10.0
really awful- Crashes / Fires:
- 0 / 9
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 18,114 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I have a 2013 Toyota Rav4 limited. In any significant ambient light level, the navigation screen is not visible. The glare on the screen is horrific. Notified dealership. They checked it out and confirmed that I did, indeed, have a problem. Dealership made an appointment with me to meet with a factory rep. I met with the rep, and he agreed this is a real problem, however he had no immediate solution. I contacted the Toyota "hotline" and they referred me back to the dealership. This is a very dangerous situation, trying to position my head so that I can try to get a clear view of the screen. (which is still not possible) I feel like I have spent in excess of one thousand dollars for an option that is unusable. Please help! Toyota does not seem to be listening to me.
- Harrisburg, IL, USA
At any speed in any weather it is impossible to see the navigation system in this vehicle...this needs addressed by the manufacture as is a paid for upgrade and due to people working to see the system accidents are going to happen.
- Chicago, IL, USA
The contact owns a 2013 Toyota Rav4. The contact stated that while driving at various speeds during the day, she was unable to see the navigation screen due to an intense glare, even on cloudy days. The manufacturer was notified but offered no assistance. The vehicle had not been repaired. The failure mileage was 6 and the current mileage was 1,000. Updated 6/4/13 updated 06/13/2013
- Philadelphia, PA, USA
Bought new Rav4 Toyota 2013 last month with navigation. Screen barely visible. Dealer notified Toyota field representative who does not know to repair. Dealer say it is indeed a problem and could cause accidents. I also have a 2012 Toyota highlander which has a perfectly clear screen Toyota telephoned me but not encouraging.
- Cape Elizabeth, ME, USA
I bought a new 2013 rav 4 with Toyota navigation. On any sunny day it is impossible to read the map due to the glare. I plan on complaining to the dealership this week.
- Hillside, NJ, USA
2 separate episodes of unintended acceleration in a brand new car dealer unable to verify defect.
- Philadelphia, PA, USA
Purchased new 2013 Rav4 on 23 Mar 13. The entune navigation display (both day and night mode) is very difficult to see in bright daylight (in day mode) or at night time (in night mode). This is a serious distraction when using the navigation and results in the driver having to avert eyes to Focus on the display longer than necessary for details. This could result in an accident. A normal display would not have these issues. I have examined another brand new Rav4 with the same issue. The dealer also replaced my entune system; the problem still persists. It is a design flaw. Please prevail upon Toyota to fix this with either a hardware or software update.
- Lumberton, TX, USA
- Hotchkiss, CO, USA