Hinge failed on the back lift gate, which in turn damaged the cylinder as well. Back lift gate would not close as a result of this failure. Back lift gate could have fallen off of vehicle, possibly resulting in injury or death to others. Multiple failure issues with the lift gate are common on internet sites and are known to dealers. The repair facility acknowledged this was a common problem with the 2017 Toyota RAV4. The vehicle was inspected and repaired by an authorized service center, as advised by Hendrick Toyota of Wilmington (NC). The repair was performed by Jeff Gordon Chevrolet/Hendrick Collision Center in Wilmington NC. There were no warning signs of this failure. The lift gate failure occurred on [XXX]. The dealer was notified and vehicle inspected by Hendrick Toyota on [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Laurel Springs, NC, USA

About two months ago (March 2024), a smell started to appear in the vehicle cabin whenever the vehicle is being driven. It became stronger over time and is particularly strong when the HVAC system was being used. I took the vehicle to a reputed independent repair shop who diagnosed the problem as leaking AC coolant within the passenger cabin. They gave a printed diagnosis that I then shared with Toyota because the vehicle mileage is under 35,000, for assistance in fixing this problem. However, Toyota North America manager Michael from their Corporate Headquarters in Plano, Texas informed me today (May 24, 2024) that Toyota does not want to help me with the repair because I had been using an independent repair shop instead of the Toyota dealership for regular maintenance on my vehicle. I am stuck with a vehicle that cannot be used due to a strong odor of AC coolant which is potentially hazardous. An internet search reveals numerous others who have experienced similar issues with their RAV4 vehicles, so it would be in the interests of the general public to report this to the NHTSA so that action can be taken if this problem is found to be widespread.

- Bothell, WA, USA

Toyota RAV4 sunroof shattered for no reason. Car was sitting all day under my carport. I opened driver door. Needed to go back in the house. I closed the driver door. Sunroof shattered. If I had been in the car, or driving, it could have caused very serious cuts, or a deadly accident. No warning signs at all. Car is presently at Clearwater Toyota being fixed. Insurance (State Farm) has been contacted and is taking care of my claim.

- Palm Harbor, FL, USA

I purchased this vehicle used in July of 2023. There had been a persistant clunking noise in the rear when the road is bumpy along with some stabilty or swaying feeling. I had it inspected by independant mechanical shops. I was advised to replace the shock absorbers and the stabilizer links which I did. The rt rear shock abosborber was bad. March of 2024 I took a road trip to Florida. First long trip since replacing the parts. On the drive down I was by myself and felt as though the rear of the vehicle was swaying back and forth a lot worse than before changing the parts listed above. I thought maybe it was the condition of the roads. On the way home my son was following me in his vehcle. He had told me that when the "swaying" feeling is happening the rear of the vehicle is moving separate to the front. The clunking sound is still there and that stability issue seems to have worsen since changing the suspension parts previously listed. There was a point in driving home in the rain where I definitely felt the abitlity to control the vehicle was difficult and dangerous. I will be taking the vehicle to be inspected further. I've read information on a Toyota forum that there are other owners experiencing this issue. I do have vidio and you can see my body rocking back and forth in the driver seat while it's happening and the hood swaying but am unable to upload it.

- Cary, IL, USA

I received this recall notice several months ago, and the letter stated that the remedy would be available in middle of 2024. I have had an inspection that confirmed I have a replacement battery, not an original. If there is a potential that the vehicle could catch on fire, it seems as though waiting until the middle of 2024 is an unreasonable amount of time.

- Spring City, PA, USA

I would like to report my safety concerns from the crash accident. Feb.14 Wednesday I drove my wife-??s car 2017 Toyota RAV4 XLE. On intersection l stop completely on red stop lights.l was first, had no car up front of me.Than from behind other car Ford Focus fit me with a full speed 45. I was only in the car. On the hit my seat slid forward causing my knees to hit the dashboard. Then the seat flattened causing me to fall backward.Also the cover of moonroof got opened. While lying back on flat seat l saw sky.I was able to self extricate.l was in shock from what just happened.3 hours after the accident l had gradual onset neck pain, shoulder pain, back pain, and a generalized headache.After 5 hours l Went to ER on same day, than again ER next Monday, than l saw my primary care doctor a week later-next Wednesday. Now if l will have a child in baby seat or teenager or adult seating behind driver, for sure they will get hurt badly or injured or killed. I have reported this situation to Toyota HQ. They responded that this accident will be under investigation. P.S. Takata airbags did not blow out

- Wood Dale , IL, USA

Fuel pump has small leak causing evaporative emissions codes and fuel to accumulate on top of the pump. This is the same concern which there is a recall for the 2018 models and beyond. They equipment is the same between the years and 2017 should be included in the recall as well.

- Ludlow, MA, USA

This vehicle was involved in a T-Bone crash, where the battery came out and the vehicle caught fire. The driver of this vehicle died at the scene. This involves NHTSA recall number 23V734 & Manufacturer Recall number 23TB13.

- Houston, TX, USA

Battery became disabled without any warning. Safety of driving down the road and battery stop working is an issue. I replaced battery through no help of Toyota. Only person to inspect was person replacing battery.

- West Paducah, KY, USA

The car was sitting in the driveway and caught fire around 11:29am. The car had not been driven or moved from the driveway for at least 2 days, and is up to date on all maintenance. The fire inspectors hypothesize the fire began from the battery and spread. After Googling, I have learned that Toyota Rav 4s from 2013 to 2018 had a large recall; 1.8 million vehicles taken because of the battery catching fire randomly. The remains of the vehicle are in the driveway of the residence. Both the police and fire department came to the scene. The safety of others was put at risk because it is only luck that nobody was in the car, or going to drive the vehicle as it caught fire randomly, bringing the residents of the home and owner of the car in extreme risk from both the fire and any explosions, damage to the house, and damage to others.

- Coral Springs, FL, USA

The contact owns a 2017 Toyota Rav4. The contact stated that while driving at approximately 35 mph, fire was detected near the engine and front of the vehicle. There were no warning lights illuminated. The fire department extinguished the fire. There were no reported injuries, crash, es or air bag deployment. A police report was not filed. The vehicle was towed to an independent towing lot. The contact called the local dealer but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.

- Fort Wayne, IN, USA

I was in the third, leftmost, lane on an urban highway coming out of a gentle turn going about 40-45 miles an hour. There was a loud metallic clank or bang and the vehicle pulled sharply to the right. I hit the brakes hard, the vehicle crossed two lanes and came to rest on the shoulder about 18 inches from the concrete barrier, having turned about 170 degrees. There was very little traffic and so there was no accident or injuries but had there been normal traffic it would have been a disaster. There were no indicator lights showing any problem, I examined the tires and underside and could not see any damage. I was able to drive away from the site. I took the car in to my regular Toyota dealer (Toyota of Lincoln Park, they perform all my service) and they test drove it, examined it closely, checked the computer, and could find nothing wrong. No other parties have examined the car. However, I would be afraid to drive it and need to dispose of the car without exposing anyone else to what might happen.

- Chicago, IL, USA

Both of my headlights burned out at the same time. I was driving on a rural mountain highway at about 7:30pm and was using my adaptive headlights. They were working fine, I noticed no issues, until they both burned out at the same time. It was dangerous, there was no shoulder to pull over on, and a steep drop-off i couldn't see and no warning whatsoever I'd be in pitch black dark in the middle of the road. Thankfully there was very little traffic, it could have been much worse. My dash camera captured the event and I've shared it to YouTube. https://youtu.be/plJlQYcA8-A No indicator lights ever came on, before or after. I had to drive the last hour to my destination through the mountains in the dark with only fog and running lights. I had been to the dealership for scheduled interval maintenance just the week before. A multi point inspection evidently didn't catch that both headlights were about to go out at the same time. Bulbs" Wiring? Relay" Not sure what happened.

- Phoenix, AZ, USA

The door lock actuators failed I was locked out of my car

- Woodside , NY, USA

While driving at about 55mph on an open highway, the moon roof exploded. There was a loud explosion inside the car by my right ear. The noise was deafening and distracting and caused a momentary loss of concentration on driving, a situation that was very dangerous and could have resulted in an accident with serious injury. I immediately pulled over and checked the tires, the body and underneath the vehicle, finding nothing. When I began driving again, I heard a loud wind noise and other strange noises above me. I started to open the cover of the moon roof, but shards of glass fell on me, so I closed it again. Pulling over again, I climbed on the door threshold to look at the roof of the car. Unbelievable! It looked like a volcano with the glass pointing upwards around a big hole. Toyota Corp. is claiming it was caused by an outside source. That is definitely not true. I was in the car, nothing landed on the roof. The highway I was on has no bridges, no overpass, no multi-story buildings, no schools or no place that would enable someone to drop or throw a large item on top of a car. And, there was nothing on the inside cover except broken glass. The glass on the roof was definitely pointing upwards. The result of my research on exploding roofs shows that this problem has affected multiple car brands and multiple sun/moon roof manufacturers. I'm asking the NHTSA to help protect USA drivers. If there had been a warning that the roof could suddenly explode while I was driving, I definitely would have selected a car without a glass roof. If the cover had not been closed, I would have been sprayed with glass in addition to the loud blast. Because this is a major safety issue, I'm begging the NHTSA to look into the problem and at the very least immediately issue warnings so drivers of vehicles with sun/moon roofs will be aware that this could happen. It would be much better to find out what defect is causing this to happen before anyone is killed! The consumer stated he feels that moonroof exploding

- Three Rivers, CA, USA

While driving the vehicle, the sun roof glass shattered. The cover of the roof was closed, so no glass spilled into the car, but could have been dangerous if it the cover was open.

- Vancouver, WA, USA

6 months after warantee expired passenger front door lock actuator failed. Dor can only be locked /unlocked from manual rocker lock inside door. Electrick lock doesnt function. Within 6 months of that failure, drivers door developed same problem. Door can only be locked from inside and unlocked from outside with key.

- Iowa City, IA, USA

My mechanic showed me that the axle shaft assembly on my Toyota RAV4 is leaking grease and that, if not repaired soon, could be a safety issue when driving.

- Ithaca, NY, USA

The axle broke while I was driving. I was on CA HWY 101 NB, it was a day after the rain so I was careful not to speed. As I was heading towards a decline the car made a loud pop sound that came from the rear left side. I looked back because my initial thought was the tire popped but as I looked at my rear view mirror the car veered rapidly to the left headed straight to the median. Safety at risk: I tried to break but it seemed like the breaks were not responding well. I turned the wheel to not hit the median and the car turned completely, facing traffic and sliding to the right side of the freeway where it stopped on its side. The car was checked and we have a letter from Toyota saying the part broke due to speeds over 80 mph. But I was not driving over 80, and and axle is probably not supposed to break at that speed. There were no warning lights, or symptoms. My vehicle seemed completely healthy.

- Los Banos, CA, USA

The shifter makes a irregularly rough shift out of park. It is available for inspection if possible. The safety of me or passengers has not been compromised. The problem has not been confirmed from any dealer or manufacturer. The shifter component has not been inspected or checked to confirm the issue or potential issue. There was no warning light to indicate a issue.

- Kingwood , TX, USA