. The contact was advised by the dealer that the vehicle was included in NHTSA campaign number: 15V577000 (visibility). The dealer stated that the parts were not yet available to any of the dealers. A recall notice was also received for NHTSA campaign number: 16V096000 (seat belts). The contact called the dealer and was advised that the parts for the recall were also not available and could not provide a time frame in which the parts would become available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 24,000. Updated 06/23/16

- Iseilin, NJ, USA

Within 6 months of purchase of new Toyota Rav4 vehicle, we had onset of acid smell whenever air-conditioner turned on. After about 3 minutes, the odor dissipates, and air-conditioner functions adequately. There is no odor when heat is turned on. We had no time to deal with it for several months, but about a year after purchase we went to Toyota dealer (where we bought the car) to complain about the odor. They changed the air-conditioner filter, but still the odor persists. Only the dealer has worked on our car. Is the acid vapor harmful to the occupants of our car" why doesn't it go away? the dealer doesn't know how to fix it...what should we do" it has now been going on for about 1.5 years!

- Watertown, MA, USA