Moonroof spontaneously shattered, much like an explosion, while driving.

- Champaign, IL, USA

Vehicle said steering power low and caused engine to shut off. Tried to crank several times and car would come on but would not crank correctly. I believe water got into the power steering due to it raining outside. This is the first time I have had this happen with my car

- Sunset, SC, USA

I am experiencing (along with many other customers) software issues related to navigation. Toyota acknowledges the issue, wherein the head unit on the car gives bad gps data when it communicates with the phone via AirPlay. This causes the any navigation system to think that you-??re in the wrong location. Symptoms include having the navigation think you-??re not on the highway and it rerouting you every time there is an exit. I almost got into a car accident following erroneous routing. While it-??s a software issue, (technically, the head unit is not clearing the memory in the onboard computer properly, there-??s a memory leak) it makes the car undrivable and we bought it brand new. The most disappointing part is that Toyota says there-??s no fix and we just have to live with it. We have 10.5 monitor that displays completely false and dangerous information. That-??s like saying I buy an iPhone but my calling function on the phone doesn-??t work and Apple saying your stuck with the faulty phone. Given the sophistication of a modern day car, I believe software problems are just as important as faulty brakes or airbags. In fact this issue is dangerous everytime you get in the car. I experienced this issue occurred when I was on the highway when I had no way to stop and could not rely on my navigation. It is so dangerous. It-??s reprehensible that Toyota does not have to be held accountable for this. I don-??t know what to do with my car. I don-??t feel safe driving it. Just to be clear, my phone works on other Toyotas, so not a phone problem. I-??ve also tried other phones on my car and all have the same problem. The master technician said he sees this commonly on cars but he has no fix. Toyota will not replace the head unit. They are unable to do anything.

- Worcester, MA, USA

While sitting idle in the parking lot at work, I suddenly got a "engine off steering power low" warning on my vehicle. The check engine and power steering warning lights came on. I could no longer operate the vehicle. When trying to restart the vehicle, it started up but the entire vehicle began shaking and the engine shut off again. I have researched this problem on Toyota and Rav4 forums online, and this problem has been happening to a lot of Rav4 owners. I had the vehicle towed. Toyota claims that everything is fine and they cannot find the cause of the problem. Some owners have reported that water is getting into the engine because of a faulty lower area intake tube. One user said that Toyota specifically told them to make a complaint here so that is what I am going to do as well. I no longer feel safe operating the vehicle and I am in a constant state of worry while I am driving. Other owners have reported near misses/accidents because of this problem. There were no symptoms/messages/warnings before this problem suddenly happened all at once.

- Lancaster, PA, USA

1) Connectivity for hands free electronics usage, including but not limited to cellular communication and/or GPS. Vehicle and devices are available for inspection. 2) Routine disconnection by the vehicle causes inability to safely use directions from GPS and/or handsfree communication as mandated by state laws. The disconnection frequently, but not exclusively, happens while using the GPS function in unfamiliar and/or unknown areas. 3) The problem has not been reproduced, but has been confirmed by the dealership. The dealership has additionally confirmed that the manufacturer knows this is an issue but no fix is on the horizon. 4) The vehicle has only been inspected by the dealership. 5) There are no warnings before happens. It may reset itself after turning the car off and on, it may continue connecting and disconnecting, or it will go days without being able to stay connected.

- Henderson, NV, USA

Unknown I was taking a sharp right turn into a parking spot next to another vehicle. My foot on the brake I was just stopped in the spot and the vehicle lunged forward and ran into a brick wall

- Williams , OR, USA

I was traveling on the interstate this morning, driving approx 70mph in 55 degree weather when the sunroof exploded and glass shattered everywhere inside my vehicle. The sunroof was closed at the time, and the interior cover was opened, so the glass was all over me and the inside of the car. There were no other vehicles near me and no evidence of a rock or other debris hitting the car. I have filed a claim with my insurance company however I see online that there are several other cases against Toyota RAV4 vehicles who have experienced the same issue. It was an absolutely terrifying situation and thankfully I didn't hit another car or hurt anyone else in the process.

- Fleetwood, NC, USA

This incident occurred on the morning of [XXX]. I was driving my new, 2024 Toyota RAV4 hybrid on the highway (it has less than 20,000 miles on it). There were no vehicles or other obstacles or road debris of any kind near me. I suddenly heard an incredibly loud, explosive sound. It was like a gunshot or as if a body had fallen on my roof. I then heard the noise of wind. My sunroof had exploded. Fortunately, I had the sunroof and the interior screen closed, so glass did not fall into my car. Once I was able to pull over, I examined the sunroof to find it had shattered and there was no indication of anything falling on or colliding with it. I took two photos and proceeded slowly to the Toyota dealer (Ourisman Toyota in Richmond, Va.) where I purchased the car brand-new/off-the-truck in February 2024. The dealer stated that they would not cover glass, including a spontaneously exploding sunroof on a new car, and so I am required to pay out of pocket. Although fortunately I was able to keep control of my car and was not injured, this was a serious and dangerous event. (Note, I was unable to upload the photos below, but have them available.) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Bumpass, VA, USA

I just purchased a 2024 Toyota RAV4 SE Hybrid in March 2024 at Summit Toyota in Akron, Ohio. ?On [XXX], the ?A/C was not blowing cold air and was making loud noise when turned on. ? ?I made an appointment for the car to get checked. ???Our RAV4 has approximately 3200 miles and is used by my wife sparingly around town. ? Summit Toyota called me on 8-19-24 and said there was damage to the compressor from -??possibly-?? a rock. ? They said it would not be covered under the warranty. ?The total cost is around $1.250.00. ?We currently have a 2020 Highlander and many other Toyotas before our current ones. ?We decided to purchase this RAV4 ?because we wanted the reliability of a Toyota. ? After today-??s assessment from Summit Toyota that this was -??possibly-?? caused from a rock then there must be a design flaw in the grate opening size. ?This is a safety concern if rocks/road debris can damage components of the vehicle this easily. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Wadsworth, OH, USA

I am unable to use any GPS system when connected to the Multimedia function via Apple CarPlay. The location of the car on the maps is inaccurate. I could be a few feet to a few miles off. I called Toyota Brand Engagement to report this. Initially I asked if they could give me a complimentary subscription to their "Direct Connect" as suggested by the Toyota Service center at my Dealership. Ihad hopes that this might improve the location services. This was denied. I have taken it to the dealership 3 times in an effort to resolve this. I was told that they have seen this a few times and have replaced the radios in some cars previously with some success. At the last service visit Toyota was contacted by the service center and they were told to NOT replace any more radios and Case #240705001763 was initiated by the Toyota Brand Engagement center concerning MY car. No fix has been supplied yet nor have I received any communication about this. On Friday August 9, I spoke to "resolution specialist" who said she would escalate this as a safety issue. I have not received any communication since (except the post call survey). This is a safety concern as it renders all GPS wayfinding apps inaccurate( Waze, Google maps, Apple maps. This is a huge problem if you are relying on these. I paid almost $50,000 for this car and I expect the GPS to work

- Atlanta, GA, USA

I purchased the car 1/31/24 the very next day I experienced a rough idle and the car revving up its own. Toyota was unable to duplicate the problem. In May, I experienced a small leak by driver side pillar A. I was told the vehicle was fixed. In June, I had a leak in the same pillar as well but additional areas were showing a leak. I was told the first leak was from the sunroof. The 2nd leak I was told it was the windshield. The windshield was replaced in July. In August, I am now experiencing a leak again in the same places. Toyota is deeming the care safe and drivable regardless of the fact that the car is still leaking The dealership suggest I trade in the vehicle. Aside from the leak, I-??ve dealt with steering/alignment issues which have been looked at twice.

- San Diego , CA, USA

The cover and insulation material around the steering shaft came off and it is interfering with the brake and acceptation pedals. It looks to be a safety risk. TOYOTA claims that it is not cover under warranty, but I am concern if this can eventually cause an accident. Refer to the picture attached.

- Frisco, TX, USA

I have driven 20 years in USA, where I had observed a debris (dirt/ rock) from road hitting the wind shield and have never had damaged by car wind shield. My new TOYOTA RAV4 xe, wind shield cracked by UN-noticeable debris hitting it. Wind Shield quality has been compromised by TOYOTA. It is so thin and week that it gave way. I lost confidence in Toyota and feel nervous as similar damage may happen in future also. How can you ensure that they recall and install better wind shield. Dealers sell Warranty for the same when we buy new cars, so that Financial impact is taken care by additional 3-4 K. $ warranty sale. But what about Passenger in front if the windshield breaks and cause face / eye injury. The wind shield of RAV4 is too thin for it large area (size). It may be OK for windows and rear, but not OK for front. Do they test the impact test on Wind shield (1/2 cm stone or ice (hail) hitting the wind shield from their vendors? Toyota is not considering this in Manufacturing Warranty. Relying on Toyota's quality, i denied Dealer's warranty, as I am a safe driver (no incidence in my 40 years of driving. Toyota should reimburse and provide High quality Wind shields. Yours sincerely [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Alpharetta, GA, USA

It's brand new car

- Pasadena , MD, USA

I bought a brand new 2024 Toyota Rav4. It was raining heavy, I drove through some deep puddles. I parked at my jobs parking lot, let my car idle for a few minutes, and I received a message on the dash "Engine Stopped. Steering Power Low." I went out 2 hours later, tried again, same message. Waited all day, even called a Tow truck. Right when tow was about to show up, I started the car again, no message, and car was fine. I told dealership, and they told me it was because the engine got water in it. But looking online it's because of a faulty battery or alternator from the factory. Two days later, it happened AGAIN as I was parking. I saw the warning momentarily as I was turning off the car. I turned it back on again, and no message. Please look into this. I fear for everyone who buys a Rav4 from the factory. It seems to be a common occurrence for brand new Rav4, not just a one or two happenstance.

- College Station, TX, USA

Rav 4 will randomly shake and turn off saying engine stopped steering power low.

- New Bedford, MA, USA

Moon roof spontaneously shattered while driving. No impact from any object caused this, no other vehicles around and vehicle was only at 5 MPH at time of shattering. It-??s as if the glass just shattered outwards from inside the cabin of the vehicle. Showered driver with glass and could have caused injury especially if glass fell into eyes.

- West Richland , WA, USA

1 - there is no hatch release button on the remote or inside the vehicle 2 - there is no tune knob on the radio. Dangerous when using the touch screen to change channels while driving 3 - the door handles are close to the door hinges. Extremely hard to carefully open and also have to pull very hard to close doors. There is no grip in the door armrests. 4 - gearshift should be on the left side of console, not the right 5 - no ability to customize what you want displayed on the touchscreen, ie mpg, direction, temperature, date, time, channel, etc. It-??s all or nothing. 6 - trip info doesn-??t display current mpg compared to trip mpg 7 - passenger seat has pocket on back, but driver-??s seat does not

- Jacksonville , FL, USA

The drivers side mirror is distorted like if you have on a pair of glasses that are stronger than they actually are. It makes my eyes go cross-eyed everytime I look into that mirror & it's going to cause me to get into an accident if it's not addressed. I already went to the dealership & the service consultant said he could see what I was talking about but the service technician said he saw nothing wrong with it. I am also have an issue with the alignment. It was off when I brought it in for my inspection sticker & had them look at it & they said it was slightly off so they adjusted it but here it is 3 days later & my alignment is off once again. I contacted the person that sold me the car & a service manager is suppose to be getting in touch with me. That's also what they said last week when I first mentioned the issues to them but I never got a phone call. So we shall see.

- Peabody, MA, USA