I took my 2018 Toyota Sequoia (VIN: [xxx]) on September 23, 2020 for the six-month toyotacare service to american Toyota located at 5995 alameda blvd ne, albuquerque, nm 87113 with the assumption that the six-month toyotacare service will include fixing any pending safety recall. However, after the service, when I checked the paperwork, I found out that the pending safety recall (manufacturer recall: 20ta02, NHTSA recall: 20V012) was not fixed and it was claimed that there were no safety recalls associated with the vehicle (see the attached paperwork). I called the service department at the american Toyota and the service representative didn't give me a reasonable reason so I demanded to talk a manager. The manager didn't know why the safety recall was not fixed so he promised to do some investigations and get back to me. Later, a senior manager from the american Toyota called me and gave me the following reasons for not fixing the safety recall: - I specifically didn't ask for safety recall to be fixed - american Toyota didn't have a certified technician available at that time to fix the safety recall - american Toyota made false statement on the service paperwork that there was no safety recall associated with the vehicle when I talked to the senior service manager at american Toyota, he promised to get the database and paperwork updated soon but as of today (three weeks later) I have not received a corrected paperwork from the american Toyota. I see this a systematic issue at american Toyota to falsely mark the service paperwork as no pending safety issue if the customer didn't ask for fixing a safety issue and/or if a certified technician is not available. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Albuquerque, NM, USA