10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
24,184 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Dec 092024

Sequoia

  • miles
The paint on my vehicle is peeling off- roof, around all windows and expanding.? I went to a Toyota Dealership Part Counter to get touch-up paint and they told me that color had a paint recall. (Every time I wash the vehicle it gets worse.)? I asked to speak with a service manager at Toyota, 11/2024 and was informed that the paint color (0070 Blizzard Pearl) had a recall for peeling off.? Their recall solution is to bring the vehicle to a certified Toyota Collision center and they will repaint the vehicle affected by the recall. It's not a safety recall, but rather a CSP(Customer Support Program).? Unfortunately, even if you service the vehicle at a dealership it is unlikely they would share the CSP information, only a safety recall information.? Instead, a CSP is mailed to you.? I contacted Toyota customer service and they mailed the CSP notice in 2020 to the previous owner's address.? Toyota then extended the CSP expiration to 5/13/2024 on 12/11/2022, but failed to mail an additional extension of the CSP notice to me.? Toyota did confirm they had my contact information during that timeframe. Toyota did send me other safety recalls from 12/11/2022 to 5/13/2024, so they had my contact information to notify me of the CSP paint recall.? I was told since the CSP expired 05/2024 that they will not repaint my vehicle and I will have to pay to repaint.? Toyota is being unethical, dishonorable, scandalous, shifty, discreditable, parsimonious and immoral.? As they did not act with due diligence to notify their customer the paint was going to literally fall off of the car.? I was laid off and can not afford to pay to repaint it.? They need to act in good faith to rectify this issue and repaint my vehicle.? Had I been notified 2 years ago, I would have certainly had them repaint it. I thank the parts counter employee to letting me know this was their fault.

- Cedaredge, CO, USA

problem #6

Jan 012021

Sequoia

  • miles
My 2014 Toyota Sequoia Platinum has the frame rusting problem that other models have had; however my Make/Year is not included in the recall.

- Pensacola Beach, FL, USA

problem #5

Apr 102019

Sequoia

  • 71,000 miles
I was driving on I-10 in Louisiana (driving from Texas to Georgia) when I heard a loud gunshot noise. I pulled over and looked at my tires and around the body of the car and then looked up on the roof. The sunroof was shattered with a huge hole in the middle. I had a dog and 2 and 4 year old in my car. No overpasses or other cars around me. Nothing hit the car. It was a spontaneous shatter. No dramatic weather changes.

- St Simons Island, GA, USA

problem #4

Dec 222018

Sequoia

  • 41,000 miles
I was pulling out of a parking lot and the left rear passenger door flew open at random. I brought the car into a Toyota dealer and was told the lock actuator was malfunctioning and they replaced it. Thankfully there were no passengers in that seat.

- Setauket, NY, USA

problem #3

Feb 252017

Sequoia

  • 39,300 miles
Sunroof on vehicle exploded with no warning or visible cause when driving on interstate 70 a few miles West of denver, co. Explosion was sudden and loud causing immediate shattering of sunroof glass. Interior portion was closed fortunately or glass would have fallen into passenger compartment. 0225201

- Fort Collins, CO, USA

problem #2

Nov 252015

Sequoia

  • 12,000 miles
1.the windscreen cannot resist tiny pieces of stone-like debris of about.001cm diameters that sometimes fall from bigger truck and trailer ahead of you. I have a problem of the description above (my windscreen has a tiny deformation as a result of unsuspected contact with such road hazards) of which I called Toyota and filed a complaint. I was told to take my car to dealership for inspection, they concluded that they will not cover it because it's external factor. This car in question is less than 12,000 miles when it occurred. I have other cars I have driven for more than 10-13 year under similar condition without incident. 2.recently I noticed my gps and entertainment system was frozen up or restart in the middle of my trips. When it frozen I would be unable to adjust the volume of the radio or tune off or on. The gps will restart and re-route me to undesired destination. This has been frustrating for me and my family. 3.the tire pressure monitor is malfunction; even if my tire pressure is at a recommended level it will still display the notification.

- Jacksonville, FL, USA

problem #1

Sep 292014

Sequoia

  • 5,991 miles
Front and rear parking assist sonar failed to work. The sonar failed to go off before hitting a 4 foot tall parking pole on passenger front bumper. Causing damage to the front bumper. Two days later a different driver backed into a 5 foot tall trash can on back driver bumper. Again, the sonar did not go off. The Toyota dealership said they knew it was frustrating, but their best advice was just to drive it like we didn't have sonar. We explained we bought the vehicle for it's safety devices. Having small children, sonar was a big part of our purchase decision. We just had to keep taking it back over and over. After taking the vehicle back to Toyota dealership 8 times telling them the parking sonar does not work, the sensors finally stop working and would not turn on. We immediately brought it to the dealership so they could see the sonar when it was malfunctioning. Prior to this, it was inconsistent. This time, it completely stopped working.

- Shawnee, KS, USA