It appears that Toyota has created artificial obstacles to prevent my obtainment of an eligible reimbursement for recall (safety recall A9E - tire carrier cable) repairs. In response to the recall notice I had the cable inspected then contacted Toyota in accordance with the recall letter but I was denied reimbursement. On October 2, 2013 I wrote to Toyota following the inspection and attached the original work order from a Toyota dealer for the replacement of part number "51900-08010" as required. I received an October 17th response saying I needed to provide answers to three questions:reason the vehicle brought into the repair facility; the repair facility diagnoses, and the repair performed in order to correct the concern. After several telephone calls to Toyota customer service and again having the current cable reinspected, obtaining and forwarding copies of the repair order, proof of payment, and ownership of the vehicle for repair work performed by a Toyota dealership using an identical part number for reimbursement eligibility, I was directed to contact the manager at the dealership and obtain written information on the cause of the breakage that occurred nearly ten years earlier and that I needed to contact him because he was not responding to the corporate customer service office. I sent a letter, dated January 20, 2014, to him but never even received an acknowledgement. Although I've done everything required, sometimes more than once, had repairs completed using the proper part number, as shown on the repair worksheet issued by a Toyota dealer, I've been denied reimbursement due to Toyota's own dealership repair manager's lack of cooperation. If the repairs were not due to the cable breakage and if the replacement part was not needed, why did the Toyota dealership do the repair and charge me for it? copies - letters and receipts will be provided, if needed.

- Greendale, WI, USA

Both driver's and passenger's side interior door handles broke, in addition to both outdoor handles for the sliding doors (total of three times), and the handle for the trunk broke. First one (exterior sliding door) broke four years ago. They continue to snap to this day.

- Honolulu, HI, USA

Door handles on all doors have broken off. In case of accident, there would be no way to enter the vehicle from the outside. Rear sliding doors also stick and again do not allow entry or exit from the vehicle without use of a lot of strength which is dangerous for children in back of van.

- West Lafayette, IN, USA

Sliding doors - both were sticking and difficult to open. Then passenger side door could only be opened from the outside and now it can't be opened from outside or inside. Power window - driver's side power window began working intermittently and now won't work at all

- Toronto, UN, USA

Both sliding door handles broke without excessive force when doors were opened, the manufacturer has been notified of the problem but a recall has not been issued for the problem.

- Reston, VA, USA