10.0
really awful- Crashes / Fires:
- 4 / 14
- Injuries / Deaths:
- 3 / 1
- Average Mileage:
- 16,134 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
This vehicle was involved in a T-Bone crash, where the battery came out and the vehicle caught fire. The driver of this vehicle died at the scene. This involves NHTSA recall number 23V734 & Manufacturer Recall number 23TB13.
- Houston, TX, USA
Summary Some replacement 12-volt batteries of the size specified for the subject vehicles have smaller top dimensions than others. If a small-top battery is used for replacement and the hold-down clamp is not tightened correctly, the battery could move when the vehicle is driven with forceful turns. Safety Risk The movement could cause the positive battery terminal to contact the hold-down clamp and short circuit, increasing the risk of a fire.
- Scottsdale , AZ, USA
--Battery terminal/wiring for negative terminal came into contact with the metal hold down clamp --Caused a two alarm structure fire and loss of two vehicles --Current recall in place but remedy of situation not available until 2024 --Current recall in place --Maintenance required light appeared and owner took vehicle in for service two weeks prior to the incident
- Honolulu, HI, USA
Battery became disabled without any warning. Safety of driving down the road and battery stop working is an issue. I replaced battery through no help of Toyota. Only person to inspect was person replacing battery.
- West Paducah, KY, USA
The car was sitting in the driveway and caught fire around 11:29am. The car had not been driven or moved from the driveway for at least 2 days, and is up to date on all maintenance. The fire inspectors hypothesize the fire began from the battery and spread. After Googling, I have learned that Toyota Rav 4s from 2013 to 2018 had a large recall; 1.8 million vehicles taken because of the battery catching fire randomly. The remains of the vehicle are in the driveway of the residence. Both the police and fire department came to the scene. The safety of others was put at risk because it is only luck that nobody was in the car, or going to drive the vehicle as it caught fire randomly, bringing the residents of the home and owner of the car in extreme risk from both the fire and any explosions, damage to the house, and damage to others.
- Coral Springs, FL, USA
A fire occurred in the engine compartment of the vehicle while the vehicle was parked in a garage with the engine off. Fire patterns and physical evidence suggest the fire originated as a result of a high resistance connection between the positive battery terminal and conductor to the power distribution center. The battery is original. The vehicle has not had any repairs beyond normal maintenance. The vehicle was not involved in a crash.
- Monroeville, PA, USA
Car will not start. Doesn't seem to be the battery. Got a jump start but same warning light illuminated.
- Newark , NJ, USA
I was driving coming from the store with my grand kids and my truck stalled on me so I turned if off and turned it back on but it killed on me again and this point my grand baby said he smelled smoke so I looked up and the hodd was smoking so I got my babies and myself out the truck and ran to the other side of the street and there I watched my truck start a fire so I call the police and the fire people, my truck was totaled I contacted Toyota main office to let them know they sented our theire people to look at the truck and decided that it was not there fault and there was nothing they could do for me, my truck caught on fire I did not set it on my fire my grand kids were in that truck what would have happen had he not smalled smoed and it did not stall but caught on fire while I was driving it. But no one was to deal with it you whether just walk away what if was someone in your family then what
- New Orleans, LA, USA
Went out to the vehicle one day to run an errand and the warning light came on and said Electrical System Malfunction. I took it into the repair facility and was told at first it was the battery then was told no it's the alternator. I remembered I had an extended warranty on the vehicle so I took it into the Dealership. They said it's the Wire Harness and it's not covered due to corrosion. I have put less than 20, 000 miles on this vehicle. This needs to be addressed by the Manufacturer Toyota. I am asking NHTSA to do a recall on this vehicle.
- Milford, MI, USA
I have attached a letter that I wrote Toyota but did not mail. Vechicle is a 2017 Rav Hybrid. We bought it in CA April 2021 and it had 28230 miles. Car went to Renton WA in August, 2021. Vechicle was serviced a couple of times, but in October 2022, dealer gave us a bill for $9700 due to a faulty wire halter. The Toyota people said the car is out of warranty. Please read the letter with lots more details. Thanks.
- San Leandro, CA, USA
While driving the vehicle I smelled something burning and saw smoke coming out of the air vents. I immediately pulled to the side of the road and got out. I noticed fire and smoke coming from under the hood. I called 911 and the Fire Dept. arrived to put the fire out. It was towed to a nearby storage yard until the insurance company could be notified. After talking with and submitting photos to the insurance company the vehicle was considered a total loss. We are waiting to hear back from the insurance company concerning our claim. Upon researching engine fire related to defective battery in these vehicles I learned that almost 2 million 2013-2018 Toyota RAV4 have been affected. I am just thankful everyone was able to get out of the vehicle safely before it caught on fire.
- Salisbury, MD, USA
My vehicle is on it's 3rd replacement in less than 5 years because it randomly fails. It will not start. This is after I had recently taken my vehicle in for service, where the service technicians have checked the battery performance as "Good". There have never been any warnings before my vehicle would not start. Absolutely no symptoms prior to the failure. When I pressed the start button, the vehicle gave no indication that it would turn over. It's been a terrible inconvenience and very unsettling, because now that it's happened to me twice. The original battery and now the replacement in less than 5 years. I'm not sure when it will happen again.....it's so unpredictable. This last time, I was stuck in a parking lot and had to be towed to the nearest Toyota dealership.
- Santa Maria, CA, USA
On Saturday, May 14, 2022, my vehicle burned. and has since been totaled. The car had been trouble-free since I bought it in 2018. I was so pleased with it that I had just paid off the balance on the loan the week before because I wanted to keep it for 10 years. Prior to it burning, I had just driven it a couple miles for the first time in 2 weeks (it had been parked in a friend's garage). There were no warning lights visible during that time. I got out of the car for 3 minutes and was about to get back in when I noticed white smoke coming out of the hood. Within 30 seconds the hood had become engulfed in flames. The entire front and interior of the car was destroyed in the blaze, which the Fire Department had to extinguish. No one was injured, but two cars on either side were damaged by the fire. The car had last been serviced by Headquarter Toyota in Miami on January 22, 2022. They had not done the government-recommended inspection of the engine area during the servicing.
- Miami, FL, USA
Vehicle automatically slows down and shakes violently. We had it checked out at a Toyota dealership and they didn-??t find any problems with the vehicle when they performed a diagnostic check. It continues to happen when vehicles is on the fwy. EV light appears on screen flashing on and off.
- Century City, CA, USA
The contact owns a 2017 Toyota RAV4. The contact stated that occasionally the vehicle would not immediately start-up, or would take multiple attempts before starting. The vehicle was towed to the local dealer, but the cause of the failure was not yet determined. The manufacturer was also notified of the failure. The failure mileage was 66,000.
- London, KY, USA
The contact owns a 2017 Toyota RAV4. The contact stated that while driving at an undisclosed speed, the instrument cluster failed, which caused the speedometer and RPM gauge to be inoperable. Additionally, the power steering assist failed, and the steering wheel was locked up. The failure occurred on four separate occasions. The vehicle was taken to the dealer and Toyota of Brookfield (20655 W Capitol Dr, Brookfield, WI 53045) however, the dealers could not duplicate the failure. Toyota of Brookfield informed the contact that there was a Manufacturer's Campaign Number: 21TG01 (Electrical System) associated with the VIN. The vehicle was not repaired and remained at Toyota of Brookfield. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.
- Menomonee Falls, WI, USA
I purchased my 2017 Rav-4, brand new off the lot the end of 2017. On October 2018 my car battery was dead. NO prior indications of problems, No indicator lights. I had it towed to the dealership, they stated it was a bad cell in the battery and installed a new one. Then on Nov. 2020, once again had a dead battery, again no prior warning. I called and got a jump, took the car back to the dealership, they checked it and said I must have left a light on all night because it was completely drained. They put a 3.5 hour charge on it, check the charging system and said all was fine. Then again on 10-19-21 the battery was dead again. At that point I was pissed and just went to the parts store to get a new battery. Upon opening my hood to replace the battery I found so much corrosion on the top of the battery, cleaned it off the best I could, upon disconnecting the battery positive terminal I found the post had lifted out of the battery causing the corrosion all over the battery. I went to the dealership, they told me they were not responsible for corrosion, they did what they call a corrosion maintenance to clean the terminal, offered me a $55 credit because they said the battery was 3 years old and they would have to prorate it. Which they hadn't as of 10-23-2021. It was a 84 month battery. While there they also said my oil pan gasket was seeping and would need replaced and the front brakes will need replaced soon. I haven't even had the car 4 years, it has 15,300 miles approximately. Definitely some problems with these cars and Toyota needs to take responsibility. I bought a extended warranty, but seems none of this is covered as they say it is normal wear and tear. Never had to replace brakes on a car less then 4 yrs old. After reading all the complaints, I guess I am lucky my car didn't catch fire.
- Virginia Beach, VA, USA
The door does not lock/unlock when you press the button to unlock doors.The individual lock on inside needs to be manually pressed to lock and unlock. My Passenger side went about two years ago. And now the lever on my driver side is not working.
- Cumming, GA, USA
Upon starting the car at night both headlights failed to go on. Only the fog lights would work. Headlights failed in both auto and manual mode.
- Little Rock, AR, USA
- Saint Louis Park, MN, USA