10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 5 / 0
- Average Mileage:
- 62,907 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
2004 Toyota Sienna. Consumer writes in regards to replacement parts not available to repair cracked/sticky/melting dashboard recall.
- Stephens City, VA, USA
2004 Toyota Sienna. Consumer writes in regards to replacement parts not available to complete spare tire cable recall notice.
- Royal Oak, MI, USA
The contact owns a 2004 Toyota Sienna. The contact received a recall notification for NHTSA campaign number: 10V160000 (structure) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
- Reading, PA, USA
The contact owns a 2004 Toyota Sienna. The contact received a notification for NHTSA campaign number: 14V273000 (tires) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 5/12/15
- Armonk, NY, USA
The dashboard of my Sienna 2004, craking all over (horizontal and vertical). Following the same lines of the design. My minivan has not been in any accident. -this can provoque the air bags inside the dash ican bee loose in any moment and cause an accident. -all the electric wire can be in danger because the dashboard is broken and now is not 1 piece so is not hold to the car 100%
- Conroe, TX, USA
The dashboard started developing cracks and started to get mushy. The condition has continued to worsen over the last several years and there are now major cracks over the spot where the passenger side airbag deploys. I am very concerned that these cracks could turn parts of the dashboard into missiles in the event that the passenger airbag would deploy in any type of accident. You can now see the indentation of where the passenger side airbag would deploy, and the cracks extend around the plastic making it possible for pieces of the dash to unintentionally strike the passenger in the face or other place.
- Cypress, TX, USA
Dashboard cracks started to appear on the vehicle, which is garage kept. The cracks have continued to expand and branch out across the entire width of the dashboard. I fear that in an crash that the passenger airbag may malfunction given the structural weakness in the surrounding dash.
- Saint Augustine, FL, USA
The dashboard has cracks all over it. Reading online, I notice that a lot of people are having the same problems. We brought the van used and notice small cracks. As the years past the crack are getting more and more. It seem that it would cause a hazard if the air bags ever went off as it would throw shards toward the passages.
- Denham Springs, LA, USA
2004 Toyota Sienna. Consumer writes in regards to excessive corrosion of the spare tire carrier assembly recall. The consumer stated when he looked under the vehicle, he discovered the assembly was badly corroded. This occurred despite the fact, he had taken the vehicle to the dealer on multiple occasions, since 2010, and they usually recommended $2000 to $4000 worth of un-needed repairs, while ignoring a clearly visible safety issue.
- Fairfax, VA, USA
Complained about numerous dashboard cracks to dealer. Dealer said nothing they could do but replace at my expense. Dealer rep gave me the Toyota hq number to call to file a complaint. Called Toyota hq on 03/14/2014 at 3:15 pm est. Expressed dissatisfaction with quality and potential safety factors. Said nothing they could do because it was not in warranty and gave me this case# 1403141508. Cracks continue and no melting has occurred at this point. This car has been housed in a garage when not in use. If parked outside for an extended period of time, a sun shield is used to cover the dash. Toyota hq was totally unresponsive to their quality issue and potential safety problem.
- Boca Raton, FL, USA
The dash has many large and small cracks. If the airbag deploys, the dash pieces would create a safety hazard. Toyota claims that this is normal wear due to heat. Older models do not have this problem. Mini vans are primarily used to Transport children. I fear that an airbag deployment would cause small and large chunks of plastic to act as dangerous projectiles that would injure the driver as well as the passengers.
- Brandon, MS, USA
Toyota verbalizes there was a substance left out of the dashboard mixture during production of the vehicle. It, according to them, is an issue with two models and two years of those models. The dash board begin to crack about 28,000 miles. The van only has 38,000 now. It has cracked from side to side across the top, down the front and around the sides (like an egg shell). The right side air bag is housed in the dash. Pieces of the right dash are actually going to fall out now. Toyota, again, admits the problem, but refuses to help. I last spoke to them on 5.2.2014 (roy G.). I have been speaking to them about this safety issue since 2008, even with the regional manager, as the local Toyota asked them to replace it. Toyota declined. This is an issue that can cause the airbag to deploy without an accident or wrongfully so in an accident. The entire dash will blow out, the physical damage to a person unknown. I need help with this issue. This is a 60,000 Sienna that has handicap lift in it. This is a huge safety concern for me.
- Longwood, FL, USA
The vehicle dash is cracking.
- Long Beach, CA, USA
The driver side door started making a popping noise whenever opening and closing. It creaks as if it is a 50 year old car all of a sudden. Now when opening the door it swings open without control. I did some research and found out that this is a common issue with the Toyota Sienna 2004 and I even found a letter in my vehicle (that I had forgot receiving) informing me that this was an issue with this van and that Toyota would fix it if we had a problem. It said if we did not have the problem to file it in our owners manual which I did. Now we have the problem but Toyota refuses to fix it since it is now outside the warranty window. This is corrupt to acknowledge an issue but not fix it immediately and now when the problem arises declare that it is too late.
- Bernardsville, NJ, USA
Dashboard has multiple hairline cracks. A lot of 2004 Toyota Sienna have the same issues when I made an online research about the problem.
- Sugar Land, TX, USA
Actually happened long before 11/12 but filing it all together - this may or may not affect the airbags on my car. My car has never been in an accident where the airbags deployed, but the entire dashboard is riddled with cracks. This is a common problem in this make & model & Toyota has not addressed it. Have no idea how I could do a repair.
- Murrells Inlet, SC, USA
The paint on the oem 17" aluminum rims for my Toyota Sienna started bubbling and peeling. If left unchecked, I will have to have the wheels either replaced or stripped and repainted to keep the metal from corroding and the rims from failing. The bubbling happens on the inside of the rims as well, making a good seal with the tire difficult and causing slow air leaks. Thus far Toyota refuses to recognize the problem.
- Spokane, WA, USA
The contact owns a 2004 Toyota Sienna. The contact stated that the spare tire carrier cable had rusted and the spare tire was dangling under the vehicle. The contact mentioned that the vehicle was previously repaired under NHTSA campaign id number: 10V160000 (structure) in 2010. The contact also stated that the dealer cut the cable and reset the spare tire. The manufacturer was contacted and informed the contact that the vehicle was repaired properly and there would be no other repair. The current and failure mileages were 115,000.
- Broadview Hieghts , OH, USA
The contact owns a 2004 Toyota Sienna. The contact stated that the dashboard was cracked and she was concerned that the air bag would deploy inadvertently. The vehicle was taken to a dealer, who informed her that the entire dashboard would need to be replaced. Failure mileage was 71,000 and the current mileage was 91,000. Updated 06/17/13
- Charlotte, NC, USA
- Gaithersburg, MD, USA