Police Report - 23-146OF

- South Dennis, MA, USA

I bought my 2018 rav4 from dolan toyota of Reno, NV in January of 2022 I also purchased both of the platinum bumper to bumper warranties they offered. Well throughout the year of 2022 I had my vehicle in the shop 5-6 times for bluetooth echoing effect happening ( making my bluetooth hands free feature inoperable). Everytime I took it in the techs say that the can't replicate the problem. Even tho a tech went on a teat ride with me and heard the issue occurring. Now my bluetooth is having paring issues and I have tried to reach out to the service department multiple times since I've had my car in last and the won't respond. I've even sent a ertified demand letter on the 28th of January giving them until March 1st to fix the problem and haven't gotten a response from them yet. I have even brought to their attention there is clearly a problem with their head units because there was a class action lawsuit file in 2021 for this exact problem happening.

- Reno, NV, USA

While driving, the sunroof shattered for no reason. Upon inspection, one could see the glass pushed upwards. Since this is tempered glass and not lamented, glass shards were blown all over the place, big safety hazard.

- Kettle Falls , WA, USA

UNKNOWN since insurance or fire department does not want to investigate. However car randomly caught on fire when driving. Could be due to a new battery installed a week prior. Driver and daughter claim as well an electrical issue with AC turning on by itself the morning of car fire which it has never done before. Driver suspects faulty battery since a new battery installed by dealer a week prior and the year before and it is not the first case late model RAV4s are caught on fire due to battery issues.

- Belleview, FL, USA

My car is everything is good condition.

- Herndon , VA, USA

My car is everything is good condition

- Herndon , VA, USA

Sunroof just shattered/exploded while driving on highway. (Entering route I95N from Philadelphia). I did not see or was near any foreign object that could've caused this incident. Sunroof was closed, however the interior cover was open. When glass shattered, multiple fragments entered the car and fell on my body. Thankfully I was the only person in the vehicle. I was not injured by fragments. I was able to close the interior lining and continue driving to my house. Once home I was able to assess damage and vacuumed car. I took the vehicle to Thompson Toyota in Doylestown, PA yesterday 8/12/22 where it is being inspected and repaired. I am convinced this requires further investigation since I think this may be safety issue with this type of vehicle.

- Newtown, PA, USA

I am told by the Dealer, Dolan Toyota in Reno NV, that my car has TPMS sensors and an idiot light that indicates when there is a problem with these sensors. I bought a second set of wheels to facilitate winter/spring tire changes and the wheels were not equipped with TPMS sensors. The idiot light never activated to tell me there is a problem, so I went to the dealer and asked about this issue. The service department at Dolan told me there are aware of the problem of not indicating when there is an issue but there is nothing they can do about it. It's my understanding that federal regulations require TPMS to be installed AND operating on this car. I filed a complaint with Toyota corporate and all they said was there is no recall on this problem and they have noted it. The reference number for my complaint with Toyota corporate is 220531001527.

- Reno, NV, USA

My husband and I were driving down the road when we had warning lights and signals going off in the car and the electric was trying to reset in the car. The car was sputtering and stalled out. we managed to pull the car over as white smoke came from under the hood of the car and we jumped out and grabbed our dog as flames started to shoot from under the hood. We have never had any incident happen prior to this to indicate there would be any problems. The car is available for inspection if requested. The insurance company has not inspected the vehicle yet and is transporting it to a salvage yard for inspection.

- Sevierville, TN, USA

While driving I have noticed that the car slow down the speed near other cars, I understand that is the accident prevention feature, but when I was stopped at red light, I press the accelerator lightly, the car sped off, I have my daughter in the car and she told me Why are you accelerating mom? I told her I wasn't, my foot was off the accelerator and the car still speeding off. I pressed the breaks and it slow down. I do not feel safe with this car, but I have to use it, as I still have to finish paying it. My battery was replaced today, I had to pay for it, 3 years and gone! They told me it is because I do not drive much daily. My front tires are on yellow tread, not sure how driving 4-8 miles per day can cause all of this damage. I am so tired of car companies sell crappie cars. I had a Subaru before that almost burned (head gasket), of course, when I was finishing paying that happened. By the way I see by the time I finish paying Toyota, many things will need to be replaced, if I do not get into an accident because of weirdness of the car slowing down or speeding. For sure my next car won't be Toyota for safety reasons!

- Galesburg, IL, USA

I was driving and heard a loud noise like ice cracking from the roof. The shade covering the moonroof started to vibrate. When I was able to safely pull over, I saw that the moonroof glass had exploded. There was no object that struck the car, but the glass was completely shattered. Pieces of glass flew off the roof before I was able to pull over, putting other drivers at risk. If the shade had not been closed, pieces of glass would have fallen on me. In doing research, it looks like this has happened to many other Rav4 owners. The vehicle passed its state inspection in June and had an oil change at an auto repair shop less than a month ago, and no warnings were given. There were no warning lamps, messages, or other symptoms, and I had not tried to operate the moonroof while driving--the glass just exploded.

- Burlington, MA, USA

Back up camera fills with Water. when it rains and cannot see from it til it dries out a few days after rain and even then it-€™s cloudy probsbly due to rain getting into

- Mays Landing, NJ, USA

Car started stalling whole in motion yesterday. I haven't thought too much about it. Today in my 3rd drive of the day after I stop at a restaurant, I start the car to the surprise it just stalled and give me charging system malfunction I try to start it again with no luck. I'm far from home I call the local dealership and is closed. I will have to wait tomorrow morning to tow the car to them. I wasn't expecting this to happen in a Toyota vehicle only 3 year older. Last year they change the battery because it let me stranded something wrong with the electric system for sure.

- Miami, FL, USA

This car started a fire on the road while it was in motion, and after I drove it over a mile on a city street on April 22nd, 2019. I stopped the car and turned off the car after I saw smoke came out of the hood in front of driver side windshield. I left the car immediately to call for help. Less than a minute, after I left the car, the fire started, the flames went up to 10 feet high in a short 2 minutes, in less than 10 minutes, before the firemen put fire off, the car was burned to the frame with nothing left inside. The car was driven a little over 6000 miles at the time. Toyota has not covered any of my loss and taken the responsibility.

- Lenox, MA, USA

I stopped the vehicle on a small incline while the gear shift was in drive. I hit the power button (while the brake was pressed) without putting the car into park. With the vehicle still in drive, and not properly turned off, when I removed my foot from the brake, my vehicle rolled backwards six feet. Later that day I tried to recreate the same scenario and it happened again. If you press the power button to turn off your vehicle while it is still in drive and you take your foot off of the brake, the car will act as though it is in neutral and roll downhill. I have not tried with the car facing downhill/rolling forwards.

- Iowa City, IA, USA

While in reverse with foot on brake (stopped) the vehicle was rear ended. While foot still on brake the vehicle had uncommanded forward acceleration (engine revved up like foot floored the gas pedal). Vehicle accelerated forward ~25 ft and hit the front of another vehicle (foot on brake pedal entire time). Upon impact, the vehicle had uncommanded acceleration in reverse (foot on brake pedal still). Was able to turn of ignition and pull the emergency brake to stop the vehicle after moving ~25ft in reverse. At final stop, the vehicle's transmission lever was in the drive position. Note: Tow truck driver started vehicle to go in reverse a few feet for positioning. With engine running, vehicle was put in reverse and gas pedal pressed gently. Vehicle went in reverse (< 2mph) as it should. Foot applied to brake and vehicle put in park in one motion. Vehicle in park and foot on brake the engine began to rev up again. Key was turn off. Vehicle towed.

- Broomall, PA, USA

My car is a Toyota Rav4 2018. On October 20, 2020, I was driving my car around 60 mph with my son on a bright, sunny day in about 80 degree weather on highway 605N just past highway 60. Out of nowhere, we we heard a loud bursting noise that sounded like a gunshot. There weren't many cars on the highway and I was driving on the third lane from the outer edge. When I pulled over, I noticed the sunroof had completely shattered. We hadn't tried to open the sunroof at the time of the incident nor did it appear that a rock or other object hit the sunroof. On October 22, 2020, I took my car to the Toyota dealership in westminster. The dealership said that they were not responsible for the damage but would contact Toyota directly to see if Toyota manufacturer would cover the costs. A few days later, I was told that Toyota manufacturer would not take responsibility for the shattered sunroof. I would need to pay for parts and labor to get the sunroof repaired even though the incident was no fault of my own. My car has less than 10,000 miles because I barely drive it. My car spends most of the time parked inside my covered garage. I take extremely good care of my car that it doesn't even have any scratches on it. Upon searching the web, I noticed there were other reported incidents from people who experienced shattered sunroofs from their Toyota cars. These types of incidents pose a serious safety issue. And what surprised me even more is that Toyota is not taking responsibility for recalling the cars these defeats. I truly believe that Toyota should be responsible for covering the cost for repairs for my sunroof and other cars that have had similar types of defeats.

- Cerritos, CA, USA

Not soon after I leased my Rav4 the brakes started grinding as if I needed new brakes & everytime I went in for maintenance they said nothing is wrong with them & they look fine. The rotors are rusted just on the inner part on both rear rotors & my car is garaged so there isnt any reason why they should be grinding or squealing. It makes the noise when I'm in motion. Also the radio stations are complete static & I have had 2 different Toyota dealers look at it & they say nothing is wrong with the wiring but can't figure out why all my stations come in statically.

- Haverhill, MA, USA

I had been using the adaptive cruise control at highway speed on the westbound ca 134 in glendale/burbank, ca. I had to merge into traffic from the hov lane disengaging the cruise control. I then used the auto transmission to shift to a lower gear to gain more torque in changing lanes when the car went into a stall and lost all power. Consequently we were rear-ended by another car. Our car went into a lockout and had to be pushed to the shoulder by the California highway patrol. I don't know if this was a random event or a glitch in the on-board computer.or something else totally unrelated.

- San Dimas, CA, USA

Lane departure warning, seat belt warning, pedestrian warning and other auditory safety feature warnings are not adjustable and therefore may be inadequate in providing the intended safety function. The manufacturer should retrofit a control that makes it possible to adjust the safety function to the individual needs of the driver.

- Oconomowoc, WI, USA