Driving on the freeway and when randomly we hear a big bang, very loud and scary. Pulled the sunroof cover back to see that the sunroof had exploded/shattered into a million pieces. We were in alot of traffic heading to the mountains, my daughter was sitting in the back seat and this happened right above her head. Its been almost a month, sunroof on back order, didnt realize there was such a thing as exploding sunroofs until I searched the internet. My car is a lease and under warranty, but yet I am stuck with a $500 deductible to get this fixed. After reading all of these complaints how has this not been recalled? At the time of this happening, I had a few rocks also hit my windshield, for it to bounce off windshield and break a sunroof into a million pieces, this seems like a manufacture defect. We have turned this into our insurance company, but I feel like Toyota should cover this cost, as I had to come out of pocket for deductible and rental car

- Brentwood, CA, USA

The windshield on this vehicle is extremely fragile and cracks very easily. Many drivers of this vehicle have reported the same issue online with the windshield on the newest Toyota RAV4. Toyota simply refuses to do anything using the guise of "external influence" being the cause of a windshield crack - this same logic would apply to a small pebble or a tapping of a finger to cause a windshield crack.

- Los Angeles, CA, USA

On Sunday,11/21/2021, sitting in my Toyota Rav4 TRD Off Road with my wife in an outside parking lot to a medical office, when we heard a loud pop/bang. We got out of the vehicle and discovered that the sun roof had shattered. Nothing hit my car. We were parked in it it for 15 minutes. There was nothing around the vehicle. I taped the window with Gorilla Tape. Dealership inspected the car and told me the warranty does not cover glass. Dangerous situation! Potential for flying glass! There is no warning system for this type of incident.

- Burke, VA, USA

My name is [XXX]. My wife, myself, our 2 month old baby and our dog were driving back from a family vacation when our moon roof spontaneously exploded outward. It was an extremely loud noise and then sounded like it was raining glass. Our baby started screaming and crying from the noise. We were able to immediately and safely pull off the freeway to examine the vehicle. Upon inspection we noticed the remaining glass on the edges of the moon roof looked as if it were being pulled upwards. We are very lucky the screen was shut and nobody got hurt. The incident occurred on a sunny & clear, early afternoon while we were on the freeway going 55mph, there were no cars in front of us or beside us for more than a half mile, we were not near or passing under a bridge or an overpass. There were no warning lights or other symptoms before the incident happened, as well as no warning lights after the fact. There was absolutely no reason this should have happened or anything that we did to cause it or to stop it from happening. I took photos of the damage immediately after and it shows the remaining glass lifting outward. I did some online searching and found that this has happened to multiple other drivers with this exact make & model of vehicle, as well as multiple other years. I brought our car into Toyota within an hour of the incident occurring. One of their employees working said that she has heard of this happening before. I see this as a recurring incident with this model of car and it is extremely dangerous. We bought this vehicle with only 5k miles on it, less than 3 months ago from a Toyota dealership. We bought this car because we have a new baby and wanted a safe family vehicle. We are now terrified that this will happen again. We never would have imagined that anything like this would happened in the first place. From my recent research I am shocked that this vehicle issue has not been recalled. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Everett , WA, USA

I want an investigation on Toyota Rav4 hybrid 2020.It has a faulty traction control system. It kicks in on every bump and start the emergency braks vehicle jerks and driver gets confused. its a safety issue and may start causing accident on high speed

- Valley Stream, NY, USA

I am reporting a PROBLEM - the headrests on the front driver and passenger seats will NOT stay down on my 2020 Toyota Rav4- they always slowly keep moving upwards- I guess from the natural vibrations of the road. I complained at the Toyota service department (at Wilde Toyota in Milwaukee Wisconsin) and they said that is how their headrests work in the Toyota Rav4 - they don't stay down. While this may not be an issue for a tall person, an average person of 5 ft 5 inch tall or shorter would have a serious problem with their head being smacked around when the headrest won't stay down - I have never experienced a headrest that won't lock in place and stay there- I think this could be terrible if I got into an accident and my headrest was in the wrong position. I am shocked that Toyota does not care. I think you should check into this. A manager there did acknowledge he has heard of this problem before and has had a few people complain about it but they don't think it is a big deal. - they were tall men so they didn't care - they like the headrest all the way up as far as it goes.

- Milwaukee, WI, USA

While driving on the freeway, the panoramic sunroof exploded. I have photos showing the glass exploding up & outward (away from the vehicle), rather than downward as one would see if the glass had been impacted by a foreign object. Had I not had the sunroof screen closed glass would have come down onto myself along with any other passengers who could have been inside the vehicle, and possibly caused an accident with other vehicles. Currently the vehicle is at the Toyota dealership and I am awaiting inspection from Toyota's corporate department and my insurance company. There was no warning prior to this event occurring.

- Manteca, CA, USA

I have had issues with my 2020 rav4. I have had kickbacks during acceleration, antifreeze/coolant loss, abnormal amount of blow-by, engine runs loud at times, car shakes when I start it, weird noise from under the hood, the dash lights and screen lights went dark once. I have been to multiple dealerships not long after I bought it and they said they -??could not duplicate the issue-??.. when I went to them regarding the antifreeze leak they said it is normal in new cars which I know is absolute lies. I need help as they are not willing to find the issues. I have pictures and videos to back this up.

- Palm Harbor , FL, USA

Went to start car and received warning that smart key was not working Unable to turn on car followed instructions in manual car would not turn on and all power lost Unable to open doors Called AAA and technician stated front battery was drained no power and that battery bad Took to dealer who stated it was computer problem that caused battery to be drained This is a safety issue as this appears to be a recurring problem Should not be occurring in new car

- Glenshaw , PA, USA

I purchased this vehicle in 2020 and from then this has happened twice and no information was provided when I serviced my vehicle or when the vehicle was repaired last time. The battery died earlier with a warning but this time, the battery died again without a warning. The battery was changed in August within 7 months of purchasing the vehicle and after that in the next 8-9 months, the battery died. I am scared to use this vehicle anymore because you never know when the battery will die and the service center people have no information about why the battery got drained out. I saw few more similar complaints online. The vehicle was idle or not used only for 3 days.

- Oak Creek, WI, USA

Since owning this vehicle, which I purchased in June 2020, there has been a strong smell of antifreeze coming from the front left of the vehicle. The smell only happens when it is warm and the air conditioner is running. I do not smell it inside the cabin. The smell is very strong. I have taken it the dealer 5 times and after many systems tests, they have told me the smell is "normal" and there is nothing wrong.

- Sterling, VA, USA

Bad battery- my 2020 Rav4 was in my driveway for 4 days without being driven. When trying to start it, the battery was dead (nothing was left on). Jumped battery and it ran for a few hours. It sat again for 2 hours and then the battery was dead again.

- Fairhope, AL, USA

When vehicle was stationary and in covered carport sunroof spontaneously popped and shattered

- Oakland, CA, USA

After the car sits for 3 or 4 days I driven the battery dies and needs to be jumped to get it started again. No lights left on or anything. On cold start the engine makes a ticking noise that has been getting louder over that last few months.

- San Bernardino, CA, USA

After the vehicle was on the driveway for less than 24 hours, it would not unlock doors, disengage the shift from park, or start the engine. The battery appeared to have charge as the lights would go on. This was the second time the problem occurred. Toyota updated the software, but this fix did not solve the problem.

- Ann Arbor, MI, USA

Leased my 2030 rav 4 xle AWD in late Nov 2019 in July 2020 the engine stopping when breaking feature would not work. Message said battery charging. Brought it to the dealership they said they couldn't find anything wrong that didn't drive it enough. Took it home. A week later it happened again.dealer kept it overnight to check the full electric system. Found nothing wrong told you drive it more. Happens every once and awhile. Jump to February 2021. Driving it more parked car outside 30 degree night. Next morning went to take my son to work and the car was totally dead. Nothing worked. Didn't leave anything on, everything like it always was. Called Toyota service who sent someone to jumpstart it. That worked. I was told to let it run for 30 mins. I took it to the dealership Toyota of massapequa NY. They check the battery and found nothing wrong. They kept it overnight to preform a firmware update. I am just reading that the car battery shutting down is a problem with many other owners. I hope the firmware update works but knowing what I know now I'm not sure. Wish the update was down back in July. Toyota should recall all 2020 rav 4

- East Meadow, NY, USA

1.occasionally steering issues, car wanting to veer left or right while driving mainly notice on highway. 2. second incident where battery dead after not driving car for three days.

- Locust Grove, GA, USA

Within a week from the date of purchase, the vehicle did not start, had to be towed back to the dealer, dealer says the vehicle started normally the problem did not duplicate at their end. No fault detected. 9 months later when the vehicle had a mileage of 6066 again it failed to start, had to be towed back to the dealer, dealer again started the vehicle normally no fault was detected, later when the vehicle had the mileage of 7079 the vehicle stalled while in que in a gas station. Flashing notification in the dash board indicated "dirt in the engine" the vehicle was towed back to the dealer for the third time in a year next day dealer says they did not find any issue in the vehicle. My concern is not once but thrice the vehicle stoped working but the the service department just could not diagnose the problem. I am frustrated - 3 breakdowns in the 1st yerar of the performance within 7100 mileage. I think the mechanics of this dealer"S service department are not experienced to detect the problem in a new vehicle. Help

- West Springfield, VA, USA

Air conditioning stopped working twice, first time repaired at my expense and now it's out again less than 2 months later. Repair was $1500 first time. Second continues to rattle from mirrors, front end and carrying rack. My right front fog light out and service said front end was very loose.

- Mcminnville, TN, USA

I bought my 2020 Rav4 le VIN: [xxx] last Jan.2020 I noticed the back door glass has a lot of circles coming from effect of suction glass handler these circles become very visible with humidity and cause decrease in my vision to the back of my car specialty at night I can't decide how far is car behind me and totally unsafe. When I tried to complain to dealer they are so rude and not cooperative, store manager his name [xxx] said you can complain to Toyota not us insisting on its not a defect in my car. Just fyi I recorded my complain at dealer office 2 times. Then I contacted Toyota and they file case number [xxx] asking me to give them time to investigate on 12/11/ 2020 at 6:20 pm est I received phone call from case manager her name is [xxx] the phone call is recorded she said after investigations all Rav4 2020 has same problem of circles in hatchback glass door and it comes from the way how the car built and this makes the glass contains a lot of circles I told her this defect in the car because it decreases my vision she said Toyota does not consider these circles a defect its just because the way the built the car. Please help me I paid a lot of money to buy brand new car then surprised with this problem and Toyota consider this not a problem information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Wake Forest, NC, USA