The recall (no. 23v-734) repair performed by Toyota was not free of charge. They had to replace my relatively new battery with a different size that would fit the new battery tray. They charged me $300 for parts and labor, and they did not return my original battery to me! I need to be fully reimbursed.

- Syracuse, NY, USA

The contact's husband owns a? 2013 Toyota Rav4. The contact stated that while the husband was driving at approximately 35 MPH, smoke was coming from under the hood. The contact's husband managed to pull into a parking lot to inspect the vehicle where it was noticed that the battery compartment caught on fire. The contact's husband managed to extinguish the fire by hand. The contact's husband had sustained slight burns however, no medical attention was sought. No police report was filed. The vehicle was left at a Home Depot parking lot which was the initial destination. The local dealer was contacted and advised that the vehicle would have to be towed out of pocket for diagnoses to decide if it was recall-related however if it was determined to be recall-related the parts were not available. The contact was concerned that the vehicle could not be towed since it failed to shift into neutral. The contact received a notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

- Snellville, GA, USA

The contact owns a 2013 Toyota RAV4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Santa Maria, CA, USA

The contact owns a 2013 Toyota Rav 4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while the vehicle was parked and turned on there was smoke coming from the vehicle. The contact stated that the 12-volt battery located in the engine compartment had caught on fire. The fire was extinguished by the contact. A fire report was not filed, and a police report was not filed. The 12-volt battery had been replaced by the contact. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.

- Honolulu, GU, USA

The contact owned a 2013 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to start the vehicle; and noticed that the vehicle would completely shut off with no warning light illuminated. The contact inspected the vehicle and noticed that the 12-volt battery was inoperable. The contact noticed that the battery was loose. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 191,264. VIN tool confirms parts not available.

- Lynwood, CA, USA

The contact owns a 2013 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle failed to restart and was later towed to the local dealer who diagnosed the vehicle and determined that a thermal event had occurred, causing the battery to overheat and engine components to fail. The vehicle was not repaired. The failure mileage was 166,744. VIN tool confirms parts not available.

- Mesquite, TX, USA

Vehicle suffered electrical shortage after a deer impact, battery is under warranty and recall. Progressive insurance and Jim Hudson Toyota Sumter SC refusing to honor

- Sumter, SC, USA

The contact owns a 2013 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Denver, CO, USA

Toyota USA failed to start recall campaign and fix Manufacturer Recall Number23TB13 & NHTSA Recall Number23V734 It was promised to start fixing recall in the middle of 2024, it is 3rd quarter of 2024 and not remedy available, Toyota USA fails to provide timeframes.

- Lake Zurich, IL, USA

The contact owns a 2013 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Mcdonough, GA, USA

The contact owns a 2013 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Coachella, CA, USA

I had a 2013 Rav4, while i was driving the car the car started a fire under the hood and burn completely up. Im trying to file a complaint or talk to someone discussing this matter. Toyota says I need to file a bad faith complaint.

- Prichard, AL, USA

After driving vehicle, noticed smoke coming from under hood. Upon further inspection battery was on fire.

- Weatherford, TX, USA

I was driving back home with my kids on 12/31/22 as usual, car suddenly turned off. The engine then caught fire within 2 min of turning off, the whole car was on fire within 8 min.

- Toa Alta, PR, USA

The battery caught on fire while driving causing a loss of power. I could pull over and a driver passing by jumped out and extinguished the fire.

- West Chester, Oh, OH, USA

I turned the key and started the RAV4 parked in my driveway. It immediately made unusual noices (gurgling, spitting, etc.). Within a minute, there was a loud "BOOM" under the hood and fire began coming out from underneath the car. I got out of the car and got a safe distance from it. My neighbors came running over as they heard subsequent explosions and saw black smoke billowing from my direction. Within a matter of a few minutes, the entire car was engulfed in flames. The fire department came and extinguished it. There is nothing left! BTW, I am 91 years old. This could have had a very different and sad outcome!

- Crewe, VA, USA

The battery on my 2013 Toyota Rav4 burst into flames while the engine was going and I was at a traffic stop/intersection. The electrical system failed, car died in place, luckily while at a stop and smoke from the engine compartment filled the car. I had just pulled off the highway and had come to an intersection in a residential neighborhood of a densely populated city center. Residents came from the street to help put the engine compartment fire out. Driver and passenger (a dog) were able to get out safely, police and fire department came to the scene and asked people to move away from the vehicle in case of explosion. Fire was extinguished. Car was towed to local Toyota dealership, Car insurance agent has done preliminary inspection as well as dealership service manager. Both state that the battery did catch on fire. Battery installed was correct size as per service technician's initial report. At this time, total damage to the car is unclear, as a full inspection of the vehicle and electrical system has not been done. two or three times sporadically over the two days prior, the lights on the dashboard flickered on momentarily as though there was some kind of electrical short circuit happening somewhere. At present the vehicle remains at the dealership awaiting full Toyota inspection, since as a result of this office's investigation of numerous battery fires, Toyota has issued a Consumer safety recall.

- Kent, CT, USA

Note: This is a fully electric vehicle. It was made by Toyota, but the drive train (electric motor, battery, etc.) is made by Tesla. Earlier this summer (Around June 2021) while starting the vehicle from a stop, the vehicle either shifted to neutral (halfway through an intersection) or stalled. The vehicle displays a message saying "Check EV System". We have since taken it to two Toyota dealerships. The first (Toyota of Tacoma in Tacoma WA) said the 12V battery needed to be replaced, but the issue happened again almost immediately after we took the vehicle off the lot and completely stalled in the middle of a busy intersection. We brought it back to the same dealership who then said nothing was wrong with the vehicle. We also took the vehicle to a local auto repair shop that specializes in electric vehicles where they were able to recreate the issue but unfortunately were unable to work on the car as Tesla had locked the codes needed to diagnose the issues. The second dealership (Titus Will Toyota in Tacoma WA) was able to reproduce the issue, but they didn't have the equipment to work on the vehicle. They said that they spoke to the Toyota engineering team who told them that the speed sensor had moisture on it, and the coolant on the right side was low which indicates that coolant was leaking into the electric motor and the vehicle needed a new drive train. Toyota said that since the drive train was made by Tesla, they are unable to work on the vehicle and we would need to figure out how to get the vehicle from Washington to California to find a shop that could service the vehicle and completely replace the entire drive train - a diagnosis made and given over the phone. We purchased the vehicle just over a year ago in Washington and now it has a dangerous safety issue that neither Toyota nor Tesla is wanting anything to do with and that local repair shops cannot address.

- Tacoma, WA, USA

Indicates a malfunction in the ev system. High battery temp show malfunction on evsystem while on road and sudden power loss may be create deadly accident. While charging it show malfunction in ev system.

- Wyile, TX, USA

I saw article in usa today. Exact same thing was happening to my Rav4 a month ago. I brought back to dealer and they changed the battery- but I paid for it.

- Lagrangeville, NY, USA