I've owned a SUV previously, Honda CRV, so familiar with the ride not being as smooth as a sedan but this 2013 Toyota RAV 4 Limited is very bumpy on urban streets, highway is o.k. When I took the test drive, it was on a highway so no bumpy ride then. I brought the car into the dealer, they checked it and said the Torque converter needed to be repaired. It was corrected but the bumpy ride did not change. Not sure what can be done, but will try again at the dealer to see what they can do to help with this issue.