Car was taken in for routine maintenance at local dealership where all work is done -Feb 2023 recommended brakes upon inspection brakes at.2 and.5 wear - pre paid -the part were ordered and took awhile to come in -returned to dealership to have brakes done early April 2023 - found out wrong part ordered Needed TRD Big brake kit - pads needed part # PTR09-34071- parts on back order May, then June then July and then sept - called Toyota cooperate and after multi calls got a case number [XXX]- dealing with Carter George at Toyota brand engagement -offered to pay 42 dollars a day due safety of the car and brakes on back order - I would first pay out of pocket and then be reimbursed august, sept October and November each month a set back on time for brake parts to be delivered - talked with him monthly - and received ok to continue rental Dec 8 received a call from Carter George that the brake parts were not due in until October 2024 or aer BUT Toyota would no longer support rental or contribute to any further repair costs - even the downgrading of the brake system from TRD big brake 6 pistons to a 2 piston standard brake - all further costs were on me. I have worked with my local dealership and they have discounted the price of downgrading the brakes but Toyota will NOT help cover costs even though replacement parts or other options are unavailable - the car has not been driven - but now this is my only source of transportation to get to work. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Fair Oaks, CA, USA