Brakes started to occasionally grind. Took it to the dealer under warranty. The service agent told me that the 2015 Rav4 has a design issue where the brakes start to go bad around my current millage of 27,900. He also said that this is a known issue and it is not covered under warranty, nor is there a recall. He told me that I need to replace the brakes at the next service. He said that because of the design issue, he is offering a discount at $290.00.
It seams to me that a design issue that causes your brakes to go bad around 28,000 miles should not only be covered under warranty, but also have a recall issued to resolve the problem. If Toyota does not step up and take responsibility for their design flaw, I will not purchase another, nor would I recommend there vehicles to anyone else.
Brakes started to occasionally grind. Took it to the dealer under warranty. The service agent told me that the 2015 Rav4 has a design issue where the brakes start to go bad around my current millage of 27,900. He also said that this is a known issue and it is not covered under warranty, nor is there a recall. He told me that I need to replace the brakes at the next service. He said that because of the design issue, he is offering a discount at $290.00.
It seams to me that a design issue that causes your brakes to go bad around 28,000 miles should not only be covered under warranty, but also have a recall issued to resolve the problem. If Toyota does not step up and take responsibility for their design flaw, I will not purchase another, nor would I recommend there vehicles to anyone else.
- eth, Rocklin, US