The contact owns a 2007 Toyota Sienna. The contact noticed that the manufacturer issued a customer support program regarding the sliding door connector being replaced due to power failure. The dealer stated that it was not a safety defect and the cable could not be replaced for free unless it was actually fractured. Afterwards, when the contact attempted to open the sliding door, the cable suddenly disconnected, snapped backwards, and injured the contact's child's face. The contact notified the dealer and was informed that they would repair the cable assembly for free, but would not be able to repair the other door because it had not fractured. The manufacturer was notified of the failure. The VIN was unavailable. The approximate failure mileage was 100,000.

- Arlington, VA, USA

The rear hatch will close hard by itself on me or anyone else who is trying to load the back of the Sienna. This has happened several time over the years. Toyota fixed the problem at least twice, but the condition continues to occur. If I had a small child in my arms or my pet dog they would be injured as the hatch door closes on its own. The door alarm sounds and the hatch closes within a few seconds of opening it. It is difficult to override the automatic closing by keeping the hatch open by hand. It is almost impossible to use the hatch especially in the winter when the temperature is below 50 degrees.

- Las Vegas, NV, USA