10.0
really awful- Crashes / Fires:
- 2 / 1
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 2,351 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The vehicle had no battery power to start the vehicle after sitting in the driveway for 36 hours from when last driven. This problem posses a significant hazard as the vehicle was totally disabled.
- Henderson, NV, USA
2020 Toyota Rav4 hybrid purchased Dec 2019 battery dies after car has been sitting a few days car does not start have to tow to dealer
- Wilmington, NC, USA
On July 3, 2020 at 2:30pm I was parking the car into a parking space in a strip mall when I had my foot on the brake to stop the car but the car immediately accelerated and crashed into the parked car in front of me. With my foot still on the brake, I put the car into reverse, when the car accelerated again and jerked backwards, with my foot still on the brake, I put the car into drive and the car accelerated and crashed into the parked car in front on me again for the 2nd time. The air bags did not deploy. I waited for the owner of the parked vehicle, the police arrived on site and the car was towed to the dealership. Consumer stated both the dealer and manufacturer were notified.
- Stoughton, MA, USA
Fuel gauge is inaccurate as well as miles remaining calculations are inaccurate. Fuel gauge indicates empty when approximately 2+ gallons remain in the fuel tank.
- Bonita Springs, FL, USA
Vehicle is less than a week old (less than 1000miles) and I noticed the fuel tank lid was constantly popping open. Realized that when I turned my car on or off (verified by dealership mechanics) the gas tank fuel lid will pop open. So, somehow the power button on the vehicle controls my gas tank lid. Vehicle has been with Toyota mechanics for about 24hrs now.
- Reisterstown, MD, USA
I purchase my brand new Toyota Rav4 xle on May 9, 2020. Experiencing very poorly installed/designed side mirrors that shake repeatedly. It began happening when it was only at highway speeds but now it is all the time and honestly, it's such a substantial vibration. Went to the dealership and have them check on it and they agree with me. And they compare this with 2 new other Rav4 on their lot and they all did the same. The dealer claims it's a characteristic and saying that they cannot do anything about it and made me have to open a case with manufacturing. They claim I have to wait until a fix is issued. Also called and talked with Toyota and they said the same thing, that they can't do anything about it. I deem this a safety concern; particularly with lane changing. It's a major problem and I'm getting blown off like it don't matter. I'm a travel nurse and driving from state to state and driving on highways with the side mirror shaking will be a definite safety concern. I bought a 2020 brand new car to get more safety features while I'm traveling but it seems like that is not the case. Really afraid this might cause accident. Im afraid of my safety and the other people. I have friend who had the same car with the same issue. Hopefully you can guys help me with this issue. Thank you
- Clemmons, NC, USA
The gas tank will hold up to 10 gallons of gas and trying to add more causes the tank to overflow, even when the fuel light indicates the gas tank isn't full. Vehicle is advertised to hold 14.5 gallons.
- Cincinnati, OH, USA
Toyota tells me that the lane departure system (lda) and the lane tracing system (lta) are independent by design. This creates an unsafe driving environment and has the potential to cause accidents. I have about 4700 miles on my car and many miles of driving with the lda & lta engaged. I had positive control of the steering wheel at all times in the incidents described below. While driving down the road the lta constantly makes corrections to the relative position of the car in the traffic lane. It regularly tries to steer you out of your lane. Usually, when the lta is steering the vehicle out of the lane, the lda signals. The lta does not make a correction despite the lda sounding. If the lta/lda communicated, rather than being separate modules, the lda would tell the lta it was about to steer the car out of the lane and make the correction. Instead, the lta steers the car out of the lane and the lda tells you that you left the lane or will leave the lane. When I drove 40 plus miles to the dealer, I told him that I felt as if I had wrestled the vehicle the entire way. The service manager drove the vehicle and experienced the conditions I am describing. He told me that Toyota told him the vehicle was functioning as designed. I also called Toyota usa and was told the systems are independent and functioning as designed. I told the dealer and Toyota usa that the systems are a safety hazard. As an independent system the lta creates a hazardous driving condition. It is trying to steer you out of your lane, and if you don't maintain strong pressure on the steering wheel, you will leave your lane. That is especially true if you if drive by an exit lane. On an exit lane to the right, even though there is a lane marking to the left of the vehicle, it make a sharp pull toward the right,
- Austin, TX, USA
While driving on the freeway in our brand new 2020 Toyota Rav4 hybrid with only 5,000 miles, all of a sudden the sunroof exploded above us -- shattering glass fragments upwards and outwards. Of course, some minor fragments landed upon my wife and I -- but for the most part the glass shot upwards and away. It was as though someone had fired off a loud shotgun inside the car. After regaining control of the car and seeing the sunroof completely shattered I looked back and noticed that there were no overpasses around for someone to drop a rock and only a handful of other vehicles traveling to the right of us going in the same direction. We googled the closest Toyota dealership and drove 5 miles to john elways crown Toyota. The service advisor who looked at the car just shook his head. When asked if anything like that has happened before -- he replied, "no." I then left the car with the dealership since the incident happened on a late afternoon Saturday and rented a rental car from them. The service dept. Finally contacted me on Tuesday afternoon to inform me that the sunroof was not covered by the warranty -- and that I would need to pay them $1,700 to have it repaired by the dealership. This is a definite "quality control" issue of Toyota's -- and from my own research have found numerous other customers having the same sunroof explosion issues occur. By no means should this product design failure and glass safety issue be ignored or should ever happen. It's outright dangerous. After more than a week of endless conversations, providing images, etc.with the customer service folks at john elway's dealership and Toyota headquarters (plano, tx) they refused to honor the warranty repairs -- and ultimately left me holding the bag to replace the obviously defective window myself. This is a 2020 Rav4 -- only two months old. Again, this shouldn't happen.
- Corona, CA, USA
- Arlington, VA, USA