At the beginning of April, 2025, Toyota began sending unrequested solicitations to subscribe to its -??connected services-?? to the multimedia display in the center of the dashboard of the RAV4. Those solicitations take over the entire screen and prevent any other use of the display until the driver takes affirmative steps to dismiss the solicitation. They also interrupt the connection between an iPhone and the display, which requires the driver to completely reset the connection between the iPhone and the display. It can take up to five or six separate steps to click through additional screens, in different locations on each screen, before the display returns to its original state. This is particularly dangerous when the prior use of the display was for navigation, as the map cannot be returned to without going through those screens and presses. The steps required to remove these unwanted solicitations create a materially dangerous likelihood of distracted driving. I have never at any time given Toyota permission to send me these unwanted and intrusive electronic message solicitations, and I have explicitly revoked any and all such permissions which Toyota might claim were created by my purchase and.or operation of the vehicle. I request that an inquiry be opened and that the inquiry determine that Toyota's forced interruption of the operation of a vehicle such as my RAV4 is a safety defect and that Toyota be ordered to discontinue its dangerous practice.

- Rio Rancho, NM, USA

It is good

- Herndon , VA, USA

Bought a 2024 Rav 4 on Oct 4,2024. Has a little over two thousand miles in it now. On two different occasions the vehicle has lurched pulled forward while I was sitting stopped foot on the brake. The first incident I was stopped at a stop sign waiting to enter a highway. All of a sudden the motor revved up and vehicle began lurching forward the brake I was pushing on would not stop the vehicle. I was dragged from the stop sign to the highway. I had to turn the key off to stop the Vehicle. The second incident was about a week later. I was stopped at a red light. Foot again on the brake. Suddenly the engine began to rev up and lurching against the brake. I immediately turned the engine off this time. Finally got the vehicle towed to Postoak Toyota in Midwest City where I purchased it. Postoak had told me three different times that I would have to to pay the tow fee or drive the unsafe vehicle to them. About an hour and a half drive. Finally Triple AAA said I was covered through Postoak. Had vehicle towed on May 31 2025. On June 3,2025 I was informed by a Postoak mechanic there was nothing found wrong with my vehicle. I was informed the vehicle has a start stop feature and letting my foot off brake when stopped would cause a small lurch. What happened to me twice in the Rav 4 was no small lurch. Literally dragging me with my foot squarely on the brake. I drove an Escape for six years which had the same start stop feature. Never did the Escape lurch forward.

- Seminole , OK, USA

I bought my car in the end of November 2024, and in April 2025 which is less than 5 months and the car's been driven less than 2,000 miles, I noticed the black plastic parts of my car in the front have been melting. This is a defect in the material composition. I see a good amount of other people sharing their similar melting experience on online platforms. When I brought the car and shown pictures to a local Toyota service center, Toyota says it's due to solar convergence. I also called Toyota corporate, and they told me it's not my fault. But they're not helping me fix the issue and repair my car. This should be under warranty. I just bought my car. I do not live somewhere with hot weather. It doesn't make sense, and it isn't acceptable for the car's plastic material on the outside to be melting like this. It's a safety concern that my car parts are melting.

- Oakland, CA, USA

Driving on the interstate highway when the sunroof glass just shattered. Luckily the cover was closed so no one was hit by the glass. Cars behind me could have been hit by flying glass. I have heard of this happening in the 2021 Rav 4's. The sunroof was looked by a Toyota dealership and they didn't say anything about it, only saying it was not covered under warranty. There not indications of cracking or any else prior to the shattering.

- Fargo, ND, USA

Today on 4/1/2025 while driving home, the roads were wet/slushy, it was actively rain/sleeting outside. During the drive, my lane assist and front impact assist was disabled due what the dash read of "sensor blocked" or somthing similar. I got home minutes later and pulled into my garage, put my car in park and sat with it idling in park for about 2-3 minutes, at that time, is when I felt it start to shake a little bit and then it shut off by itself. A warning popped up on my dash that read "engine stopped, steering power low".

- Big Lake , MN, USA

Car was stationary in a fast food drive-thru. The car started shuddering/idling funny and rpm needle was jumping a bit. Turned the car off and tried to turn it back on and the car would not crank. (I then had to put the car in Neutral and have some workers at the restaurant push my car out of the drive-thru). After about 5 minutes of sitting in the parking lot, the car finally cranked and I was able to drive it home normally. This happened after a heavy rain. Message on the dash said something like "Engine off Power Steering Low."

- Belden, MS, USA

Sunroof imploded. No point of impact, glass broken on seam of sunroof

- Columbia, SC, USA

The forward panel of the panoramic sunroof on my 2024 Toyota hybrid XSE spontaneously imploded. There was not impact from a rock or other object, no potholes or other defects in the road, and this did not occur under overpass. The car is less than 1 year old and it appears to be a common occurrence in similar models over the last few years. Toyota denies that this a defect in their materials or manufacturing and continues to insist that each instance of the panoramic sunroof must have been caused by outside factors.

- Summerville, SC, USA

Moonroof spontaneously shattered, much like an explosion, while driving.

- Champaign, IL, USA

Vehicle said steering power low and caused engine to shut off. Tried to crank several times and car would come on but would not crank correctly. I believe water got into the power steering due to it raining outside. This is the first time I have had this happen with my car

- Sunset, SC, USA

I am experiencing (along with many other customers) software issues related to navigation. Toyota acknowledges the issue, wherein the head unit on the car gives bad gps data when it communicates with the phone via AirPlay. This causes the any navigation system to think that you-??re in the wrong location. Symptoms include having the navigation think you-??re not on the highway and it rerouting you every time there is an exit. I almost got into a car accident following erroneous routing. While it-??s a software issue, (technically, the head unit is not clearing the memory in the onboard computer properly, there-??s a memory leak) it makes the car undrivable and we bought it brand new. The most disappointing part is that Toyota says there-??s no fix and we just have to live with it. We have 10.5 monitor that displays completely false and dangerous information. That-??s like saying I buy an iPhone but my calling function on the phone doesn-??t work and Apple saying your stuck with the faulty phone. Given the sophistication of a modern day car, I believe software problems are just as important as faulty brakes or airbags. In fact this issue is dangerous everytime you get in the car. I experienced this issue occurred when I was on the highway when I had no way to stop and could not rely on my navigation. It is so dangerous. It-??s reprehensible that Toyota does not have to be held accountable for this. I don-??t know what to do with my car. I don-??t feel safe driving it. Just to be clear, my phone works on other Toyotas, so not a phone problem. I-??ve also tried other phones on my car and all have the same problem. The master technician said he sees this commonly on cars but he has no fix. Toyota will not replace the head unit. They are unable to do anything.

- Worcester, MA, USA

While sitting idle in the parking lot at work, I suddenly got a "engine off steering power low" warning on my vehicle. The check engine and power steering warning lights came on. I could no longer operate the vehicle. When trying to restart the vehicle, it started up but the entire vehicle began shaking and the engine shut off again. I have researched this problem on Toyota and Rav4 forums online, and this problem has been happening to a lot of Rav4 owners. I had the vehicle towed. Toyota claims that everything is fine and they cannot find the cause of the problem. Some owners have reported that water is getting into the engine because of a faulty lower area intake tube. One user said that Toyota specifically told them to make a complaint here so that is what I am going to do as well. I no longer feel safe operating the vehicle and I am in a constant state of worry while I am driving. Other owners have reported near misses/accidents because of this problem. There were no symptoms/messages/warnings before this problem suddenly happened all at once.

- Lancaster, PA, USA

1) Connectivity for hands free electronics usage, including but not limited to cellular communication and/or GPS. Vehicle and devices are available for inspection. 2) Routine disconnection by the vehicle causes inability to safely use directions from GPS and/or handsfree communication as mandated by state laws. The disconnection frequently, but not exclusively, happens while using the GPS function in unfamiliar and/or unknown areas. 3) The problem has not been reproduced, but has been confirmed by the dealership. The dealership has additionally confirmed that the manufacturer knows this is an issue but no fix is on the horizon. 4) The vehicle has only been inspected by the dealership. 5) There are no warnings before happens. It may reset itself after turning the car off and on, it may continue connecting and disconnecting, or it will go days without being able to stay connected.

- Henderson, NV, USA

Unknown I was taking a sharp right turn into a parking spot next to another vehicle. My foot on the brake I was just stopped in the spot and the vehicle lunged forward and ran into a brick wall

- Williams , OR, USA

I was traveling on the interstate this morning, driving approx 70mph in 55 degree weather when the sunroof exploded and glass shattered everywhere inside my vehicle. The sunroof was closed at the time, and the interior cover was opened, so the glass was all over me and the inside of the car. There were no other vehicles near me and no evidence of a rock or other debris hitting the car. I have filed a claim with my insurance company however I see online that there are several other cases against Toyota RAV4 vehicles who have experienced the same issue. It was an absolutely terrifying situation and thankfully I didn't hit another car or hurt anyone else in the process.

- Fleetwood, NC, USA

This incident occurred on the morning of [XXX]. I was driving my new, 2024 Toyota RAV4 hybrid on the highway (it has less than 20,000 miles on it). There were no vehicles or other obstacles or road debris of any kind near me. I suddenly heard an incredibly loud, explosive sound. It was like a gunshot or as if a body had fallen on my roof. I then heard the noise of wind. My sunroof had exploded. Fortunately, I had the sunroof and the interior screen closed, so glass did not fall into my car. Once I was able to pull over, I examined the sunroof to find it had shattered and there was no indication of anything falling on or colliding with it. I took two photos and proceeded slowly to the Toyota dealer (Ourisman Toyota in Richmond, Va.) where I purchased the car brand-new/off-the-truck in February 2024. The dealer stated that they would not cover glass, including a spontaneously exploding sunroof on a new car, and so I am required to pay out of pocket. Although fortunately I was able to keep control of my car and was not injured, this was a serious and dangerous event. (Note, I was unable to upload the photos below, but have them available.) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Bumpass, VA, USA

I just purchased a 2024 Toyota RAV4 SE Hybrid in March 2024 at Summit Toyota in Akron, Ohio. ?On [XXX], the ?A/C was not blowing cold air and was making loud noise when turned on. ? ?I made an appointment for the car to get checked. ???Our RAV4 has approximately 3200 miles and is used by my wife sparingly around town. ? Summit Toyota called me on 8-19-24 and said there was damage to the compressor from -??possibly-?? a rock. ? They said it would not be covered under the warranty. ?The total cost is around $1.250.00. ?We currently have a 2020 Highlander and many other Toyotas before our current ones. ?We decided to purchase this RAV4 ?because we wanted the reliability of a Toyota. ? After today-??s assessment from Summit Toyota that this was -??possibly-?? caused from a rock then there must be a design flaw in the grate opening size. ?This is a safety concern if rocks/road debris can damage components of the vehicle this easily. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Wadsworth, OH, USA

I am unable to use any GPS system when connected to the Multimedia function via Apple CarPlay. The location of the car on the maps is inaccurate. I could be a few feet to a few miles off. I called Toyota Brand Engagement to report this. Initially I asked if they could give me a complimentary subscription to their "Direct Connect" as suggested by the Toyota Service center at my Dealership. Ihad hopes that this might improve the location services. This was denied. I have taken it to the dealership 3 times in an effort to resolve this. I was told that they have seen this a few times and have replaced the radios in some cars previously with some success. At the last service visit Toyota was contacted by the service center and they were told to NOT replace any more radios and Case #240705001763 was initiated by the Toyota Brand Engagement center concerning MY car. No fix has been supplied yet nor have I received any communication about this. On Friday August 9, I spoke to "resolution specialist" who said she would escalate this as a safety issue. I have not received any communication since (except the post call survey). This is a safety concern as it renders all GPS wayfinding apps inaccurate( Waze, Google maps, Apple maps. This is a huge problem if you are relying on these. I paid almost $50,000 for this car and I expect the GPS to work

- Atlanta, GA, USA

I purchased the car 1/31/24 the very next day I experienced a rough idle and the car revving up its own. Toyota was unable to duplicate the problem. In May, I experienced a small leak by driver side pillar A. I was told the vehicle was fixed. In June, I had a leak in the same pillar as well but additional areas were showing a leak. I was told the first leak was from the sunroof. The 2nd leak I was told it was the windshield. The windshield was replaced in July. In August, I am now experiencing a leak again in the same places. Toyota is deeming the care safe and drivable regardless of the fact that the car is still leaking The dealership suggest I trade in the vehicle. Aside from the leak, I-??ve dealt with steering/alignment issues which have been looked at twice.

- San Diego , CA, USA