10.0

really awful
Crashes / Fires:
3 / 1
Injuries / Deaths:
3 / 0
Average Mileage:
1,141 miles

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« Read the previous 20 complaints

problem #3

Feb 082020

RAV4 4-cyl

  • 20 miles
The gas tank will hold up to 10 gallons of gas and trying to add more causes the tank to overflow, even when the fuel light indicates the gas tank isn't full. Vehicle is advertised to hold 14.5 gallons.

- Cincinnati, OH, USA

problem #2

Feb 042020

RAV4

  • 3,500 miles
Toyota tells me that the lane departure system (lda) and the lane tracing system (lta) are independent by design. This creates an unsafe driving environment and has the potential to cause accidents. I have about 4700 miles on my car and many miles of driving with the lda & lta engaged. I had positive control of the steering wheel at all times in the incidents described below. While driving down the road the lta constantly makes corrections to the relative position of the car in the traffic lane. It regularly tries to steer you out of your lane. Usually, when the lta is steering the vehicle out of the lane, the lda signals. The lta does not make a correction despite the lda sounding. If the lta/lda communicated, rather than being separate modules, the lda would tell the lta it was about to steer the car out of the lane and make the correction. Instead, the lta steers the car out of the lane and the lda tells you that you left the lane or will leave the lane. When I drove 40 plus miles to the dealer, I told him that I felt as if I had wrestled the vehicle the entire way. The service manager drove the vehicle and experienced the conditions I am describing. He told me that Toyota told him the vehicle was functioning as designed. I also called Toyota usa and was told the systems are independent and functioning as designed. I told the dealer and Toyota usa that the systems are a safety hazard. As an independent system the lta creates a hazardous driving condition. It is trying to steer you out of your lane, and if you don't maintain strong pressure on the steering wheel, you will leave your lane. That is especially true if you if drive by an exit lane. On an exit lane to the right, even though there is a lane marking to the left of the vehicle, it make a sharp pull toward the right,

- Austin, TX, USA

problem #1

Feb 222020

RAV4

  • 5,000 miles
While driving on the freeway in our brand new 2020 Toyota Rav4 hybrid with only 5,000 miles, all of a sudden the sunroof exploded above us -- shattering glass fragments upwards and outwards. Of course, some minor fragments landed upon my wife and I -- but for the most part the glass shot upwards and away. It was as though someone had fired off a loud shotgun inside the car. After regaining control of the car and seeing the sunroof completely shattered I looked back and noticed that there were no overpasses around for someone to drop a rock and only a handful of other vehicles traveling to the right of us going in the same direction. We googled the closest Toyota dealership and drove 5 miles to john elways crown Toyota. The service advisor who looked at the car just shook his head. When asked if anything like that has happened before -- he replied, "no." I then left the car with the dealership since the incident happened on a late afternoon Saturday and rented a rental car from them. The service dept. Finally contacted me on Tuesday afternoon to inform me that the sunroof was not covered by the warranty -- and that I would need to pay them $1,700 to have it repaired by the dealership. This is a definite "quality control" issue of Toyota's -- and from my own research have found numerous other customers having the same sunroof explosion issues occur. By no means should this product design failure and glass safety issue be ignored or should ever happen. It's outright dangerous. After more than a week of endless conversations, providing images, etc.with the customer service folks at john elway's dealership and Toyota headquarters (plano, tx) they refused to honor the warranty repairs -- and ultimately left me holding the bag to replace the obviously defective window myself. This is a 2020 Rav4 -- only two months old. Again, this shouldn't happen.

- Corona, CA, USA