Unable to completely fill the gas tank when refueling. Pump shuts off when tank is approximately 7/8 full and am forced to "top off" to completely fill tank.

- Washington, DC, USA

Unable to completely fill gas tank to full on 2019 Toyota Rav4 hybrid limited. Can only put 9 gallons in 14 gallon tank (capacity in manual) when tank is empty. Dealer suggests "topping" off which has already resulted in a fuel spill at the gas station. Reported issue to dealer and told that Toyota is aware of the issue but currently does not have a fix. This is both a user safety and environmental safety issue and is *extremely* common to 2019 hybrid Rav4 users per user groups on the internet.

- Aston, PA, USA

The 2019 Rav4 hv gas tank dry fill capacity is 14.5 gal us. Refueling always automatically stops prematurely at fuel gauge 3/4 full, which corresponds to several gallons dispensed less than a properly full tank. The gas gauge is accurate. This has occurred with every refueling since the first fueling when the car was new. The problem reduces the effective range on one tank of normally dispensed gas by around 100 miles or more. Range is a big selling point of the hybrid model! furthermore, filling very very slowly to coax the tank to accept a properly full fill can cause no automatic shutoff of the gas pump to occur, which can result in excessive fumes or overfilling. This is unsafe. The problem has been reported to Toyota usa by me and by the dealer. The dealer has a technical case number and I have a technical assistance case number. Toyota's response for the last 5 months has been that there is no fix available. The car is still eligible for refund or replacement under the lemon law provisions (<15K driven or 1 year). The problem has been reported by others: Https://www.cargurus.com/cars/discussion-T84539_ds1052289 https://www.toyotanation.com/threads/cant-seem-get-A-full-tank-of-gas.1654530/ https://www.toyotanation.com/forum/1004-Rav4-5th-gen-hybrid-XA50-2019/1654324-anyone-have-any-issues-w-19-Rav4-hv.html https://www.rav4world.com/forums/201-4-5-electric-Rav4-hybrid-ev/298909-difficulty-getting-fuel-tank-full.html

- Arlington, MA, USA

2019 Rav4 hybrid exhibits fueling problems, consistently. Parked on level concrete, shut off, in "refuel" status, at the fuel island, it dependably suffers abject failure at attempts to refill the gasoline tank at the fuel pump. With the fuel pump nozzle set to lowest flow setting, at any moment, the fuel being pumped down the filler tube surges back up the filler tube, occasionally spilling out onto the side of the car and the ground. Other times, with the pump nozzle set to lowest flow settings, it may automatically and arbitrarily shut off after 1 gallon or 4 gallons, when the miles driven along with the fuel gauge indicates the tank requires at least 10 gallons. It is impossible to know from one fill-up to the next fill-up if the tank is full, close to full, or several gallons shy of full. Refueling the Rav4 hybrid is a challenge that defeats the best mechanical and fluid dynamics aware person trying to fill the tank. This issue is ongoing and has been occurring since the vehicle was purchased new with 9 miles on the odometer on August 19, 2019.

- Mount Shasta, CA, USA

Fuel spills when filling gas. Fuel tank does not fill to capacity at first click so when I add additional fuel in an attempt to completely fill tank, fuel sometimes spills out.

- Burr Ridge, IL, USA

Multiple fuel spills happened while the 2019 Rav4 hybrid was stationary, being refueled. The manual provided states that the low fuel light illuminates when there is 2.2 gallons or less fuel in the tank, and it states the fuel capacity is 14.5 gallons. When fueling after the low fuel light illuminates, and the fuel gauge indicates "E"; the tank overfills with approximately 9.3 gallons, or 3 gallons short of what was expected. This results in hazardous fuel spills when the attendant attempts to fill the tank. Also, the vehicles range is less than expected which can result in diversions and/or a stranded driver.

- Lake Placid, FL, USA

Toyota's 2019 Rav4 limited hybrid boasts of having a 14.5 gallon fuel capacity. When I fill my tank, I can fill it to 10 gallons maximum. The service advisor, aaron england, insists that this is normal. He stated that no cars can be filled to capacity. I am not wanting to fill to capacity. Toyota is not acknowledging this is inaccurate and says my car either has 3-4 gallons, but the sensor can not detect it or I have a tank smaller than claimed. They will not investigate. When fueling my vehicle, it stops fueling when a little more than an 1/8 of a tank shows remains until full. Online, there is much evidence from other owners that this is an issue and Toyota is refusing to offer help.

- Waterford, CA, USA

Less than one month ago, I purchased a new 2019 Toyota Rav4 hybrid limited that was built in Japan and had only 7 miles on the odometer. The car was advertised to give combined 40 mpg and have a 14.5 gallon fuel tank. I now have approximately 2 thousand miles on the car and I have experienced the same issue every time that I get gas in multiple states and gas stations. The tank will not fill up and the gas pump shuts off before the tank is filled. Every time that I fill up, the fuel gauge always stays about 2-3 lines below the full mark. Two days ago I drove the car until it stopped displaying a miles-to-empty reading and simply read, 'fuel needed.' Minutes before giving this reading, it said that I had approximately 31 miles left. I checked the Toyota remote connect app on my phone the next morning and it read that I had 24 miles until empty. I drove to the gas station and was only able to put in 8.9 gallons of gas before the fuel pump shut off. I attempted to continue fueling two more times but each time I tried to top off, I only got a little more gas before it kept shutting off. After topping off twice, I achieve a grand total of 9.4 gallons of gas purchased. If the tank is supposed to hold 14.5 gallons and I was only able to add 9 to a car that was supposedly on empty, that is 5 gallons of gas that is missing. I'm aware that many Toyota have approximately 2 gallons left in reserve when the gas light goes on, however, 9+2=12 and still leaves the car short of about 2 gallons of gas. This is dangerous and is a safety hazard as it will result in many people trying to top off their gas by forcing fuel into the tanks and being unable to determine when the stop. This can cause gas leaks and an increase in emissions or risk of fire. It appears that many of the 2019 Toyota hybrids that were built in Japan are experiencing this issue.

- Washington, DC, USA

Unable to fill tank to capacity. Tank holds 14.5 gallons but I can only get at most 10 gallons in when range of less than 40 miles and gauge reads less than a quarter of a tank. At 40 miles to the gallon, there should be room for 13.5 gallons. Range only increases to not more than 475 miles when "full" when I should get 550 as advertised. I bought the car in August and have had the same experience at the gas station with 4 fill ups. Looks like many 2019 hybrid Rav4 owners are having the same problem. I complained to the dealer who claimed to never have heard of this.

- Cincinnati, OH, USA

The contact owns a 2019 Toyota Rav4. When the fuel tank was filled up, it registered 3/4 full instead of completely full. The vehicle was taken to big two Toyota of chandler (480-302-4651, located at 1250 S gilbert rd, chandler, AZ 85286), but the failure could not be duplicated. The technician stated that it could be a design flaw with the fuel tank. The failure was not remedied. The manufacturer stated that the failure was a known issue and a claim manager would call the contact. The contact was not called back. The failure mileage was approximately 200.

- Gilbert, AZ, USA

When filling up the gas tank, it maxes out at 9-10gal when the tank is supposedly a 14+ gallon tank. I will wait until 20 miles to empty and then fill up and it still only fills up partially.

- Muskegon, Mi, MI, USA

When attempts are made to put fuel in the vehicle the pump stops at 3/4 fill. This does not mean there is 3/4 the quantity the gas tank holds. It is easy to run out of fuel since the gas gauge reading is inaccurate. It takes multiple starting the pump to put more gas in but it is unclear how much it really takes to be full. This is dangerous since running out of fuel while driving can lead to an accident. This happens when the car is stationary in front of the gas pump.

- Massapequa Park, NY, USA

Gas tank will not fill easy, or to the top. Gas guage does not work properly.

- Glen Allen, VA, USA

My 2019 Toyota Rav4 hybrid limited built in Japan has a fuel fill up issue that pevents the car from being fully fueled under normal circumstances. The gas pump will shut off 1-2 gallons before the tank is actually full, meaning that in order to get a full tank, the user has to force fuel into the tank. This presents two problems: 1) this is a concern because there is some sort of pressure issue inside the gas tank that's prevening proper filling which could result in gas spewing out of the filler hole and presenting an environmental/safety/fire hazzard. 2) with a gas tank that's listed at 14.5 gallons that advertises a range of 600+ miles on a tank of gas, you effectively have a useable fuel quantity and range well below what Toyota advertises meaning they are engaging in false advertising. My dealer is aware of this issue since other owners are experiencing the same or similar issues, but so far, Toyota is unable to address this fuel filling issue.

- Usaf Academy, CO, USA

The fuel tank is either unable to fill to the rated capacity or is out of calibration. This causes the station pump to stop providing fuel before the tank is full. In order to obtain anywhere near a full tank of gas you must ignore the pumps automatic shutoff and guess as to when to stop. This is clearly a safety issue as not knowing when to stop can cause fuel to spill from the vehicle. This has been happening since the first fill up of the vehicle in April of 2019 and continues to this day (September 2019). Toyota has replaced the fuel sending unit but the issue still persists. They have not issued any service bulletins or warnings regarding this issue but claim it is widespread for the 2019 Rav4 hybrid. They also claim no more repair attempts will be made as they do not know what the issue is or how to fix it.

- San Leandro, CA, USA

Vehicle will only fill 9.5gal at pump. Requires not recommended force pumping in order to achieve full tank. Vehicle system guage will incorrectly read full despite missing 4-5gallons. Fuel guage rapidly drops quickly. I have given Toyota 4 visits to fix the issue. They have replaced fuel system but issue persist.

- Glen Allen, VA, USA

Fuel pump automatically shuts off but the fuel indicator shows 1 -2 bar less than full. Maximum possible fuel that I was able to fill when the vehicle was near empty is 10.2 gallons (its still 1 - 2 bars below full)

- San Jose, CA, USA

My 2019 Rav4 xse hybrid model was recently purchased and I began to notice some discrepancies in what the vehicle had advertised for dte versus size of the tank. The vehicle's manual says this car has a 14.5 gallon tank, but the last 3 times I had gone to refill, the pump usually shuts off around 9-11 gallons and the meter jumps back to the full mark. The manual also says there's a 2.2 gallon reserve for safety, but that math does not add up to how much I fill up when the gas light turns on. 30mi left on dte, I usually run it until I have about 10mi left and even then upon refuel I barely break the 10 gallon mark, so where's the other 2.3 gallons (minus the 2.2 reserve)? I currently get on total average 38.8 mpg. After a full refill, the needle is at the full mark, my dte at the time usually reports 475 mpg, but each time my refill light comes on, my odo meter (I reset each time at refuel) only has me at about 380-400 miles driven. Now, I get that dte dynamically changes, but with over 100 estimate miles difference? that's completely insane and false advertising. I've also noticed that everytime I restart my car, the dte always somehow loses a few miles from the last reported number. So say I have 400 miles and drove 20 in trip a (dte ~380mi), I would turn off the car, turn it back on, and the dte would report 373 or something in that ballpark. Each and every time the dte always seems to reduce upon engine start, which gets me closer to my total mileage by refuel around 380...a far cry from the initial ~475mi. There's been numerous reports from others regarding the same issue and it's completely disheartening to have spent so much money on a hybrid vehicle no less that I can hardly get 400 miles on a full tank with a constantly fluctuating dte measurement.

- Monterey Park, CA, USA

When fueling, hose stops and clicks, but tank only reads a little bit over 3/4 full. When topping off multiple times (which the gas station advises not to do), tank reads up to 7/8 max. Tank fills little over 10 gals, but marketed at 14.5.

- San Diego, CA, USA

The engine is non-responsive when making right hand & up hill turns. I can depress the gas pedal three times before the car starts to accelerate. This is dangerous! what is going on?

- Albuquerque, NM, USA